Kamil made the whole experience really relaxed… he was very patient with us and very knowledgeable as well as being friendly. He took us through every stage, explaining when needed and gave us confide... See more
Company replied
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Very helpful and knowledgeable person who greeted me on entry. Unfortunately I didn’t take her name to personally mention her in this review. I was quite specific in what I was looking for in a sofa... See more
Company replied
Had a great experience today placing our order for some new sofas. Danielle was great in the High Wycombe branch providing excellent customer service and great knowledge on the sofas. Very smooth and... See more
Company replied
We recently visited DFS knowing which sofa we wanted but we weren’t sure about the colour. We had one in mind, which we thought would match our existing furniture, but it was only with the help of Isa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, HP11 1LH, High Wycombe, United Kingdom
- 0333 999 9826
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Kamal at High Wycombe store was…
Kamal at High Wycombe store was brilliant, listened well and met our needs.
April 7, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Izabella was friendly and helpful
Izabella was friendly and helpful. Messaged me as promised. Not too pushy.
April 7, 2026
Reply from DFS Furniture - High Wycombe
Good afternoon Nic,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Isabella was approachable
Isabella was approachable, knowledgeable and helpful with her assistance. We only came in to have a look and left with a new sofa!
April 6, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helpful and knowledgeable but without pushing the sale.
Helpful and knowledgeable without pushing the sale
April 6, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
high Wycombe purchase
Our salesperson - Alesha- was efficient, polite and friendly. the transaction was completed quickly and our questions answered. The store in High Wycombe is welcoming- sales staff are polite and offer help but are not pushy.
April 4, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very friendly very informative very…
Very friendly very informative very polite a lovely experience 😀
April 4, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff were really friendly and had a…
Staff were really friendly and had a good knowledge on the sofas, helped us choose one that would best fit our living space.
April 1, 2026
Reply from DFS Furniture - High Wycombe
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service and…
Great customer service and acknowledgement so far. Thank you to the staff at DFS
March 22, 2026
Reply from DFS Furniture - High Wycombe
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Irene was patient and helpful
March 28, 2026
Reply from DFS Furniture - High Wycombe
Good afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
I had a great purchase experience from…
I had a great purchase experience from the female staff that served us. I would highly recommend her for promotion. I had a pleasant time at dfs and would highly recommend
March 27, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience with fantastic…
Fantastic experience with fantastic knowledgeable staff
March 24, 2026
Reply from DFS Furniture - High Wycombe
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service from Jacky. Went through all options for sofa colours, cushion fillings and feet colours. Gave delivery date and name of company who can take away our old sofa away.
March 24, 2026
Reply from DFS Furniture - High Wycombe
Good afternoon Paul,
We're really grateful you shared this amazing 5* review. We are glad to hear that Jacky helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Our experience was made easy because…
Our experience was made easy because Jackie and the High Wycombe store was very helpful
She was very clear and explained everything well
March 22, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
competent person at the shop
March 22, 2026
Reply from DFS Furniture - High Wycombe
Good Morning Monika,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Kamil was amazing!
Kamil was amazing! So knowledgeable, professional and patient and he helped me secure a deal to save me money overall. Really impressed and I couldn't have asked for better customer service. Thank you! ❤️
March 21, 2026
Unprompted review
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Kamil in DFS High Wycombe was…
Kamil in DFS High Wycombe was amazing! So knowledgeable, helpful and patient. Couldn't have asked for more and he helped me secure a deal to save some money which I really appreciated. Thank you ❤️
March 21, 2026
Reply from DFS Furniture - High Wycombe
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Izabella was outstanding and he…
Izabella was outstanding and he customer service skills were top notch
March 21, 2026
Reply from DFS Furniture - High Wycombe
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Well set up showroom
Well set up showroom, plenty of choice. Spent couple of hours looking. Second visit to purchase , salesperson ( Jackie ) really friendly , excellent knowledge of the product. Pleased we chose DFS.
March 17, 2026
Reply from DFS Furniture - High Wycombe
Good morning Martin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Most helpful assistant
Most helpful assistant, was pleased we were kept informed and advised throughout our visit.
March 17, 2026
Reply from DFS Furniture - High Wycombe
Good morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Great range of sofas.
Great range of sofas.
The young assistant was very helpful but also allowed us plenty of time on our own to decide which sofa we wanted.
Thank you, looking forward to delivery.
March 8, 2026
Reply from DFS Furniture - High Wycombe
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
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