DFS Furniture - Milton Keynes Reviews 

8,137
TrustScore 5 out of 5

4.9

Snowdon Drive, Cairngorm Gate, MK6 1AZ Milton Keynes, GB


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Rated 5 out of 5 stars

Great customer service! Ali was so welcoming and made us feeling completely relaxed. We were offered drinks and any questions we had were answered immediately. Very happy with our sofa and can’t wait... See more

Company replied

Rated 5 out of 5 stars

We were left to browse but staff checked in periodically. When we found a suite that we liked we were then given all information that we could possibly need. Mark was very attentive and accommodati... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at DFS in MK, and we couldn’t be happier with the help we received from Ruhan. He was incredibly helpful, friendly and knowledgeable, making the whole process of orde... See more

Company replied

Rated 5 out of 5 stars

During our visit to DFS Milton Keynes on the search for a new sofa, I can honestly say it is the best store I have been in. The staff and manager were highly professional in their approach and very he... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Snowdon Drive, Cairngorm Gate, MK6 1AZ, Milton Keynes, United Kingdom

  • 0333 999 9772

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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4.9

All reviews

(8,137)

99,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The easygliders were not delivered with…

The easygliders were not delivered with my sofas and I have found it very difficult to contact anyone. The online chat promised somebody would be in touch within 72 hours and it is now 4 days, they would not give me an email or phone number. The sofas are nice.

July 3, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Good morning,

Thank you for your feedback, please accept our apologies that your glides were not delivered with the rest of your furniture. We can confirm the glides will be posted out to you within 2 weeks.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Was very helpful in making the decision…

Was very helpful in making the decision on buying our recliner settee, the assistant that helped us was very informative, would definitely recommend buying from them.

July 15, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We made a couple of visits to the…

We made a couple of visits to the store. First time we were welcomed by Aarti who was friendly and the second time we were welcomed by Katie who served us and was friendly too. Both times there was no pressure from the staff, just let us be while we looked around the store. We ended up buying sofas and a bed too. Service was very good, very professional and explained everything well. Thank you.

July 13, 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Knowledgeable staff

Great service, knowledgable sales staff and very friendly and helpful

July 10, 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

i'd seen what i wanted guy ran me…

i'd seen what i wanted guy ran me through products provided not pushy let me make my own mind up if i wanted anything i found a friendly approach

July 13, 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Just what we wanted store and staff very welcoming.

We made a second visit to the store to clarify and confirm our choices .No pressure to purchase , sound advice given hence a smooth purchase.

July 13, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The DFS Customer advisor

The DFS Customer advisor was very friendly, informative and helpful gave us great advice and made it pain free going through the process.

July 13, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Good service comes from good employees

Amandeep (our sales person) was professional, knowledgeable, friendly, and ready to search for specific items without being asked, and ready to go that extra mile, again without being asked. Amandeep understood all needs, and made the whole experience a pleasure.

July 12, 2026
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Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The hunt for the perfect suite!

We planned to visit other sofa companies after DFS, but their incredibly welcoming and helpful staff made it unnecessary! We were given every assistance and support to enable us to choose our perfect suite in less than an hour!
Thank you dfs MK

July 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Giovanna 👍🏻

As soon as I walked in to the building I was greeted by Giovanna, she was a breath of fresh air 😊 very polite and welcoming and made my experience not only fun and a laugh but also very easy and understanding. I would ask for her every time I visit and recommend her help to anyone

July 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

Very helpful staff not at all pushy showed the various chairs that I was interested in Very helpful sales lady
Thank you

July 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Anna

Anna, was very helpful and friendly, we didn’t feel pressured at all. She explained everything and made the whole process stress free.

July 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good customer service and…

Very good customer service and throughly explained the specs of sofa and sofa care package

July 12, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Perfect experience in store!

Amandeep was great from start to finish, she found us exactly what we were looking for, we felt very welcome, and the whole visit and transaction was very smooth and very professional.

July 11, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Raihan was Patient

I was served by Raihan today, he was kind and considerate, the nicest thing was he allowed me time to make a decision about the colour without pressure.

July 11, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

He was so flexible and lovely person…

He was so flexible and lovely person Had time to explain everything to me

July 10, 2026
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Reply from DFS Furniture - Milton Keynes

Hello Rebecca,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I was concerned about ordering the sofa…

I was concerned about ordering the sofa online because I wanted to be sure that it would fit and that I had chosen the right way for the sofa bed to pull out. Ali was very thorough and polite

July 10, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello Mikaila,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent

We were served by Aarthi who was a very enthusiastic and a passionate person. She gave us a very detailed explanation of the products and also helped us to design the overall room with her ideas as well. She was clear and friendly. Highly recommend this place if you are looking for new furniture.

July 10, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Perfect Sales Execution

Mark the sale person at the MK store was a delight to work with and enhanced our experience with his knowledge and care.

July 10, 2026
DFS Furniture - Milton Keynes logo

Reply from DFS Furniture - Milton Keynes

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

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