I bought side steps for my car from Direct 4x4 and they arrived in a couple of days, are excellent quality and easy to fit. The before and after sales service is second to none and they reply promptly... See more
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Appreciate the product and the delivery. The issue I have is with the lack of assembly instructions for my particular order. There are no instructions in the box, the online pictures are pretty vague... See more
The steps are thick steel and aluminium very easy to fit very strong and robust. The customer services are excellent too they even got back to me on Saturday evening the best steps I have ever fitted... See more
The customer service was second to non from the initial telephone call to getting technical advice and booking the car in. The customer service was also brilliant when I took the vehicle in to have t... See more
Company details
Information provided by various external sources
Suppliers of premium quality accessories and custom auto styling upgrades for many 4x4s, SUVs, vans, MPVs, minivans, pickups & off-road vehicles. Break free and have an adventure with our roof tents, awnings and expedition camping gear. Great after-sales service, free UK mainland delivery, full expert fitting service available.
Contact info
Unit 2 Masons Place Business Park, Nottingham Road, DE21 6YZ, Derby, United Kingdom
- 01332601016
- sales@direct4x4.co.uk
- www.direct4x4.co.uk
4.7
Excellent
344 reviews
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Replied to 50% of negative reviews
Typically replies within 2 weeks
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Quality parts
Very quick delivery.
Parts fit very well ,slight alteration to front mudflaps.
May 23, 2023
Reply from Direct4x4
Thanks, glad to hear! =] -CJ
Products are good too!
Good response on the telephone about the enquiry, knew what they are talking about. Very positive and their products are very good too!
April 25, 2023
Reply from Direct4x4
Thanks for the review, glad we could help. :) -CJ
Brilliant awning for our truck
Brilliant awning for our truck. Superbly made and easy to use.
April 30, 2023
Reply from Direct4x4
Thanks for the review, enjoy the new awning, hope the weather improves! :) -CJ
Not easy fit
The centre bar did not meet the small hole in centre of the chassis bracket was not long enough .had to use the big hole.the centre bar did not line up with front and rear brackets it was lower which meant I had to put 5 mm packers between the step and the bracket
April 25, 2023
Reply from Direct4x4
Hi there, sorry to hear of your issue. If you still need assistance, feel free to contact our support team directly and they'll do their best to help. :) -CJ
The site is easy to navigate
The site is easy to navigate. Ordering was straightforward. Items we delivered well packaged and swiftly.
April 26, 2023
Reply from Direct4x4
Thanks for that, glad you like the new website! :) -CJ
Superb company,
Really quick delivery, great quality side steps, Really helpful customer service,
April 25, 2023
Reply from Direct4x4
Thanks for the review! -CJ
Reply from Direct4x4
Thank you so much for the review and our apologies again for the issues you experienced. -CJ
Super fast delivery and good quality at…
Super fast delivery and good quality at a good price
April 23, 2023
5 days late
5 days late and still no word about when it will arrive. Probably not a great idea to ask for a trustpilot review while I’m still waiting for my item
April 24, 2023
Reply from Direct4x4
Hi there. According to our records, your order was delivered yesterday. As it was a 2-person delivery service, it can sometimes take a little longer to arrange. Apologies for the delay. -CJ
Excellent service order a roof tent and…
Excellent service order a roof tent and side awning on Sunday delivered Wednesday dinner
April 23, 2023
Reply from Direct4x4
Thanks for the review. Hope you have a nice dinner! :D -CJ
Reply from Direct4x4
Thanks for the feedback. We will have a look into this. -CJ
Reply from Direct4x4
Enjoy your new awning! -CJ
Really good quality
Really prompt delivery. High quality but a little difficult to fit to a Berlingo as an elderly lady(in my 60's), however I managed on my own and am very happy with it.
March 27, 2023
Reply from Direct4x4
Thanks for the review and well done for fitting the item yourself! Great work! :) -CJ
Pleasant experience for the last…
Pleasant experience for the last 10years and top quality customer service. I rate them highly
March 23, 2023
Reply from Direct4x4
Thanks for that! :) -CJ
Customer service was tremendous
Customer service was tremendous, when faced with courier issues.
March 26, 2023
Perfect customer service
Perfect customer service! After having an issue with a suspected faulty item I ordered 9 months prior they were nothing but help and fast to reply to my concerns and to help fix the issue. Will not hesitate to be a return customer or to recommend them to friends. Thanks :D
March 31, 2023
Unprompted review
Reply from Direct4x4
Thanks for that, lovely to hear. Sorry you had an issue with your item though. -CJ
Easy to install, but !
A very good product and easy to install.
I had one problem :
One of the channels that connect the awning to the brackets was dented in which meant the nuts would not slide down, I had to repair this before being able to fit it.
March 23, 2023
Reply from Direct4x4
Thanks for the feedback! Sorry to hear you had an issue with your item, please feel free to contact our support team if you still require assistance. :) -CJ
Friendly and helpful staff
Was umming and ahing over one of their swing out rear awnings and wall sets as my vehicle is taller than it’s designed for. Very helpful over the web chat and ended up stopping by the showroom to take a better look and figure out if I could make the awning work with a few modifications. Everyone I dealt with was really friendly and helpful.
March 22, 2023
Reply from Direct4x4
Great comments, thanks! Enjoy your new awning this summer! :) -CJ
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