The app is fine. The staff on the phone are polite, friendly and try to be helpful. However it took over three weeks and four parcels to complete my order. They have even managed to change one of my p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve used lots of online pharmacy’s and non of them are as good as co op health!!!! They are brilliant my medication comes through the post quickly enough even medication that isn’t on my repeat medic... See more
Their jobsworth pharmacists try to scupper you ordering medicines at every turn, even to the point of asking questions you've already given answers to on the consultation form. I'm trying to go out a... See more
Company replied
As a precaution we take an off the shelf product with us on vacation but it disappeared from the usual high street chemist outlets. Did an internet search and DIMEC had a competative price along with... See more
Company details
Information provided by various external sources
Dimec was purchased by the Co-op in September in 2018.
Contact info
United States
- www.dimec.co.uk
Delivered by Jet
Great, branded item as described on their website easyto order, and pay - item delvered within 24 hours. Great service Thank you!!
June 14, 2016
Unprompted review
Dispatched within one hour of ordering.
The item is being sent by first class mail so should arrive tomorrow. Incredibly fast turnaround and courteous effective responses to questions. Look no further!
June 13, 2016
Unprompted review
Best pharmacy out there.
Never a problem near enough always next day dlivery.
June 9, 2016
Unprompted review
Fastest delivery, Dimec can't be beaten
Dimec are the best of any other pharmacies I have used. The fastest delivery, even with standard delivery is very quick to me. The processing of your order is done very quickly, and you'll be updated when it has been dispatched (Some sites don't even bother with confirmation)
So 5* I think. Never had any problems or missing items. Great site,very efficient and professional. Thanks Dimec.
June 8, 2016
Unprompted review
Quick, convenient & great customer service
Used for the first time. Delivered within 2 days of ordering prescription via DIMEC app, updated at each stage of process. Very useful service for people who have a chronic condition and not always mobile. No more having to visit GP to collect prescription & waiting 45 minutes in pharmacy to be dispensed. Already made this my preferred pharmacy & recommended to friends & family. Well done! Brilliant service!! :0)
May 23, 2016
Unprompted review
Great customer service
Used Dimec for the first time and have been extremely happy with the level of service I have received. The great advantage of using Dimec is the personal service that is given to you, they respond quickly to any questions you may have. Chris is great! will use again and I would recommend to friends and family.
May 23, 2016
Unprompted review
Great service
Ordered asome codeine linctus thats hard to get for a nasty cough, arrived within 2 days, very happy, great price, no more cough, thank you, lifesaver!
May 20, 2016
Unprompted review
10 out of 10 pharmacy time and time again
Ordered my medicine and arrived next day. Been buying from DIMEC since last year and every order has been on time and very well packaged up. Great service!
May 16, 2016
Unprompted review
Great online pharmacy. Fast reliable delivery. Very good customer service.
I can highly recommend Dimec. Have have used them several times and my medicine was always delivered promptly. Their website and their app is easy to use. Customer service is professional and friendly. Will continue using them.
May 10, 2016
Unprompted review
great service
Really great customer care. Items delivered securely and with speed.
I cant always get a doctors app so its fantastic I can buy this cough medicine via this company. Thankyou
April 27, 2016
Unprompted review
Good company, delivery arrived as expected time using 2nd Class Postage
Easy to use company parcel delivered within 3 days using 2nd class postage.
Regards
Stephanie
April 25, 2016
Unprompted review
Excellent. Very fast delivery.
Used for the first time recently. Needed medication quickly and they responded very fast. Website and payment process very easy.
April 21, 2016
Unprompted review
Worst value for money
Most costly compared with other suppliers for the same. Others sell the same for £2.50-£4-99/each mostly, why do you charge us so much? God!
April 19, 2016
Unprompted review
Reply from Dimec
Hello there
Thanks for taking the time to leave a review. We thought we'd just drop you a line to help explain things.
Every product that we sell or supply is bought directly from the manufacturer or through a UK licensed wholesaler - so we know it's coming from a genuine source.
As we're a smaller pharmacy, this means we don't have the buying power of the larger companies, so often we can't get the discounts that the big guys can. But we're definitely not the most expensive, as we compare our prices all the time to remain competitive and fair.
Being smaller though means we can be more agile and flexible. As you can see from our other reviews, we pride ourselves on great customer care and customer service.
I hope this helps
Best regards
DIMEC Pharmacy Team
Best online pharmacy.
Exceptional product and communication. Delivery was reasonably priced and arrived sooner than I expected. Highly recommended.
April 11, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.