DFS Furniture - Sheffield Reviews 

2,606
TrustScore 5 out of 5

4.9

Fornham Street, S2 4AL Sheffield, GB


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Rated 5 out of 5 stars

The staff are knowledgeable and friendly, but leave you to look round rather than pushing you to buy. When we did find the sofa we wanted they were able to answer any questions we had. The customer... See more

Company replied

Rated 5 out of 5 stars

I visited the DFs Store in Sheffield near Sheffield train station. With a friend not really thinking about buying anything yesterday 8th August and we were left to look around ourself and David... See more

Company replied

Rated 5 out of 5 stars

The salesman was very polite and made us welcome to your shop.hes a credit to your company...he went through everything with precision.being a salesman in my early years..I know how appreciative we wa... See more

Company replied

Rated 5 out of 5 stars

We had a great experience — the salesman was friendly, helpful, and really easy to talk to. There was no hard‑sell pressure at all, which made the whole process feel relaxed and comfortable. He gave... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,606)

95,112 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly

Very friendly, told me everything I needed to know

April 21, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Afternoon,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sheffield branch!

Can’t remember the names of the two members of staff at the Sheffield branch on the 20/04/26 at around 18:30 - hoping that helps identify them both! But they both helped us order our sofa, coffee table & side table and was a pleasure to deal with! Thanks for your help!

April 20, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good morning Rebecca,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The sales girl was amazing so helpful…

The sales girl was amazing so helpful and courteous I was very pleased Thankyou

April 13, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good morning Lynne,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Always remember that DFS is the best…

Always remember that DFS is the best quality and great service, that is why I have been using them since 15 years ago and yesterday just replaced them with new ones. Highly recommended!

April 19, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The process was very quick and smooth

The process was very quick and smooth. The sales assistant was very helpful and I was able to make changes to the sofa to fit my personal choice

April 12, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Staff and service were great

Staff and service were great, liked the no pressure approach, helped us make a decision, great stuff!

April 18, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Gabby she is amazing lady and very…

Gabby she is amazing lady and very helpful .
Thanks Gabby 💖

April 18, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I don't like it when assistants follow…

I don't like it when assistants follow you around the store so was a bit apprehensive when entering but I'm pleased to say we weren't approached . Staff were friendly and helpful. The chap that dealt with us was called Flo, again friendly and helpful.

April 17, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Amazing staff

Was such a lovely man who dealt with me so easy to sort and was polite all throughout.

April 17, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Good Morning,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The service provided by the lady was…

The service provided by the lady was amazing she was really helpful and explaining a lot more about the goods and service

April 15, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The perfect sofa

Already had our first settee from Dfs and cannot fault the service, workmanship as definitely stood the test of time, so choosing another was a no brainier fantastic service no pushy sales people,Chloe and the team were fantastic got plenty of advise before making the decision for a new one. Would highly recommend.

April 12, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Really helpful when deciding what sofa…

Really helpful when deciding what sofa we wanted and ensured that everything was to our desired taste before submitting the order. We were well informed regarding delivery times and what to expect with our new sofa and how to look after it. We had a really positive experience.

April 13, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Start to finish was a great experience

The overall experience was great and made to feel welcome and the service was quick as we knew what we wanted and he was very informative too, staff was very friendly

April 6, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The Assistant Gabby was very polite and…

The Assistant Gabby was very polite and Knowledgeable, she couldn’t do enough to help.

April 6, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Had a great experience today at Dfs…

Had a great experience today at Dfs sheffield the staff were really attentive exceptional customer service explained everything and had a very smooth transaction, customer service was outstanding from start to finish.

April 12, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great, very very helpful.

Yeah, everything great smooth talked me thought everything, they was a great help.

April 12, 2026
DFS Furniture - Sheffield logo

Reply from DFS Furniture - Sheffield

Hello,

Thank you for your lovely feedback.

Kind Regards,
Holly M
DFS Customer Support

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