Directtvs Reviews 278

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

The company take 40% of your delivery earnings. They promised plenty of work yet never delivered this, was waiting hours for jobs throughout the days. Asked me to work a Saturday, which I said no yes... See more

Rated 1 out of 5 stars

Appauling customer service faulty goods, no replacement goods, no refund. Having owned tv for one day stopped working, three weeks later still no tv no refund. My £1000+ sitting nicely in directtvs ba... See more

Rated 1 out of 5 stars

This company gave me the worst customer service that I have ever experienced. The diary of events went as follows: Monday 12/12/11 Ordered TV from the J28 showroom, paid by debit card Tue... See more

Rated 1 out of 5 stars

Delivery attempted at 6.30AM despite it being a business address. Told it would be redelivered. Then told the items were no longer in stock although I'd already paid and had an attempted delivery. Aft... See more

Company details

  1. TV store

Information provided by various external sources

Buy Cheap LCD TVs and Cheap Plasma TVs from Direct TVs, the UKs number one for televisions. TV brands include Sony LCD TVs, Samsung LCD TVs, Panasonic LCD TVs, Toshiba LCD TVs, LG LCD TVs and more. Cheap HD TVs, Widescreen TVs and TV Accessories. Call or buy online.


Contact info

1.1

Bad

TrustScore 1 out of 5

278 reviews

5-star
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Rated 5 out of 5 stars

Perfect from start to finish

My buying experience was a pleasure. Ordering was simple. Honest reviews from other customers convinced me that directtvs was the company to deal with. Price was much cheaper than anywhere else i found. Was kept informed of delivery schedule right from the start. Thank you

January 26, 2014
Unprompted review
Rated 5 out of 5 stars

Fast and reliable

They double checked my details for security and delivered the goods on the date that I requested. Great service.

January 21, 2014
Unprompted review
Rated 5 out of 5 stars

Efficient

Easy to order and very efficient delivery. When item is dispatched a text is sent to advise the approx time it is due to arrive

January 20, 2014
Unprompted review
Rated 3 out of 5 stars

fantastic prices and helpful staff

Bought from store to get 5 year warranty and was able to take home that day. Fantastic price, best we'd seen! Only negative was that the man serving us was a bit pushy, trying to push a HDMI cable and accidental damage insurance onto us even though we're already covered by home insurance and don't have a dvd player or anything else we would like to connect to the TV at present. Think they must be on commission! Finally check price online before going into store, online said TV was cheaper in store but price in store did not mirror this, we showed them what it said online and they reduced it no problem (also be aware that they charge 1.5% when using credit card!)

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

To be honest I was a bit unsure ordering from a company I did not know too much about when purchasing my new TV however, the service I received was outstanding. Great website, easy order process and tracking, good personal customer service call and check-back once I had received the item. Will definitely use again and highly recommend.

January 10, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

Plasma arrived damage, but with excellent customer service I had a full refund.

January 8, 2014
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Susan, thanks for your great review. I'm sorry your TV arrived damaged but I'm pleased we were able to sort everything out for you :)

Thanks,
Brittany
brittanyseel@directtvs.co.uk

Rated 5 out of 5 stars

EASY & NO HASSLE

First time I've ordered a TV on the internet from Direct TV's. It was easy and a no hassle experience. I arranged to collect from their Huddersfield Store. It was ready on time for collection very quickly and the Sale Girl was very helpful checking the TV with me before I left the store to make sure everything was OK. Will have no hesitation in ordering from Direct TV's if and when required in the future. Highly Recommended!!!

January 6, 2014
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Anthony! Thanks for your great review. We're so glad that you wouldn't hesitate to come back to us :) that's brilliant news.

Thanks again,
Brittany
brittanyseel@directtvs.co.uk

Rated 5 out of 5 stars

very fast service

it came very fast even it was ordered on bank holiday

January 6, 2014
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Peter, thanks for your review! Hope to see you again soon :)

Thanks,
Brittany
brittanyseel@directtvs.co.uk

Rated 5 out of 5 stars

Clear info on products, great delivery service and easy installation.

Our experience with purchasing our TV was so straight forward and easy. We browsed TVs in the size we wanted and knew we'd found exactly what we were after from the detailed description provided. We were able to choose our delivery date and when the TV arrived, it was so easy to set up. A great, low price, value for money service.

January 5, 2014
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Natalie, thanks for your review! I'm pleased to see that you had a pleasant experience with us and we certainly hope to see you back soon :)

Thanks,
Brittany Seel
brittanyseel@directtvs.co.uk

Rated 5 out of 5 stars

best prices and fast delivery

Bought my tv after searching the internet for days and couldnt beat their price im really happy with my tv and their service

January 4, 2014
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Denise, thanks so much for your excellent review! I'm so pleased you were able to find everything you were looking for :) hopefully, we'll see you again soon!

Thanks,
Brittany
brittanyseel@directtvs.co.uk

Rated 5 out of 5 stars

Again absolutely awesome service! 3rd time back! No expense spent!

I would definitely recommend!!! The service is A+, quick and a fraction of the price of the same products on the high street stores. This is the 3rd time ive been back and I will be back again. One very satisfied customer, HAPPY CHRISTMAS!

December 17, 2013
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Paul, thanks for your great review! We're so happy to welcome back returning customers! This truly means we've done our jobs properly :) Thanks, Brittany

Rated 5 out of 5 stars

Amazing!!

Ordered TV on the Sunday for next Saturday delivery. Received several emails throughout the week confirming the progress of my order. On the Friday before a text message received in the morning confirming delivery and in the evening another text confirming time slot. On the morning of delivery I received a phone call letting me know they were 10 minutes away.

TV was around £200 cheaper than other online shops too. Excellent service. I will definitely buy from you again.

Thank you

December 17, 2013
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Terry, thanks for leaving this great review. I'm so pleased your experience with us was a pleasant one :) Thanks again, Brittany

Rated 5 out of 5 stars

Perfectly presented product portfolio purchased present picked promptly.

When I was looking for a new TV for my stepson. I came across this site and within 10 minutes I had found the one I wanted and placed the order. It was quicker thandriving to the shops. Next day I received a call from one of the customer service representatives who confirmed my order and advised how the delivery would come to me. I received the TV in double quick time and in perfect condition. All in all i'd recommend this company to you without any hesitation. Don't tell the wife, but I'm going to order our new bedroom TV after the new year.

December 10, 2013
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Ian, what a great review. I'm so pleased you were happy with our service :) And don't worry about the new TV after the new year, it's our little secret :D Thanks, Brittany

Rated 5 out of 5 stars

Quick and Easy!

We got a great deal, even with the next day delivery charge it was still cheaper than anyone else! TV arrived 8.30am the next day as promised and customer services rang soon after to check on everything. Will be using again in the near future and would certainly recommend Direct TVs to friends and family. Fantastic!

November 11, 2013
Unprompted review
Rated 5 out of 5 stars

Great company great service

This was a very easy site to use great service

October 28, 2013
Unprompted review
Directtvs logo

Reply from Directtvs

Hi Agnes, thanks for leaving us this great review! We couldn't ask for anything better than 5 stars :) We're happy you thought our site was so easy to navigate because that's exactly what we wanted :) Thanks again! Brittany

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