Directtvs Reviews 278

I found directtvs to polite extremely helpful, I already knew which tv i wanted to buy before i searched the internet to compare price and i must say directtvs where 41% cheaper than anywhere else on the price of my Tv which is a 42 inch Panasonic Full HD 3D Plasma TV TX-P42UT50B. I arranged payment for the Tv late Friday afternoon and was given Monday as my expected delivery date. I received emails confirming my purchase and the further emails confirming my delivery details and then to my absolute surprise i had an email Saturday morning from the Yodel the carriers saying that my parcel was out for delivery today. I can not fault directtvs at any stage of the process they kept me informed at every stage even up until i had the goods in my possession I would highly recommend them to friends and family

Direct TV is in constant battles with the networks therefore you never know what channels are going to be there or not be there. We lost ABC for over a MONTH! Then getting it back for less than a week, we have now lost Comedy Central, MTV, NIck, Spike, and 25 other channels. If you enjoy watching your series -- DON'T DO DIRECTTV!! You will miss out on them at point or another. I PROMISE!!! We cannot wait until our contract is up. NEVER AGAIN will we make this mistake!

We went to this company and bought two TV's 50" and a 42" LG Plasma's
the service was shocking it literaly felt like I had to sepperate the TV from the unshaved 'sales man' with a debit card. I luckilly researched the TV's online before I went so I was ready to buy but it was shocking. The TV's were even £5 cheaper down the road at PC World but I opted for the nice local company with the shiny showroom. We Paid, one was in stock one wasn't and it was so so at this point.

******* THE MISTAKE FOLLOWED ********

My partner looked online at their sister/same/differently named company direct appliances and we opted for an Indesit Fridge freezer and a matching Indesit washing machine. All brand new and under £500 Bargain so we jumped in the car and headed back to the store with my crowbar/debit card hopeful they would help us.

We paid up £485 that day on the promise the Fridge Freezer would be there in 2 weeks. A long time but we did at this point accept and agree to the wait due to the price. Well Monday the 2nd arrives and we decide to pick up the fridge the very following Friday..... But wait the fridge has come and gone and been sold to someone else leaving us with a wait of a further 2 weeks!!! This is where the magic really happens! I demand a refund and the customer service was nothing short of a disgrace.

1. Refund me I requested.
2. OK I will ring you back in 10
3. After 30 mins, I rang them and the guy had gone on lunch
4. We eventually track someone else down to deal with the refund
5. All done and refunded sir, that will be 3 days back on the card
6. 3 Days later I ring up still no refund and I am told it now takes 10.
7. I now realise they even have separate 'press 3 to chase a refund' phone system so am not the only one.

I know i rant on but I just had to have my say on this company as is took me back the way they trade and I have been majorly disappointed by them, I don't complain often I just really would like people to think twice about using them. they don't have the items, they just retail for larger brands. they are a horrible middle man and the second you have a problem it's as if they glance at their balance sheet to see if they have your money before commenting.

TIP, PC WORLD IS GENERALLY CHEAPER, TESCOS HAD OUR TV's £15 LESS AND DELIVER FREE

I ordered a Samsung TV through finance which was cheaper here than it was anywhere else. I chose standard delivery (3-4 working days). I sent the finance contracts off and the very next day I received the TV and other accessories. Very pleased with the speedy service of this company! Keep it up!

Christopher,
Buckley.

Went out of my way today to visit this lots showroom. Was looking for a 37 or 40" TV for the bedroom. Half the display models in the showroom had no price on them and most of the descriptions were limited to the model number!

Saw a Sony that looked to fit the bill so asked the 'salesman' for a price to be told its not in stock? Told him what I wanted and he tried to sell me a 42" Panasonic which was too big so asked about the Sony again, same reply 'not in stock but the one next to it is and its £489'.

Was prepared to wait until a model is restocked but if they can't be arsed then neither can I. So I'll stick with Comet and Curry's where I can see what I'm buying before I discuss it with a sales assistant.

I ordered 2 Panasonic TVs from Direct TVs that were to be delivered to 2 separate locations. The staff were easy to deal with, knowledgeable and handled my order quickly and efficiently. Although I did not pay for next day delivery, both TVs were delivered the following day - given that one was delivered to Northern Ireland, this was simply remarkable. A faultless purchase and I would recommend this company to anyone.

Finally, a word of thanks to Yodel - easy to track exact location of delivery with clear, unambiguous messages.

I ordered my new Toshiba 40TL868B 40in 3D Full-HD 1080p from Directtvs on Friday night for Saturday Delivery. I ran into a few problems with the delivery company which was 'Yodel' as a confusion was occurred which caused me to travel 30 minutes out of town and back for no reason. Apart from that the television came in all the wraps and seals required and works perfectly fine.

Due to the delivery of the item and a few problems occurred through the day the company is great.

Problems ran into;
-TV signed for at 7am by someone
-Thought it was stolen or delivered to someone else house
-Was transferred between DirectTvs and Yodel all day
-Told by Yodel the it was signed by the manager as my local one was shutting down and moving to Goole and was told they was open.
-Got to Goole after putting £10 petrol in and it was shut.
-Half way back at about 5:30 I was rang up being told they were trying to deliver it but no one was in, even though my mother was in.
-Got back into town and visited my local Yodel and signed and took the television.

Therefore I paid £16 for delivery and an extra £10 to track the television down as no one knew exactly where it was.

They could of at least informed me when I rang yodel in the morning that the manager was the one who signed for it so confusion was risen.

Therefore this is the reason when I'm giving them a 4/5 instead of 5/5.

Get a better delivery company like, Citylinks or Parcelforce!

Great experience. i've ordered a TV, and only then read all the bad reviews about the company. i was very concirned then if everything goes smooth. However, I've got my TV delivered to Dublin in 3 days. everything is great!

We found Direct TVs by chance & pleased we did, very quick & easy to place the order, saved £130 & best of all they delivered when they said they would.
We were kept well informed of the order/delivery status & the delivery guys were very helpful & friendly.
TV is great, no problems. Direct TVs set it up for us with their pre-delivery inspection so all we had to do was plug in & go.
Will definitely use again.
Thank you.

Christine
Lincolnshire

This company gave me the worst customer service that I have ever experienced. The diary of events went as follows:

Monday 12/12/11 Ordered TV from the J28 showroom, paid by debit card
Tuesday 13/12/11 Money taken from my account (1 DAY)
Wednesday 14/1211 Collected TV from J28 Warehose
Thursday 15/12/11 Returned TV to J28 Warehouse - Sound faulty
Tuesday 20/12/11 Agreed refund as no direct replacement available
Friday 06/01/12 Money refunded to my account (22 DAYS from returning the faulty TV!!!!)
During this fiasco I rang the customer services team 8 times, on a 0871 number of course, at a cost of over £5, they never rang me.
Buyer Beware!!!!!

A huge thank you first of all to the great people within the business. My items were very competitively priced, the deliveries and the crews were first class, the text confirmation of delivery dates and times, brilliant and everything on time :)

I will be making more purchases in the very near future.

Thank you... Tom

I've used direct tv on a number of occasions, always collecting from the showroom, without a problem. Until now! Bought a Panasonic tv as a Christmas gift for my partner, unfortunately I bought the wrong colour (she wanted white) Returned the tv hoping to exchange but was told by sales that they were unable to source one, i therefore asked for a refund. I was told that there would be a 15% charge of the total price amounting to approx.£55 as I'd broken their golden rule of opening the box! I declined this generous offer. Yes folks removing a strip of sellotape when opening a Christmas present can seriously damage your wallet. Direct tv's customer services manager stated that because the box was opened, they can no longer sell the goods on as new (not that she had the courtesy to speak to me directly, one of her rather arrogant minions acted as go between) The fact that at point of purchase the salesman insisted on opening the box to check the contents, which by their logic rendered the tv a second hand item, seems to have escaped them. I would suggest that the anonymous customer service manager has her job title changed omitting the words customer,service and manager. She has managed at a stroke to alienate a customer, who has been running their own business for thirty years, based on quality and customer satisfaction, something I doubt very much direct tv's will achieve. Judging by the other complaints on this forum, it would appear that I've escaped lightly, at least I have something to show for my cash, even though it's not what i wanted. In summary Mr Direct tv you've managed, to lose all future revenue from ourselves, all for the lack of a bit of goodwill. Never again!

Excellent service would highly recommend very helpful A**** would definitely use again ......
Robert powell is an asset to the company
many thanks

Direct tv's is one of the best companies I have ordered from.
Friendly customer service. I received an email,text and a phone call from the lovely helpful delivery driver saying they would be half an hour and they kept to their word. I am happy with my purchase and will be ordering from them again shortly!!

Direct TVs have staff that does not want to do any work, or follow up on phone calls they say they will make and give misleading information. I.e. telling me 2 pairs of glasses come with a TV and not 1 pair like Samsung state. Also throwing in a free pair that they did not have in stock. Which from reading other reviews I would not have got a second pair in the box, or the third free pair.

This comes after having to make 3 visits, totalling 80 miles and on the third visit after having to find out for my self that the TV I want was in stock, not from them phoning me like they said they would, advised me that they close in 30 minutes so would not have time to sort finance out. They of course tried to put the finance through only after me asking if they wished me to purchase TV and stating that I had come all this way for the third time. However the Electricity bill I had did not have a mail shot number on. They were glad however as it was 5 minutes to close and would get home on time.

Safe to say I will not be purchasing from Direct TVs and from reading other reviews about 3D glasses and aftercare is the best thing.

Totally unacceptable service. I ordered the Philips PTA-02 3D conversion kit. They took my order by credit card immediately. 4 days later the goods had still not arrived (on a 3-4 day delivery). I contacted them today to be told that the item is now out of stock and they can't get any more and can only refund. Then they state that it will take 10 days to refund the card. All they seem to have done is use me to fund their business.

I have bought 3 tvs from them now. All arrived quickly , all great tvs and all the cheapest price i have found...

i ordered a TV and paid for next day, they called to say it would be delivered next day. i waited from 7am to 7pm and no TV. i even called them at 16.30 to get an ETA and no one could tel me anything. after numerous calls and emails and getting past from pillar to post, my TV arrived a day late in a broken box which was very dirty.
i called to get my delivery cost back and the refused, no apology for poor service and they dont give a damn. No good will gesture or even a call.
i asked to be put through to a director and was refused, they are obstructive and obviously inundated with complaints so they are a faceless business taking the public for fools.

Never buy from Direct TV's as it will take years off your life with stress.

After it stated on their website that they had stock of a particular Samsung LED TV I phoned to confirm and was told that it was correct and that they had stock.

I placed the order only to receive an email telling me that they had received my order but that they had no stock of that product and that they could not tell me when stock would again be available. I phoned top query this and was again told that they did not know and could not tell me when stock woudld be available. When I pointed out to them that they had taken my money but had not provided me with goods I was told there was nothing they could do and that Samsung would not give them a delivery date. So they were happy to take my money but could not tell me when I would receive my goods. In the end I cancelled the order and went took my business to a more caring and customer oriented company (who were alo cheaper!!)
I would certainly not trust them again and would not recommend them to anyone.

Thanks to parcelforce my TV didn't arrive on the day I requested, DirectTVs were straight onto this to find out why and refunded £10 of the delivery charge for my inconvenience A* for service on that point.

My TV arrived the next day, unfortunatly there was no power cord or remote batteries in the box with the TV, DirectTVs wasted no time in sending these items to me, they arrived 2 days later.
throughout the whole transaction I recieved great communication.

To say the least I'm very happy with the service DirectTVs deliver and the value they place on their customer, not to mention the fantastic value for money on great products.