DFS Furniture - Measham Reviews 

3,671
TrustScore 5 out of 5

4.9

Tamworth Road, DE12 7DU Measham, GB


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Rated 5 out of 5 stars

The salesman! Handsome man with the perfect smile! And very patient! He actually listened to what I was saying and considered my personal needs and requirement for a sofa 😊 he didn't push for a sale... See more

Company replied

Rated 5 out of 5 stars

We were given time to look through the store and decide for ourselves what we wanted. When we did have questions the staff were really friendly and knowledgeable about the products. You didn't feel pr... See more

Company replied

Rated 5 out of 5 stars

Hello,my daughter and i were in your Measham store yesterday to look at recliner chairs and sofas.we were greeted by a lovely lady Marianna,who pointed us in the direction of what we were looking... See more

Company replied

Rated 5 out of 5 stars

We had a very positive experience at DFS (Measham). The female sales assistant was very helpful without being intrusive. After an introduction we were left to look around in our own time and when a... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,671)

96,066 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, really friendly helpful staff.

April 7, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

DFS Measham

We had gone in to the store in Measham on Saturday but wanted to think about a purchase, no pressure was put on us. We went back in on Monday and decided to buy the chair we had seen. Met Kate who was very professional who went through our options. Happy customers

April 6, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Walked into the showroom and Jacqui came over to us and pointed out where the different furniture was situated. On choosing our sofa, Jacqui sat down with us and went through all the details with us, from colours, leather thickness sofa care and any extras we may desire. All the staff were friendly and made us feel welcome and at ease from walking in to walking back out. Thank you.

April 6, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

We've purchased sofas from dfs on many…

We've purchased sofas from dfs on many occasions. Helpful staff and easy to order a sofa.

March 29, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable, & friendly staff,
Attentive without being pushy

April 4, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We spoke to the assistant Manager Tom…

We spoke to the assistant Manager Tom and Daniel( new to the store).
Was very straigjtforward to order and gave us alot of useful information.

April 4, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great service

Great, warm welcome when going to have a look at a sofa we saw online. Katie was knowledgeable, friendly and we ended up placing an order on a different range than planned. This is the 3rd time we have used DFS and would use again.

April 3, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very nice store and helpful staff

Very nice store and helpful staff. Very knowledgeable about the products you offer.

Louise was especially helpful and friendly.

April 3, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

DFS Measham

Great customer service and sales support.

April 3, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Morning,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Purchased my first recliner

Purchased my first recliner, the team at DFS Measham absolutely brilliant and friendly

March 31, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Excellent service and Jackie was…

Excellent service and Jackie was wonderful ,patient and new her duties.

March 31, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good Afternoon Amanda,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Jackie was absolutely brilliant and…

Jackie was absolutely brilliant and helped us to find the perfect sofa, we described our requirements and she knew exactly what we were looking for, friendly helpful and efficient

March 30, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good afternoon,

We are really grateful for your kind words and for sharing your experience in our store with Jackie. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service and friendly staff

Great service and friendly staff, even made me a latte

March 29, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Hello,

Thank you for your lovely review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We're came to measham DFS this morning…

We're came to measham DFS this morning and saw the settee ,it was the first thing we tried and we were sold,we came back in the afternoon and spoke to a very pleasant young lady who has in my opinion excellent customer service skills,she went through the whole process with us and put us at ease ,the settee we bought is a flaxon and also a raveena swivel chair and stool

March 28, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Michael,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Sales person of the Year !

I had such a fantastic experience in the Measham store today thanks to Jackie, who truly went above and beyond. She not only assisted me with my purchase but also took the time to share some brilliant design ideas for our new sofa collection, which I really appreciated.
Jackie struck the perfect balance between professionalism and personality—she was knowledgeable, attentive, and incredibly helpful, while also bringing a great sense of humour that genuinely lifted my spirits and distracted me from my own worries.
It’s rare to come across someone who makes the whole experience feel so easy and enjoyable. Jackie is an absolute credit, and I couldn’t recommend her highly enough!

March 28, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Catherine,

We're really grateful you shared this amazing 5* review. We are glad to hear that Jackie helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Marianna was brilliant

Marianna was brilliant, explained everything clearly, very helpful with discussing options and helped us bring it all together, was a genuinely gr8 experience and il be going back, .....the banter between marianna and her manager before and during the checking process will keep us chuckling for weeks to come, made our day!!! Thanks

March 28, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Andrew,

We're really grateful you shared this amazing 5* review. We are glad to hear that Marianna helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Lovely member off staff very helpful

Lovely member off staff very helpful

March 28, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great service

Fantastic service from Jackie throughout

March 28, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Lauren,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great advice

Great advice, friendly staff.

March 28, 2026
DFS Furniture - Measham logo

Reply from DFS Furniture - Measham

Good morning Andrew,

Amazing review, we really appreciate it!

Kind regards,

Lia
DFS Customer Support

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