DirectDoors.com Reviews 1,242

I would avoid this company and their products. The quality of the doors certainly do not match the price tag. The door came damaged, but this was not seen by builders in time and their returns policy in my opinion does not represent the consumer.
Would never recommend nor use their products going forward.

I would not touch these with a barge pole. Firstly I was told the doors were in stock but actually they were on back order for 8 weeks. Secondly they then sent the wrong doors. Once we received the correct doors, the colors didn't match and the only resolution offered was to buy the wood oil the manufacturer uses. After all the backwards and forwards they wont accept a return even though they are still fully packaged. I may as well have tipped £2.5k down the drain.

I would strongly AVOID!

Great company to deal with, has an excellent range of products priced to suit all pockets. Good website information that is easy to navigate, communication is excellent with flexible delivery to suit customer needs.
Plus, there is a host of helpful fitting and installation information on YouTube and downloadable pdf's
No need to look any further than Direct Doors!
Keep it up guys!

No problem with the order, a sales person contacted me to make sure that the handles I ordered were correct, as I'm having a sliding door fitted.
Door arrived on schedule, all good.

I think they are con artists disguised as a genuine company. The doors arrived and were the wrong size. I contacted them immediately to explain the mistake and they took a long time to respond. After chasing they asked for photos which I sent. Then after more chasing they said that the manufacturers would return them for 20%! Reluctantly I agreed as I had no choice. Then after a few more days they said the manufacturers couldn't take them. I would not deal with them again. They hide behind 'manufacturer' but you can never speak to the manufacturer and so you don't have anybody to complain to. The doors were never opened, never used. Unless you are sure to the mm of your door size don't order from this company because they will really rip you off if you try to return it. I didn't even want a refund, I wanted an exchange! AVOID, AVOID, AVOID

Pretty poor quality for the price. £1100 for a door. The frame is only a 3 piece and is cheap MDF. The paint all comes off when being trimmed. Doors themselves are ok quality. The pairmaker is absolute garbage and is cheap MDF. wanted to charge over a £100 for MDF footer as they don’t come with the door. Better using a local firm who fit, much better quality for better quality and a full service. Won’t use again.

UPDATE:

It gets worse. The handles/latches they sell don’t actually fit the doors and you can’t buy touch up paint. Despite them quoting a RAL number the paint doesn’t match. Absolute cheap rubbish (except they are expensive)

quick efficient service and good value

Customer service was great. Got my doors ordered very quickly. Will definitely use again

Ordered the Thrufold 3+0 doors. Quality product and excellent service

Trusted Customer Thursday, 26 May 2022 Coventry Oak Door Pair - Clear Glass
It was a very easy website to navigate around making it very quick and straightforward to order the doors we wanted. We were kept informed from ordering to the delivery date.
When they arrived, luckily my husband was here to help the driver carry the doors into the house, as I wouldn't have been able to lift them as they were incredibly heavy. My husband shouldn't have done it as he has a bad back, but apparently there was no room on the lorry for a trolley!
Now we have had the doors installed they look amazing and we have had many lovely compliments about them.

Great service, competitive price and terrific product.

Paid £102 for an internal door as size was smaller than standard door width and wanted good quality

As door was so expensive thought would be better quality as wanted a good solid door.

When delivered realised it was no better than bog standard doors you get from B & q
Then when my joiner came I was told it was too wide.
Contacted customer service about returning and was emailed to say cost for return would be £56 which I would have to pay up front before it was collected and there was no guarantee I would be refunded.
Absolute joke.

To make it worse my joiner said I could have got the correct door with correct size of 610mm width for £36 from Wickes which I have checked online and he is correct

They have standard answer to all complaints

But They never reply about their high prices

The customer support staff were incredibly helpful when I experienced a problem with making an online payment. They managed to find a flexible workaround and were supportive in getting the order processed and the delivery booked. The delivery driver was also very helpful and went the extra mile to bring the door into the garage for my elderly parents.

Really love this website, it has a door for every room.
We chose sliding hanging Oak doors for our bedroom en-suite, they look amazing and very different. Also a very narrow glass door for our bathroom. Our house is a little thatched cottage, so hard to find a company that can supply all sizes. Deliver was also very very good.

Brilliant service, brilliant product.
Overall good price for the product.
Will be using direct doors for future works.

There was a small problem with the delivered unit - this was resolved v promptly and efficiently - communication was straightforward and friendly. Very pleased with the door and will be ordering two more.

These french external hardwood door are very poor quality, they are very light in weight with a very thin veneer how they say they are hardwood is beyond me
I doubt i will get five years from them.
Very poor indeed.

Bought doors but Quality very poor and price high. Ended up going to local tradesmen for good quality doors.

The customer service I received from Rebecca was amazing. She arranged my deliveries, dealt with the courier firm and found replacement products as needed. Very efficient, friendly and followed up so I knew where things were. I really appreciated her help.
I would recommend direct doors.

Very pleased with a recent purchase of glazed wooden garage doors from DirectDoors.com, as they were very promptly delivered, and were very well made. Exactly as advertised!