My Grandaughter and l went round the DFS Shop and picked out what we would like then the Salesperson, Richard, came and told me of the extras l could have with my order. We discussed the informatio... See more
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We went into the Norwich store today, and were given a helping hand by Callie (if that’s how you spell it) she was sweet and attentive to our needs as a growing family with a baby on the way, so we ob... See more
Nat was amazing from the start! Extremely welcoming and friendly, very informative We came in a couple of weeks ago and she helped loads we then came back today to order and luckily she was in st... See more
Company replied
Apologies to the main guy who helped us today as we have forgotten your name but you were great. There was no hard sell we were allowed to look round with no pressure. The sofa we went in to look at w... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Salhouse Road, Unit 5, NR7 9AZ, Norwich, United Kingdom
- 0333 999 9764
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service Megan was very…
Great customer service Megan was very polite and helpful
July 7, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful attention
Friendly and helpful attention from Sam with great care taken to ensure that we got what we wanted.
July 7, 2026
Reply from DFS Furniture - Norwich
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful …
The staff were very helpful they explained every thing and the whole process
July 7, 2026
Reply from DFS Furniture - Norwich
Hello Lee,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
DFS Norwich
DFS Norwich - great service. Explained everything. Can’t wait for delivery just wish it could be earlier
July 2, 2026
Reply from DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Norwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No pressure shop assistant
No pressure shop assistant, but very helpful and professional
July 6, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Norwich
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Simon was fantastic
Simon was fantastic, very professional and polite! It was great meeting him and a pleasure to have his knowledge and insight of the sofa I chose.
July 5, 2026
Reply from DFS Furniture - Norwich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Simon.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Norwich
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Amazing
Had a great experience with Richard at DFS. Really helpful, knew his stuff, and made everything straightforward without any pressure. Proper easy to deal with and made the whole process smooth. Would definitely go back to him again.
July 5, 2026
Reply from DFS Furniture - Norwich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Richard.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service . Simon was brilliant. He was knowledgeable, personable and very helpful , without being pushy .
July 5, 2026
Reply from DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
All the information needed very helpful
June 17, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Norwich
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Simon at DFS Norwich was very helpful…
Simon at DFS Norwich was very helpful when we were making our sofa selection - the Rosales 3 seat sofa bed, 2 seater sofa and footstool - explaining everything very clearly and advising of our options. Haven’t received the sofas yet but have purchased from DFS before and haven’t experienced any issues.
July 4, 2026
Reply from DFS Furniture - Norwich
Hello Jenny,
We are really grateful for your kind words and for sharing your experience in our store with Simon. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Choice and helpful staff
There was plenty of choice and the salesman was very helpful leaving us alone to discuss things between ourselves but being there to answer any questions we had.
July 3, 2026
Reply from DFS Furniture - Norwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very friendly staff
Very friendly staff, thumbs up to dan,the man,attentive when needed,down to earth,allow you to prowse without the usual sales pitch😀.made it smooth sailing,book it with dan,you wont be disappointed,great prices,loads of choice.spacious store.
July 2, 2026
Reply from DFS Furniture - Norwich
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The saleswoman was friendly and…
The saleswoman was friendly and Knowledgeable. Very happy with my shopping experience.
July 2, 2026
Reply from DFS Furniture - Norwich
Hello Jane,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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