Adam made us feel welcome, chatted with us to make sure our purchase was right for us, explained everything clearly and answered all our questions, showing he had an in-depth knowledge of the produ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Becca was very helpful and informative.She offered me coffee and explained everything clearly. Her help was much appreciated and made making the right choice of sofa for my room much easier. Thank you... See more
Company replied
Couldn't have had a more pleasant experience. Hope was very helpful and gave us space to make our decision and answered all our questions with patience.
Company replied
I bought the Joules Patterdale 3 seater and cuddler through Adam at the Haverfordwest branch. Both Adam and the branch manager and other colleagues in store at the time were very friendly, polite an... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fishguard Road, SA61 2AT, Haverfordwest, United Kingdom
- 0333 999 9523
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I was very impressed with the young sales lady who went out of her way to answer all my questions. She was very pleasant and efficient,and I felt very comfortable making my purchase.
April 15, 2026
Reply from DFS Furniture - Haverfordwest
Good morning Carol,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly & Helpful
We sort of knew what we were after. A young lady offered us help and introduced herself.
After being unable to find what we were after she assisted and was extremely helpful.
We were offered a drink and made very welcomed.
April 12, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I came into the store with a good idea…
I came into the store with a good idea of the particular furniture iwanted for my new property. I realised I had a limited amount of space for the settee I wanted. The assistant who was helping me was absolutely brilliant in helping me choosing my settee, she explained step by step about the process of buying the sette and options available on buying by instalments.
I had everything explained in detail carefully and I was very impressed and would definitely encourage family and friends to buy from your store in haverfordwest. The assistant was called Mrs Hughes, cannot rambert her first name, she was amazing and very knowledgeable on the products I was interested in buying
April 13, 2026
Reply from DFS Furniture - Haverfordwest
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The service was first class
The service was first class, and Jessica was was taking me through my options, and was extremely helpful, and friendly.
April 12, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Steve was great
Steve was great. Explained everything & sorted the order out quickly. Was friendly & professional.
April 12, 2026
Reply from DFS Furniture - Haverfordwest
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We spoke to Kim who showed us all…
We spoke to Kim who showed us all options and was very professional in her knowledge of the products in stock
April 11, 2026
Reply from DFS Furniture - Haverfordwest
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
New sofa.
I had looked online for a sofa to go in a small room and had chosen a style and colour and wanted. So I went in the check it and see how comfortable it was. I ended up purchasing it. The salesperson was lovely and helpful and explained everything about the purchase and the price. I was very pleased with the whole experience.
April 11, 2026
Reply from DFS Furniture - Haverfordwest
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Great customer service all information…
Great customer service all information given staff very helpful. No sakes pressure all very relaxed
April 11, 2026
Reply from DFS Furniture - Haverfordwest
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Exceptional sales reps.
The Gentleman that helped us today was very helpful and considerate, polite, and took his time to go through everything a pleasure to work with. I would highly recommend anyone to go to the Haverfordwest DFS Store.
April 10, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Plenty of sofas to choose from
Plenty of sofas to choose from. Custemer service was ok except being told “Glad you have choosen as you have been hear all morning” which I found a bit rude!
April 8, 2026
Reply from DFS Furniture - Haverfordwest
Good morning Julie,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent in every sense.d professional sales lady…
Friendly and professional sales lady who listened to our needs and knew her products and could give constructive advice. Really pleasant and relaxing experience.
April 8, 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon Raymond,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great visit to DFS today
Great visit to DFS today. We were greeted by Stephen shortly after entering, and he was super welcoming and helpful from the start. He was clearly very knowledgeable about the products and took the time to ensure all our questions were answered. We got two sofas that met out needs perfectly. Fantastic customer service!
April 7, 2026
Reply from DFS Furniture - Haverfordwest
Good afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New sofa
It was all a straight forward process and the staff we saw were so helpful and welcoming. Thank you so much. We cant wait for our new sofa and rug to arrive!
April 6, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The whole experience was made so easy…
The whole experience was made so easy and everything was explained well
We were given space to look around and then when we were ready Stephen was brilliant
Thankyou
April 6, 2026
Reply from DFS Furniture - Haverfordwest
Good morning Lorraine,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great staff exellent customer service
Lovely staff, went through all the details clearly .
April 4, 2026
Reply from DFS Furniture - Haverfordwest
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Haverfordwest
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards.
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.