We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave... See more
Company replied
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See what reviewers are saying
Just bought a corner sofa and was served by Sam. Very quick and efficient experience and Sam explained everything clearly and lovely customer service
Company replied
Looked around a few sofa showrooms, but none seemed to have the recliners we liked! We made a 3rd visit back to DFS, spoke with your sales assistant. He was very helpful, explaining everything we a... See more
Company replied
David at Sheffield DFS store dealt with my visit. Pleasant, non pushy, knowledgable on all items I asked about, honest evaluation as to my requirement and informed me on things I hadn’t mentioned. B... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Brilliant customer service very…
Brilliant customer service very friendly and helpful answered all our questions we had and helped us find our new sofa
July 3, 2026
Reply from DFS Furniture - Sheffield
Hello Bradley,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Extremely Disappointing
Extremely disappointing experience from start to finish. We bought a sofa from the DFS Sheffield Fornham Street store after being specifically assured by our sales adviser, Kevin, that because we were purchasing for a new-build property with no confirmed completion date, we could change the delivery date provided we gave at least two weeks' notice.
When our completion date changed, I contacted DFS over five weeks before the scheduled delivery, only to be told the date couldn't be changed. This was the complete opposite of what we had been told before purchasing.
After numerous calls to Customer Services, a visit to the store, and waiting nine days for a promised callback from Store Manager David Cowling, the only solution offered was to cancel and reorder the sofa for the date we needed—but only if we paid an extra £200.
I eventually escalated the complaint to the CEO's office after getting nowhere through the normal channels. Even then, despite being promised a response within 1–2 working days, I received nothing and had to chase again.
Misleading sales advice, poor communication, broken promises, and no willingness to take responsibility or put things right. I expected far better customer service from DFS and would not recommend this store based on my experience.
July 8, 2026
Unprompted review
Reply from DFS Furniture - Sheffield
Good Morning Heidi,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery and the lack of communication with your order, I can appreciate this situation must have been incredibly frustrating.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 1.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service
July 7, 2026
Reply from DFS Furniture - Sheffield
Hello Josie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience, really straight forward and got all the information we needed.
July 8, 2026
Reply from DFS Furniture - Sheffield
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
helpful and thorough young lady
A young lady who dealt with our sale was very friendly not pushy and thorough ,would highly recommend 👌
July 5, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great staff
Went in today with the view of narrowing down which sofa we wanted, staff were welcoming and friendly but didn’t not push sales on us. We walked round on our own and they were there to help us when we were ready. Very professional and knowledgable staff
July 5, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service by the advisors at DFS…
Great service by the advisors at DFS they gave great advice and went through everything in detail. Would recommend DFS to everyone they have a fantastic range and good deals .
July 4, 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
First class service
David the advisor was very helpful and patient when her was explaining every thing thank you very much
July 3, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Andy in the Sheffield store was great
Andy in the Sheffield store was great. Nothing was too much trouble looking at different options and materials.
July 1, 2026
Reply from DFS Furniture - Sheffield
Hello Kathy,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
New sofa
Very impressed with Andy he answered all our questions. And did not put us under any pressure to buy.
July 1, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The sales associate was fantastic
The sales associate was fantastic! He really helped us and made it quick and easy.
June 30, 2026
Reply from DFS Furniture - Sheffield
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff very nice and personable (Kev)
Staff very nice and personable (Kev). Not pushy and patient. Made multiple visits before purchasing
June 30, 2026
Reply from DFS Furniture - Sheffield
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Went into Sheffield spoke with Kev very…
Went into Sheffield spoke with Kev very helpful got my new furniture on order for my caravan I’ve just bought just awaiting delivery in 6 weeks
June 29, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Absolutely brilliant service today from…
Absolutely brilliant service today from Kevin.
Make choosing my new sofa really easy.
Thank you
June 29, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
A calm and welcoming visit to the…
A calm and welcoming visit to the Sheffield branch. No pressure sales just friendly and informative.
June 28, 2026
Reply from DFS Furniture - Sheffield
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
As soon as we walked through the door…
As soon as we walked through the door we was made to feel welcome, not the pushy sales team you sometimes get to the freedom to walk around and then approach one of the sales team. The male salesman the we dealt with was great and very knowledgeable of the item we was looking at. Would give him 10 out of 10
June 27, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service. Allowed me time to look and decide without pressure. Very helpful and knowledgeable staff.
June 27, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great, friendly service
The lady that assisted us with our order was friendly and helpful. She gave us all the information we’d need about delivery, installation and tracking our order. She gave valuable advice and recommendation on caring for and maintenance of the furniture. It was a pleasure to shop at DFS.
June 22, 2026
Reply from DFS Furniture - Sheffield
Hello Martin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Had a great experience
Had a great experience. Super quick and easy. Gabrielle was amazing and super helpful.
June 22, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Foster 3 seater with care productsA…
Ordered the foster 3 seat recliner and foot stool the delivery guys were spot on arranged the sofa exactly where i wanted it there was a missing sofa car kit products but i emailed customer support and the care kit arrived the next day brilliant service from start to finsh
June 22, 2026
Unprompted review
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
I am really sorry you have not received your care kit, I have raised this with the warehouse and I have requested for a care kit to be sent to you, once this has been processed you should receive this within 10 days.
Kind regards,
Lorraine A
DFS Customer Support
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