DFS Furniture - Leicester Reviews 

Engineer been to adress 2 times to fix my sofa both time he received the wrong product and its been an year im waiting for them to fix my sofa . I had insurance wich cover my sofa despite I bought insurance cover dfs made pay for product cost . Not happy with dfs service any more .

All information clearly communicated and deals explained good good.

Found the sofa we wanted...Thank you Beth for your great customer service

nice building friendly and helpfull staff

Blaze who was our sales assistant was excellent, very friendly, informative and knowledgeable about the product and services, encouraging but not pushy.

Great service from a fantastic member of staff.

We have just bought a sofa from DFS. Beth at the Leicester branch was fantastic. She took great care to get to know us. She spent time over multiple visits to get this right and we were very pleased with the overall service. Beth was brilliant and nothing was too much trouble.

Excellent from start to finish. The sales guy was 1st class

Had lots of sofas, we looked at recliners, the ones we wanted were sold as a bundle saved £500.

Very friendly and efficient service.

Paul at the DFS fossepark was so helpful and professional. He was not a pushy sales man, in fact he was the opposite which made us go back to give him our business. Thank you to paul for his help.

Hitesh served us amazing customer service very attentive to customer needs
Very friendly

Muhammad Jahanjir was so helpful and made our DFS experience so easy

We would like him to have special thank you and be recognised how he goes above and beyond for his customers

Great experience all round! Really helpful and friendly. Made the experience even easier

Again no pressure by the sales person gave all info required left us to decide gave us time ran through all details Very happy

I think the young man's name was Sahil, he was extremely helpful and polite.

I purchased a sofa and furniture protection plan through DFS, expecting that if I ever needed to make a claim, DFS would help ensure any issues were resolved.

Unfortunately, my experience after the sale has been very disappointing.

I made claims under the protection plan for accidental pet damage, which were accepted by the provider. Replacement parts were ordered beginning in January, and I was advised that they could take up to 12 weeks to arrive. It has now been nearly six months since the first parts were ordered, and I still have no confirmed repair date.

What has disappointed me most is DFS’s response when I sought assistance. Rather than helping to resolve the issue or taking ownership of a product and protection plan sold through them, I was repeatedly directed back to the third-party provider. Despite the delays significantly exceeding the timeframe originally given, DFS’s position has consistently been that they cannot assist because the claim is being handled by Guardsman.

I appreciate that the protection plan is administered by a third party, but as a customer I purchased both the furniture and the protection plan through DFS. When a customer has been waiting nearly six months for a repair with no completion date, I would expect more support than simply being referred elsewhere.

The furniture itself is good, but the after-sales support when a problem arose has been extremely disappointing. Based on my experience, I would think carefully before purchasing a protection plan through DFS again.

The guy who helped us buy the sofa was amazing, helped us first time we were in the store browsing and then came to help us through the buying process after we came back later with a decision. Was extremely knowledgeable and knew the answers to our questions on the spot. Thankyou!

Hitesh was really great! Made sure to inform us of all deals, wasnt pushy at all and took his time to run through our order properly and thoroughly with us! Wonderful to deal with!