Directtvs Reviews 278

I had a TV which wasn't working, was still under warranty and couldn't find my receipt.

I telephoned Directtvs where I had bought the product and spoke to a super chap. Not only did he help directly with my query (which was to find an invoice) he went on to explain how I should handle my calls to Sony and what I should expect from them as a customer. He was well informed, practical, efficient and kind. Customer service in the UK is generally very poor, so my delight in finding such a helpful man has led me to post this review.

I had a complete nightmare with this company. Firstly selling me a tv pre delivery inspection that is supposed to check for banding and clouding, on three seperate tvs recieved from there there was both banding and clouding present, im sure the tvs were never actually checked. This service is misleading, they should tell you when you purchase this that tvs wil still have banding and clouding even after the checking process.
They also mislead me, I wont use lie as thats a strong word but mislead me in a number of ways, they said they would swap the tv for another brand, we went to the showroom as they told us another was reserved and waiting but when we got there they said there was no tv reserved and refused to swap the tv. A wasted trip that made me very angry.
They also refused to swap the last tv as they said it was in the manufacturers tolerance levels, even though it was similar to the other two I returned. I also took photos which clearly showed the problem.However I contacted the manufacturer who sent engineers and they could see the problem straight away and swapped the tv. They said it was not normal and should not be like that.
Who performs these checks at direct tvs il never know, but they shouldnt be in a job.
Lastly I wasted so much money on phone calls as the company said they would ring me back but never did so I had to ring them.
If you buy from this company and I would strongly reccommend you think twice, then dont pay for the useless pre delviery inspection and dont expect any decent customer service.
Will never buy from them again, pay a bit more and use a company that respects its customers and does not mislead them. In my opinion the worst company I have ever bought from.

I bought a 42" Mirai TV online from directtvs about 1-2 years ago. I chose the option to collect as I live a few junctions away from a local collection showroom.

I got the email to say the item was in stock and ready to collect. I called them just to make sure it was there. I drove there (50 mile round trip). The guys in the showroom had a look for it but there was no TV there. After phoning there office they confirmed no TV had been delivered.

So, they appologised and arranged for it to be delivered a week later to the showroom. A week later I called twice to confirm the item was there on the date they said. Just to make sure I didn't waste my journey and again they said the item is ready to collect. I got a Taxi there and surprise surprise. No TV. They called there office and again, confirmed it hasn't been delivered.

After kicking up a fuss they said they'd deliver it to my home free of charge. So I took that option.

I received the TV as promised and the TV is great to be honest but why the poor service? I wrote a letter to complain and got a reply saying they would look into it and nothing more.

Great product, great price. Lack of comminication between their departments and abysmal service.

Jason

Looking to buy the new samsung 64 inch plasma, direct tvs have it on "sale" at £2899 plus shipping stating that it is £289 OFF of their normal selling price, which by law they would have to have sold stock at this price in the prior 28 days. This seems a bit hard as this TV is not yet available for sale anywhere in europe, it is part of samsungs 2011 line up and the very very first sets will not ship to the UK before april 2011, not only that, when it does Samsungs recommended retail price for the PS64D8000FUXXU or PS64D8000 as only £2399.99, already one or two retailers are inflating this with a pre order price of £2999 but directTV's goes one step further by actually breaking consumer laws advertising sales and savings that are clearly 100% false.

Consumer power is the only way to stop companies like this ripping off the public time and time again. the only way to stop them is to stop shopping with them.

referencing the comment below, and why they are not ordering any more stock of the samsung 3d glasses - thats because they sold you a discontinued model TV, samsung 3d TV's from 2011 will be using bluetooth glasses not IR ones. they will no longer be producing IR 3D glasses so i would give up trying to get them from DirectTV anymore and get hold of a pair from somewhere else while you still can.

I placed an order with this company over the telephone on 30/12/2010., to the value of £2085.77. Within the same conversation, but immediately prior to the order being placed I asked the sales individual for their companies best price for specific products which I had received quotes on from other electrical companies ( the price was quoted as one total figure and no individual item prices were quoted). As this companies price, overall, was the most competitive, I decided to confirm and go ahead with the order. Within this conversation, I asked on numerous occasions for clarification of the full order and the sales individual repeatedly provided the order description but with anomalies? Eventually, when the specific number of items had been confirmed correctly, I then continued and asked for clarification of the items and that the glasses were re-chargeable (of which I had been quoted within the package costs from elsewhere), I received a confirming “yes” from the member of staff. Happy with this I proceeded with the transaction, but asked for a confirmation e-mail to be forwarded to my e-mail address before receipt of goods.

Over a week passed and I had received no contact? On the 12th January I phoned the company to establish due dates for delivery and to query the e-mail non-receipt, I was astonished to be advised that the reason for the missing e-mail was due to “talktalk” being mis-spelt? And that the failed delivery had not been detected by any of their staff? Paul Garrett re-assured me that another e-mail would be sent correctly. I also asked for clarification of the order over the telephone, as my confidence in their staff competence was at this point being questioned in my mind. It was within this verbal confirmation, that it became clear that the glasses were not detailed as re-chargeable on the order? I left this query with their customer service team to investigate and to date this is still not resolved? I have contacted their customer service team on 14 different days to date, since 12th January and spoke to numerous individuals. I have sent emails, escalated the matter to managers and managers, managers without any resolution. The initial sales call was listened to, but conveniently, only half the call was recorded and the part of the conversation in which “rechargeable glasses” were confirmed, is missing?

The level of customer service I have received from this company has been diabolical, virtually none of my calls were returned, even when requested from supposed managers such as Nicola Smith and Jane Marshall? Basically, I agreed to purchase certain items for a certain price and to date these have not been received. Under the sale of goods act 1979, this is classed as a breach of contract, as they have failed to deliver and provide specific described goods, which I paid for on 30/12/10.

Also, on receipt of the goods on Saturday 15th January it became clear that there was a package missing from the delivery, as advised by the courier and so noted on their paperwork at the time of delivery. The missing item was the children’s 3-D glasses. I called this company and spoke to Jonathan Fernley at 3.20pm on the same day and asked for this to be looked into. Once again, this matter went unresolved, even though I repeatedly called your customer service team every couple of days, in an effort to resolve the problem. Only on the 1st February did I start to see some sort of investigation take place and the company’s initial findings were that I had in actual fact received and signed for the missing glasses??? Totally shocked by the insinuation I proceeded to submit photographic evidence to prove that the packaging which I received the goods in, could not have physically fit anything else in. Direct tv's accepted this and upon further investigation, they advised me that the glasses were missing and they are unable to source any further glasses for me, nor plan to get any back in stock. Their only offer to resolve this situation was to refund me the price of which I paid? I never agreed to specific item prices, within the sales call I agreed to a total price for the whole order and the price was discounted in relation to the amount of money which I was spending. In order for me to now purchase these glasses from elsewhere, I will not receive any discount as I have already purchased the main expensive item from this company. Once again, this company’s actions have breached the agreed contract under the sales of goods act 1979 and in particular “loss of bargain”.

Also, why the “UK’s largest online TV specialist company” won’t be looking to stock a compatible product to the recently launched 3-D range of Samsung TV’s of the future, is puzzling and hard to believe, especially as Samsung still stock and sell the children’s re-chargeable glasses?

To date I feel as though I have been mis-sold this package, as I have not received what I ordered and the whole ordeal has been a scam. I handed over my money, but didn’t receive what I ordered and I’m now unable to source these items elsewhere at a discounted rate?

I am now awaiting a reply from this company as I have sent 2 written letters complaining, before I pass the details to trading standards and proceed with court action!

We were told that we'd get two pairs of 3D glasses. only one pair arrived so they said they were out of stock. Called a month later and they said they'd sent them with the TV and that they'd been signed for so they couldn't send another pair out.

Staff were extremely rude and abrubt. Looks like this one is going to have to go to a court case as I've escalated it through what seems like the whole company.

Minus 5 stars (1 star because that is the minimum rating).

If you need to return a product within the 7 day window the Distance Selling Regulations affords you, expect them to hard ball you like they did to me.

They will do *everything* to stall you and then say you have missed the 7 days return window. When you stand you ground and eventually return the product they will hit you with a hefty charge.

All of this is illegal and infringes upon your statutory rights.

Avoid this company - pay a bit more from a reputable company who respects their customers legal statutory rights.

Ignore the glowing reviews on here - they are all fictitious and posted by DirectTVs themselves.

If you have any problems with them infringing on your statutory rights, get a full refund from your credit card company. Failing that, issue a small claims judgement at your local County Court.

The one star rating is purely because there's no option for no star at all! Yes, they have one of the lowest prices on the net, but their customer service is beyond belief. Bought an HDMI TV with none of the HDMI ports working (we have checked repeatedly - all our equipment and HD cables worked with the other TV), so we returned it after Sony technical helpline gave up on finding the fault and since the TV was still brand new. The TV was sent back at the beginning of January. DirectTvs then took 2 weeks and a LOT of chasing to test the TV, then claimed that they 'have tested everything and it works' and so they will be charging me an additional £75 to send the tv back to us, which includes a fee for the testing. I asked what would they do if the TV gets back to me and it's still faulty, and they just refused point blank to take responsibility and deal with it, saying that I would have to deal with Sony directly since it's past their 7 day exchange policy. I asked them to please test it again just to confirm, as it's such a big hassle trying to sort it out again if it gets to that. They said they would test it with another blu-ray player and get back to me. Next thing I knew, I received an email saying that the TV is going to be sent back to me the next day - no consulting me, no checking that someone's going to be in to receive it, nothing. So I contacted them again, and they basically maintained that they have checked again and they're returning the tv to me. Having no option but to take their word for it, I arranged for it to be sent on Tuesday 1st February.

What an experience - I thought arranging for a delivery would be the easy part, but apparently even this is too complex for their customer services team. Like a lot of people, I work full time so I had to make arrangements with my employer to get the day off to wait for the delivery. I waited the whole day, and nothing. I rang them just at 4 pm on Tuesday only to have them tell me there's been a 'mix-up' and the TV is still at their warehouse but it will definitely be sent for the next day. I had to rearrange my schedule to be at home for the next day with my manager, only for them to ring back at 9 PM saying they're really sorry but they can't deliver on Wednesday because the Parcel Force van that was supposed to pick it up got into an accident (yeah, right!). Long story short, I rearranged it for today (Friday) but guess what - they still haven't learnt how to arrange for a delivery yet! I was told yet again this morning that Parcelforce had just picked up the TV today so it won't be getting to me anytime soon. This time, the customer service rep was blaming Parcelforce...something about the barcode not working. When I pointed out that they should have arranged for PF to pick up the TV yesterday or even before, they fell back to 'There's a mix-up and we're really sorry but there's nothing we can do. We're waiting to hear from a manager in PF to tell us when they can deliver to you so as not to mess you about' - a bit too late for that! So now I'm out of £600, I have a faulty TV (with their difficulty in arranging a simple delivery, I very much doubt that they have the capability of testing a tv!) that's gone missing, and I'm running out of annual leave - all thanks to Direct TV and their OUTSTANDINGLY, ABYSMALLY DISMAL customer services team. I will be making a formal complaint and taking this further with the Trading Standards. Think twice before using this website.

Sent me Tv that doesnt work, despite 1 year garuntee refused to refund money, taken 2 months to get to a point where they will even send me a replacement!

The sutomer service is awful, they wait untill 5 to answer emails so that somebody else is left dealing with a very unhappy customer email in the morning.

They are gutless, faceless poor excuse for a business and something should be done

I will write on every review site dragging their name through the mud.

Sharron at direct TV's take note, dealing with direct TVs has been one of the most dissapointing and enfuriating moments in my life. I wil be contacting watch dog and consumers direct to see what can be done

After ordering a tv on Thursday with Saturday delivery I phoned up on Saturday to enquire about delivery of my item only to find that there were warehouse stock issues and I would not be receiving my order on Saturday despite paying an extra £25 or so for Saturday delivery. The best they could come up with was wait until Monday for a revised delivery date. They must have known they had stock issues on Friday, how hard would it be to give a courtesy call to advise customers that their order will not be fulfilled instead of making them sit in waiting for an order which will never materialise. They also debit your card at time of purchase, not dispatch, so you will have to wait for your money to be credited back to your account when your order does not arrive on time. Shambolic and incredibly amateur. I would not advise anyine to use this company.

after ordering a tv from them was promised a saturday delivery waited in all day after having to lose a days pay from work as i had to have the day off and nothing turned up even after having an email and text saying it was out for delivery. Called customer services at 4.45pm was kept on hold for 15 minutes and when 5pm came the line went dead. I'm not impressed and will be taking this matter further

The worst service I have ever received. 2 Days late on delivery, smashed up, phoned to complain, refused to do anything about getting me a new tv out until they had spoken to the couriers. Said they couldnt do a Saturday del which is rubbish because the couriers said they would. Refused to refund the next del charge I had paid for. I am going to contact consumer direct to see what they recommend next course of action is because DirectTvs have given me no answers whatsoever.

Appauling customer service faulty goods, no replacement goods, no refund. Having owned tv for one day stopped working, three weeks later still no tv no refund. My £1000+ sitting nicely in directtvs bank account. The whole issue has been dealt with by Tv Section Manager !!!!! Now thats customer satisfaction.

Thank u for the wonderful service i recieved from ur company....the TV arrived as arranged the next day....and so far i am very pleased with everythin!!!!....I would, and indeed have, recommended u to friends and family!!

Thanks again!!

Mrs. P. Boddice x

As I have warned the company in writing previous to this I am now going to spend my two weeks holiday finding every review site for this company before they resolve my problem.

Purchased a Samsung LED TV on 29th of June and was supposed to receive a "free" blu ray player with the order. A month later I am still to receive the player even though I paid 25 pounds for the express delivery. I also wasn't told at the time that this item would be out of stock. If I had known this before had I would have chosen to go with a different company and bought the player from a different company.

If you expect to reveive your order - use a different company.

Hopefully at least one person will take my advice

Good product at a very reasonable price, and being able to collect it direct from the depot was good. Free 5 year guarantee was a bonus. However felt the salesman was trying too hard to sell me a better spec'd unit which I did not think was worth the extra £180

Best price available for the tele I wanted,delivered exactly when they said it would be. Easy site to find your way around with great offers on a lot of things.

I bought a Panasonic 37 inch tv from these 18 months ago. 2 days out of the box & it stopped working. I contacted them & was told to get on to Panasonic. Long story short I had to get on to Trading standards & Panasonic to get Directtvs to replace my set with a new one. Now this took them several attempts to collect my non working tv because they kept giving Parcelforce the wrong address. Over 2 months to get my tv replaced & to get Directtvs to admit that it was their problem to begin with, after trying to fob me off in the first place. Absolutley shocking customer service. I would not recommend this company if something goes wrong with your new tv. Saving a few quid has never been so painful.

Had my doubts about buying a Plasma 42 inch TV on the Web but everything went smoothly from ordering to speedy delivery (even to the Republic of Ireland). Would most certainly by from Direct TV's again. Only slight reservation - courier had box flat in van which I understand is not recommended but my Panasonic TV worked perfectly once set up. Pat Barry

The ordering was straightforward and delivery to Ireland was quick, TV was well packed and arrived in good condition