Directtvs Reviews 278

The salesman provided helpful advice to both my wife and me - and the price was good, too!

We had been looking for a black glass TV stand for a while and when we saw the Gecko it looked perfect. Several retailers had it so we went on the Gecko website and found the full list.

DirectTVs had a very competitive price - a whole £90 cheaper than Amazon. Most user comments were positive about the Gecko although some complained that assembly was difficult. From the photos it was exactly what we wanted so we said "how hard can it be?" and bought it online.

DirectTVs' online response was excellent. We received a series of emails thanking us for the order, giving us the day it would be delivered and showing how we could track the order. It arrived on the right day - I was out of town on business and although the instructions recommended a two-person assembly my resourceful wife had it built, with Sky box and DVD player installed and reconnected by the time I was home.

The stand is perfect - EXACTLY what we wanted and looks superb in our modern lounge. Cannot fault DirectTVs' customer service and information. They asked if we would like to register on the website in case we wanted to use them again and we registered like a shot.

By the way, the Gecko came with one more additional nut/screw/washer/bolt than was actually required in every packet in case one went missing. All-in-all a great customer experience.

applied for credit for tv, declined... fair enough not their fault but they took £114 of me anyway!!! crooks!!

After several unsuccessful attempts to look at a TV in other retailers, we managed to do a side by side comparison of the models we were interested in at Direct TV's showroom. Great, hassle free service and having made a decision we bought there and then. In stock, so we took it home and the price was competitive. Excellent service so a big thanks to the showroom staff.

Order process was really easy and communication excellent. Delivery was very quick and on the specified date. Wouldn't hesitate to recommend Direct TV's

The staff were pleasant and helpful on the phone and in the store but were not very knowledgeable about Panasonic's 5 year guarantee - something which is very important when looking for a TV.

Even your unhappy survey doesn't work I typed out all my complaint then the 10 questions wouldn't load !!

Scott Callaghan 07789 072080

Very good shop, best service, very quick delivery!
Definitely will recommend to friends.
Thanks!

Great price great service ryan higginbotham in sales very help no sales patter no old chat just proper advice and knowledge product exactly as described delivered on time all good

We had researched the tv and DVD before visiting the store and found Directtvs to be the cheapest by far. In store we were given good honest advice and no attempt was made to try and up sell anything, which in today's market is very rare! We will no doubt be back whenever we need other electrical items.

I was very happy with the service and they did everything I should expect from a company. The tracking was accurate and the service friendly. Very good.

I had no problem from ordering to delivery . Great communication and it even arrived earlier than expected. ...just check to see if they have it in stock before handing over your cash...thats all.

Did what they said, very fast delivery

They take your money,make promises of stock coming in ,6 weeks later no stock and guess what your refund even takes days.
Asked do you need my card details for refund answer no, 2 days later e message please phone we need your card details.
On giving card details refund instant ! No.
Why can't give a electronic transfer instant everyone else does.
They trade on other people's money in my case almost £600 pound for almost 6 weeks.
Won't ever use again

Mrs L Wright

HI I WOULD LIKE TO THANK EVERYBODY FOR A SWIFT SALE AND DELIVERY. MY TV IS UP AND RUNNING GREAT.MANY THANKS KEN MILLER

I bought an item which was displayed as being in stock. It was only 2 days later when I tried checking the status of my order that I found my order was "Awaiting Stock". It was awaiting stock for a week before finally being posted.
I did get prompt answers from their customer service, but if I knew the item was out of stock I'd have ordered it from elsewhere rather than wait nearly 2 weeks for it.
The only other negative is that they use parcelforce to deliver items. I've had nothing but trouble from them, like today, where my item actually hasn't been delivered, so i'll have to go and pick it up from the depot.

This is my second purchase from Laptops Direct and all I can say, AGAIN is amazing service. I called and spoke to a member of staff as I was confused with which laptop to decide from, the help I received was fantastic. I had a few choices in mind ranging in price and the honesty from the sales staff told me to go for the mid range for what I wanted! The best prices, selection and customer service - I always recommend Laptops Direct to my family and friends. Well done again from a very happy customer AGAIN!

I truly believe that they had no intention of supplying the tv ordered. I ordered mine on Xmas eve, received emails confirming order straight away. Withing a few hours I had received another email, this one stating there was no stock at their suppliers and to hold on as their expert team would be in touch.

After waiting for a call on the Thursday, nothing. I Had to send an "emessage" to them before i got a call back... They tried to offer me an LG 620T for £709, when it was, at the time, in Currys for 650.

Something I did find interesting is that the guy stated that their suppliers were closed Xmas eve... erm, hold on a minute, how come I've got an email stating no stock at their suppliers then, the same day as accepting my order!?

Its now going to take 7 - 10 days to process the refund (thats a long time over the festive seaon)... So I believe they take peoples money knowing that were not able to supply anything, with the hope that people would just accept anything else they were on the phone afterwards. Terrible company, and terrible customer service, would never use again, am even considering a mention on their trading practices to Trading Standards

ITS A SHAME YOU HAVE TO GIVE THEM A STAR, SHOULD BE MINUS STARS

i placed a order with them after seeing on their website a good deal, it says it was in stock, paid everything up, comes about 2/3 days later still not noticed i had not received a confirmation email, money had gone out of my account, spoke with customer services about receiving no emails etc, hold my breath waiting for the refund, this company is complete pants, if want my advice, dont always go for the cheapest price, steer well away from directTVs, it will end in tears ps. i would have been waiting in all day today waiting for delivery as stated, if i would not have phoned them, they had said they had phoned me but not received any calls, as of 1340hrs not received a confirmation of cancellation given i phoned them at 0930 hours. i think kirklees trading stadards and CAB are going to be informed regarding this company

Bought a TV from here 3 weeks ago,
problem started with delivery I asked for 24 hours and they booked it as 48 hours, they did refund but hey!!
TV had a sound fault with in the first day so followed there web site and called LG, they heard the fault and gave me the call reference to speak with direct TV's which I did, they took the TV back and put it on test, after a week of no contact I started to chase this up ** by the way they had not contacted LG despite having all the details they only did this 2 weeks after the return and as luck would have it the call was recorded and they could hear the fault!!!. After 4 days of emails as I was on holiday they then agreed to a refund as they had no TV's in stock. Only 1 person took the time to Help!! Thanks (Brian) Honestly my experience is bad and may be a 1 off who knows... Buyer beware!!!!!! and if you do buy as they say 1 million happy customers can't be wrong or can they!!... I have now paid more for the same TV from your local high street retailer...Thanks Currys