Everyone was so helpful and kind, making sure I knew all of the options to make an informed decision. Special mention to Brooke for being so wonderful, she showed me around the entire store to help me... See more
Company replied
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See what reviewers are saying
Good experience all round. Sorry can't remember fella's name but he was very informative. Gave us all options on how to decide on what sofa would be most suited to us. Well done and thank you again.
Company replied
Been wanting a sofa for my new house, I found one on the internet i liked took a screenshot ready to take and show the staff. Got there last week couldn’t find the sofa or the picture I liked! Found a... See more
Company replied
This will be our first purchase from Dfs we were so pleased that the gentleman who greeted us was so pleasant showing us the type of furniture we had in mind but left us to try them not too pushy and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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Great service
Great service! The lady who talked us through everything and helped us choose then buy our new sofa was very professional, knowledgeable and helpful.
May 18, 2026
Reply from DFS Furniture - Plymouth
Good morning Donna,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Welcomed upon arrival by a smiling…
Welcomed upon arrival by a smiling member of staff. Asked if we needed any help without being forceful.
Made us feel very welcomed.
When we eventually made a decision we had everything explained to us and the transaction went very smoothly.
Didn’t need to ask any questions because the staff member answered any that we had prior to us asking them.
May 17, 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Sofa hunt
Upon arrival, we knew exactly what we were looking for. Brian greeted us, we has a short chat and then he gave us space and time to look around before we committed to what we wanted. Had hot hot chocolate and latte while we wondered. He was friendly, informative without the overzealous sales push. That in some places, just puts you right off.
He made our sofa decision journey, a 5 gold star seller experience. Could not fault him.
May 16, 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Brian.
Kind Regards,
Jordan
DFS Customer Support
the lovely lady who assisted me was…
the lovely lady who assisted me was very friendly and knowledgeable about the product i eventually purchased. answering any questions i had with a smile and nothing was too much trouble for her.
May 16, 2026
Reply from DFS Furniture - Plymouth
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Good afternoon John,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The seller we had was fantastic
The seller we had was fantastic! She max everything really easy. Brooke from DFS at marsh mills
May 14, 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nothing was too much trouble
Friendly, unpressured experience with a very helpful sales person who did not rush us. Nothing was too much trouble & we would certainly buy from DFS again. Thank you Brian in Plymouth, you made the buying experience very enjoyable.
May 12, 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I have used DFS on two occasions and…
I have used DFS on two occasions and have been treated with brilliant service always polite and very helpful nothing is too much trouble Brian has dealt with the customer service on both my visits and couldn't ask for anything better a valuable member of your staff
May 3, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fantastic Service
Bought a lovely new sofa. Couldn’t fault the customer service, Matt was super helpful and made the whole experience stress free. Left knowing that I’d made the right decision - can’t wait for sofa to arrive. Thank you.
May 11, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Friendly and helpful
May 10, 2026
Reply from DFS Furniture - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Rebecca was brilliant
Rebecca was brilliant , gave all the information I needed and helped throughout the service to get me the best sofa for what I was looking for. Really helpful !
May 10, 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I found exactly what I'd been searching…
I found exactly what I'd been searching for....and at a very comparable price! Special thanks to Becca, in the Plymouth store, for her patience and kindness throughout. Looking forward to receiving my reclining power sofa and matching footstool.
May 9, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Relaxed experience
Relaxed experience, no one hassles you allowed to take your time
Very helpful assistant Brooke who took us through everything we needed to know.
May 9, 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Plymouth
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Such a lovely shopping experience at…
Such a lovely shopping experience at DFS Plymouth .
Sara and Brian were very informative and helpful with my sofa choice .
It was a relaxing experience and I would recommend DFS to family and friends.
May 5, 2026
Reply from DFS Furniture - Plymouth
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great service …
Quickly popped into the store to check out a few options and look at the discounted section to see if any bargains to be had.
No pressure just nice sales people happy to chat and advise.
Purchase was quick and easy even helping to find matching items and talk about alternatives.
Excellent service from the team.
May 7, 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The salesman was really approachable…
The salesman was really approachable and made us feel at ease.
May 4, 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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