DFS Furniture - Sidcup Reviews 

Sana was a very helpful and knowledgeable assistant who provide very good information regarding our intended purchase.
She was also very supportive in our choice of fabric covering providing a visual image which greatly enhanced our decision.
Overall a very pleasant experience without feeling pressurised, and an extremely lovely person.

Good welcome , not pushing to buy , not take long time when need assistance

All good, the staff is very patient and helpful

Very nice and well deserved. Staff well done

Although it was busy in the store once we had made our decision we were served quite quickly and very efficiently by Kay.

Very good professional service
Natalie was very helpful

We didn't at any point feel pressured into buying/making a decision. No pushy sales people lurking behind furniture ready to pounce! Temi only asked if we needed any help. We'd already seen a sofa online, so had a fair idea on what we were looking for. Temi is the most soft spoken, loveliest salesman I've ever come across. Very knowledgeable, answered every question we had and questions we'd not even thought about!

Natalie was amazing 5 star experince

Staff were helpful and listened to what we wanted. I didnt feel pressured with a hard sell, staff were also honest about delivery timescales.
Large range to try. Staff were helpful in looking at other options.

The customer service in the shop was excellent.
Friendly staff, especially Temi, he was very helpful and polite. There was no rush and he answered all the questions we asked him.
I would definitely recommend you to others.

Excellent service. Sales person ( Kay) spent time with me going through options and was really helpful , including carrying items around showroom duey mobility issues

Helen was very helpful & knowledgeable. Excellent service.

Helen provided outstanding service throughout our furniture shopping experience. She helped us choose the perfect sofa, dining table and chairs, as well as additional chairs and coffee tables. Her knowledge, patience, and attention to detail made the whole process easy and enjoyable. She listened carefully to our needs and offered excellent recommendations without any pressure. We are delighted with our purchases and would highly recommend Helen to anyone looking for quality furniture and exceptional customer service.

Amazing service

Good customer service, very helpfula

Great experience in store very helpful staff only one negative trying to get rid of old furniture could not use your suggested people as to expensive found alternative at halve the price.

Great selection and super customer service

Great experience customer care was great very knowledgable staff.

Purchased the 4 seater Camden and advised sales person in store I needed the firmest seat pad. Was advised to purchase the £100 upgraded foam which we did. On arrival the seat pad is far from firm and does not fit the cushion correctly with gaps. Checked DFS website which states that the standard foam would have been the firmest option and NOT the upgrade. Took it into store who compared it to the show model and my week old cushion is the same firmness as their 12 month display model sat on by 100,s. Manager offered to replace the foam at my own cost despite my complaint that I was sold the incorrect product in the first place. Each time I complete a customer contact form I get redirected back to the store. I just want to escalate this beyond the store as we are in gridlock with the store making their position clear that they expect me to replace foam at my own cost. Why can’t I just speak to someone centrally away from the store. I guess the furniture Ombudsman is my next option but very disappointing. I have been a DFS customer for 30 years but never again. Go to Next, my other sofas are amazing and their customer service exceptional.

Excellent customer service! Joseph was friendly, professional, and helpful throughout. Patiently listening and made sure everything was handled smoothly. Really appreciate the great service and would highly recommend him.