The staff are knowledgeable and friendly, but leave you to look round rather than pushing you to buy. When we did find the sofa we wanted they were able to answer any questions we had. The customer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the DFs Store in Sheffield near Sheffield train station. With a friend not really thinking about buying anything yesterday 8th August and we were left to look around ourself and David... See more
The salesman was very polite and made us welcome to your shop.hes a credit to your company...he went through everything with precision.being a salesman in my early years..I know how appreciative we wa... See more
We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Fornham Street, S2 4AL, Sheffield, United Kingdom
- 0333 999 9835
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good choice of furniture, relaxed, helpful staff.
Sam, the lady that served us didn't pressure us, was very patient, very helpful and answered all our questions both times we were instore.
May 10, 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Everyone was very polite and helpful…
Everyone was very polite and helpful when I visited. I’m looking forward to my sofa arriving next week! Once it’s in my home, I’ll leave another update about the sofa itself, but for now, 5 stars for the respect and service."
May 2, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine A
DFS Central Customer Support
We needed information and guidance We knew what we were interested in but…
We knew what we were interested in but wanted to see the selection available. The salesman told us where to look and gave us time to consider the sofas. He was on hand when we needed to ask some questions but gave us time to talk privately together.
We were not rushed or pressured in anyway.
May 7, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great Experience
It was lovely to be able to walk into a store and look around without feeling any pressure to buy. The store itself was clean, tidy, and very well presented, with two members of staff available if needed.
We found the sofa we were looking for and, when we were ready for assistance, Jenny came over and answered all of our questions. The whole process was straightforward, and she provided clear information to help us make informed decisions about the sofas and additional items.
Jenny also took the time to engage with our two daughters, who had been sitting patiently, which was a really thoughtful touch.
Overall, it’s a great place to visit if you want a relaxed shopping experience with no pressure, along with excellent service throughout. A truly memorable 5-star experience — thank you, Jenny!
May 8, 2026
Reply from DFS Furniture - Sheffield
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The staff in store at sheffield were amazing. They were friendly but gave us space and time to decide but were always around if we needed them. Absolutely amazing service.
The staff in store at sheffield were amazing. They were welcoming but let us look around in peace and allowed us to decided hassle free but when we were ready to make our purchase they were very professional and friendly. They were very detailed about our purchase and the process.
May 4, 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great service from a knowledgeable…
Great service from a knowledgeable advisor and everything was straight forward
May 3, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Amazing service from start to finish
Amazing service from start to finish. I was welcomed upon arrival and offered a drink almost straight away. A lovely lady names Sam dealt with my order and made me feel at ease. The order was placed quickly and stress free.
A lovely service, highly recommend DFS
May 4, 2026
Reply from DFS Furniture - Sheffield
Good morning Naomi,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Open space to receive the sofa and no…
Open space to receive the sofa and no pressure purchase.
Great experience and enjoyed picking out our dream sofa
May 3, 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sheffield
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Staff welcoming and friendly
Staff welcoming and friendly
Explained the prices and what it extra services come with taking the sofa. Generally good customer service from Reuben and his other colleague
May 2, 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
David at Sheffield DFS store dealt with…
David at Sheffield DFS store dealt with my visit. Pleasant, non pushy, knowledgable on all items I asked about, honest evaluation as to my requirement and informed me on things I hadn’t mentioned. Basically, on top of his game. Nice to deal with someone with a professional attitude.
May 2, 2026
Reply from DFS Furniture - Sheffield
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
The sales person was friendly but not…
The sales person was friendly but not sure why I wasn't given a print out of the invoice. I know why because dfs are charging £129 for delivery and I was never told of that cost
April 25, 2026
Reply from DFS Furniture - Sheffield
Good afternoon Nicola,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
The lady who served us was very helpful…
The lady who served us was very helpful and knowledgeable. Disappointed by the extortionate delivery charge of over £120.
April 26, 2026
Reply from DFS Furniture - Sheffield
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Visit to DFS Sheffield.David was incredibly helpful and…
David was incredibly helpful and professional during our visit today.
April 26, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Thank you Chloe for assisting us in…
Thank you Chloe for assisting us in choosing and ordering our new sofa. A painless process! No pressure sales and she was knowledgeable and friendly. Looking forward to receiving our sofa in a few weeks!
April 25, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Everything we asked was answered…
Everything we asked was answered without delay and all our queries were resolved with no issue. Sam sorted our order and we are now awaiting our new sofa.
April 25, 2026
Reply from DFS Furniture - Sheffield
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
I had my sofa delivered in September…
I had my sofa delivered in September last year the delivery drivers broken not one sofa but both of them I had to report myself which all in all it took over 6months for both my sofas to get fixed these sofa aren’t cheap and you expect the delivery drivers to be professional but there didn’t have a care in the world customer service are brilliant on the phone but never stick to what gets said on the phone I even spoken to the store manager at Sheffield who said once this was all sorted he would phone me up but no I haven’t heard anything I put in a complaint also and not heard anything from that would be nice for someone to be able to get this complaint sorted
September 23, 2025
Unprompted review
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Looked around a few sofa showrooms
Looked around a few sofa showrooms, but none seemed to have the recliners we liked!
We made a 3rd visit back to DFS, spoke with your sales assistant.
He was very helpful, explaining everything we asked.
Once satisfied we placed our order, now looking forward to our new sofas arriving.
April 16, 2026
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Kev was great store excellent very…
Kev was great store excellent very pleasant experience.
April 21, 2026
Reply from DFS Furniture - Sheffield
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Sheffield
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.