Colin at Parkgate branch was absolutely fantastic. From the start when we walked in he wasn't pushy or clingy, he let us know he was there to help and gave us space which was a big factor in us purcha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ŵe have been looking to replace our large curved settee for several months and visited several furniture places. DFS at Rotherham stood out from the rest for quality, design and price. We found rxact... See more
Company replied
Maya was the most fantastic sales advisor! She made us feel welcome and answered all questions that we had, she was very open and honest and ensured we got the right sofa for us and had the best in st... See more
Given time to leisurely walk around store. Found it easy to ask for assistance, from Heather, who was very knowledgeable about settees and needs of the buyer. No hard sell, talked through after c... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We didn’t feel harassed from the second…
We didn’t feel harassed from the second we walked in. A pleasent good afternoon. If you need me please come and ask was all that was needed. This allowed us to browse in our own time and then approach a staff member when we were read.
This is the reason we purchased from DFS as we had already walked out of 3 local stores due to being followed around feeling harassed and under pressure to choose something
May 18, 2026
Reply from DFS Furniture - Rotherham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
Having the opportunity to sit on the sofas and discuss my needs with knowledgeable staff was great.
May 16, 2026
Reply from DFS Furniture - Rotherham
Good afternoon Claire,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
They were really quick to help us in…
They were really quick to help us in store, the sales lady was absolutely lovely and made the experience really personal. Probably the nicest sales person ever.
May 17, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Rotherham
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff member Saida was really helpful
Staff member Saida was really helpful, she answered all our questions and more! She was really professional and made us feel comfortable.
May 16, 2026
Reply from DFS Furniture - Rotherham
Good morning Susan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Saida.
Kind regards,
Lia
DFS Customer Support
Customer service is good.
May 8, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
We were welcomed into the store by…
We were welcomed into the store by Syeda (sorry if the name is wrong) who was very friendly and helpful. She was very knowledgeable and answered and questions and queries that we had. She supported us in ordering our sofa and helped us tailor it to how we wanted. Great customer experience
May 13, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very quick service
Very quick service, easy step by step guide. When visiting the store in Rotherham they were very friendly and wasn’t bombarding with information. Was given time to look around rather than feel like you were being followed.
May 7, 2026
Reply from DFS Furniture - Rotherham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff, very informative. Didn’t feel pressured into buying
May 12, 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Colin was great!
Colin was great, really helpful but didn’t pressure us. Really enjoyed the process
May 4, 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly experience at DFS Rotherham
Friendly experience at DFS Rotherham. Chloe was attentive and understanding to our situation and didn’t become pushy at all. We were left to browse, there was no hard sell. Great service thus far!
May 12, 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Chloe.
Kind Regards,
Jordan
DFS Customer Support
Hee staggered excellent in knowledge …
The staggered excellent in knowledge and were really helpful and found us the ideal bed using the machine calculator in the shop
May 4, 2026
Reply from DFS Furniture - Rotherham
Good afternoon Rodger,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great sales guy,
Great sales guy,
Knew his products and made us feel very welcome,
Would buy from again
May 10, 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Rotherham
We visited DFS Rotherham and had a look around, then we asked a lovely lady named CYDER for information.
Cyder was very professional and gave us all the information we needed. We left to talk what our decision was to be then returned to see Cyder. Cyder then put our mind at rest with a couple of things, so we decided to order. Cyder arranged everything for us and we can't thank Cyder enough.
May 10, 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The staff were great we were not…
The staff were great we were not approached until we ask for assistance once we had found the sofa we wanted, Rebecca was lovely very polite and patient, even brought up a photo of the colour of sofa I wanted so I could be confident I was happy with my choice. We were offered drinks and were not rushed at any point. Stress free buying experience would recommend.
May 7, 2026
Reply from DFS Furniture - Rotherham
Good afternoon Clair,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Staff were helpful and very clear in…
Staff were helpful and very clear in their explanations.
May 1, 2026
Reply from DFS Furniture - Rotherham
Good morning Adam,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Brilliant service in store at the…
Brilliant service in store at the Parkgate branch. Warren was very helpful and supportive all the way through our purchase especially when I had to go back into store as once our sofa had arrived it had been damaged through transportation. Warren was very supportive abd apologised even though it wasn't his fault and now the issue is being rectified.
Thanks Warren
April 13, 2026
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.