We visited the Sidcup branch today and were welcomed by Isabelle, who was absolutely fantastic from the moment we arrived. She took the time to really listen to what we were looking for, answered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sofa and chair I have bought looks and feels top quality, the staff was very welcoming and friendly and easy to get on with. The agent I dealt with Temi was very professional and well presented, T... See more
Company replied
I went to the DFS at Sidcup. As soon as I entered tge doors, a customer assistant by the name of Joseph got up and greeted me. He asked what I was looking for snd he straight away started helping.... See more
Company replied
We have searched for a while visiting different furniture showrooms, this one had the best range. The salesman was amazing, clear and informative & friendly. We went back because of the service he of... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Sidcup By Pass Road, Crittals Corner Road, DA14 6LX, Sidcup, United Kingdom
- 0333 999 9771
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchase of 3 seat sofa
Purchase of 3 seat sofa
We were left to look around the store for some time before we were approached by one of the representatives, Joseph. He answered our questions and we were still undecided so he left us to make up our minds. In the end we agreed to purchase a recliner 3 seat sofa. He explained how it worked, and after completion we left. No pushy salesman which we were pleased about.
Joseph did his work well, competently and thoroughly with no time wasting
July 14, 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
There customer service was very good
There customer service was very good, the guy who helped me was very helpful.
July 13, 2026
Reply from DFS Furniture - Sidcup
Hello Asha,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Val was very knowledgeable and very…
Val was very knowledgeable and very helpful. Fully explained everything clearly. We are very satisfied
July 14, 2026
Reply from DFS Furniture - Sidcup
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
The lovely lady who served us today
The lovely lady who served us today - Natalie Rodriguez. She was very friendly, professional, polite and knowledgeable.
Thank you very much for the fantastic customer service today
July 13, 2026
Reply from DFS Furniture - Sidcup
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Helen at Sidcup branch was excellent…
Helen at Sidcup branch was excellent she guided me choosing the sofa bed for my needs. I wanted a firm one with a good mattress. I chose the Roseley.She was very nice and explained everything to me about the aftercare plan
July 13, 2026
Reply from DFS Furniture - Sidcup
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great service from start to finish
Great service from start to finish. Natalie that helped was very attentive showed us different varieties and knew exactly what we wanted.
July 12, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent salesperson and good products
Efficient sales person who knew her products, very helpful and friendly too.
July 13, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
As soon as I walked in to store I…
As soon as I walked in to the store I was given so much help and advice, didn’t expect to order on the day but everything seemed so easy and with good advice so I went for it thank you Temi
July 12, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Fantastic service
We were served by Kay she greeted us when we came in, offered us a drink but left us to browse. She answered questions when we called her over and helped us choose a sofa that was excellent for us, absolute star
July 12, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
Great service , lovely tone used and was patient whilst was discussing with my partner in a different language. Helpful and gave advice.
July 12, 2026
Reply from DFS Furniture - Sidcup
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
A very warm reception by the staff
A very warm reception by the staff, extremely helpful very patient kind and professional.
July 11, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Staff were friendly and very helpful.
July 4, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sidcup
Good morning Djoma,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare. Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Holly M
DFS Customer Support
The lady that served us was helpful…
The lady that served us was helpful very polite she made the experience easy
July 11, 2026
Reply from DFS Furniture - Sidcup
Hello Alex,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I had a professional customer service…
I had a professional customer service during my time at the store today
July 10, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very straightforward and easy process
Very straightforward and easy process, extremely helpful in discussing options and other furniture items for the rest of the house. Warm and friendly with no pressure.
July 8, 2026
Reply from DFS Furniture - Sidcup
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer service was great
Customer service was great! Showed us lots of choices. Checked our measurements to make sure the furniture was able to fit in the room.
June 21, 2026
Reply from DFS Furniture - Sidcup
Hello Keith,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Friendly staff
Staff are. Wry friendly no internet in the store in 21 century when you talk to your dr via internet shocking there was no internet so you couldn’t show your partner your choice
No 2 service is delivery only boxes has to be dispose by customer legs of the table has to put together by customer now when you are an old lady and have no idea how to fix the legs how are they suppose to do that
July 6, 2026
Reply from DFS Furniture - Sidcup
Good afternoon Sheida,
Thank you for taking the time to share your feedback with us, we are sorry to hear you remain unhappy with your experience. The products on your order are self assembly and due to this you will be required to build the product yourself, this will have been advised upon purchase in-store and is available in the product information online.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Natalie was very helpful and knowledgeable. Great customer service. Managed to help me find exactly what I was looking for. Thank you
July 5, 2026
Reply from DFS Furniture - Sidcup
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Natalie.
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.