Discount Mobility Reviews 

119
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Rachel was really great helping me sort out a powerchair for my dad. her communication was great, she kept me updated at every stage. She expedited the delivery as we needed the chair in a hurry.

Rated 5 out of 5 stars

No reservations. Both excellent design and quality and just what I needed. Delivery received three day from order and would recommend the company for product and service. The Tri-Walker is sligh... See more

Rated 5 out of 5 stars

We had researched various mobility scooters for my husband & the Rascal Veo Sport fitted the bill for us. Discount mobility were far less expensive than anyone else so we took a chance & ordered. The... See more

Rated 5 out of 5 stars

Straight forward product advice and easy ordering. Telephone call to arrange a delivery which was completed within 2 days of ordering. Delivered, assembled, assist with dismantling and moving (not rem... See more

Company details

  1. Mobility Equipment Supplier

About Discount Mobility

Written by the company

Discount Mobility offers a variety of Discounted Mobility products and solutions to help people be active and mobile and in many cases, much more independent. All Our Mobility Products are Brand New With Big Discounts From The Normal High Street RRP. View: *Mobility Scooters *Electric Wheelchairs If you cannot Find the Mobility Product On Our Mobility Website, Drop us an email at info@discount-mobility.co.uk And We Will Source the Mobility Product and Offer You The Lowest Online Prices

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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4.6

All reviews

(119)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great company

Prompt and friendly service

December 18, 2018
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Thank You for your 5 Star Review. The Discount Mobility Team would like to thank you for purchasing your "Travelux Transportable Quest Powerchair" from Discount Mobility.

Rated 2 out of 5 stars

Not worked properly since we had it

Not worked properly since we had it
.tried to get them out to repair to find out there an £80 call out charge..alot of money for a pensioner..

December 18, 2018
Unprompted review
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Reply from Discount Mobility

Dear Mrs Manley.

We are extremely sorry to hear that you have encountered a problem with your new mobility scooter.

I do understand that you have spoken to our after sales team and reported a problem with your Mobility Scooter.
During the conversation they did mention that due to your location not being far away from us, Discount Mobility would be prepared to reduce the Engineer call out fee by 50% to £40.00

Alternatively if you made arrangements to visit our workshop in Warrington or Preston, Lancashire with your mobility scooter one of our Engineers would take a look at the issue for free.

Both offer are still open until the new year, and all you will need to do is arrange a appointment with Discount Mobility on 01245 905144

Kind Regards.

Jon
www.discount-mobility.co.uk

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient, ordered chair on the Friday and it was delivered and installed on the Monday.

December 18, 2018
Unprompted review
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Reply from Discount Mobility

Thank You for your 5 Star Review. The Discount Mobility Team would like to thank you for purchasing your "One Rehab Kingsley Dual Motor Riser Recliner Chair" from Discount Mobility.

Rated 5 out of 5 stars

Very good communication

Very good communication, and after service

December 18, 2018
Unprompted review
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Reply from Discount Mobility

Thank You for your kind 5 Star review against your Jazzy Select https://www.discount-mobility.co.uk/p533020/jazzy-select-electric-wheelchair-from-pride.html from all the team at Discount Mobility..

Rated 5 out of 5 stars

I purchased my moblity scooter from…

I purchased my moblity scooter from Discount Moblity and I have to say how pleased I am with it. A very nice team to deal with.

July 16, 2018
Unprompted review
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Reply from Discount Mobility

Dear Kathleen.

Thank You for the kind feedback from the Discount Mobility Team.

Rated 4 out of 5 stars

A happy customer :-).

The experience of acquiring my new scooter went very smoothly. Raising the finance was straightforward with the highlight of the transaction being the delivery of my scooter by Andrew. I chose to have the scooter assembled, up and running which I would recommend for those with impaired mobility. Andrew was extremely approachable on all matters concerning the scooter and showed good awareness to disability issues. A very good purchasing experience.

June 7, 2018
Unprompted review
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Reply from Discount Mobility

Dear John.

Thank You for your kind review against your purchase of a Pride Colt Deluxe Mobility Scooter.
Please do not hesitate in contacting us if you ever require any further mobility products.

Kind Regards

Jon

Rated 5 out of 5 stars

Cheapest online price for Rascal VEO…

Cheapest online price for Rascal VEO Sport portable mobility scooter. Excellent service from Discount Mobility. Swift delivery.

June 5, 2018
Unprompted review
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Reply from Discount Mobility

Dear Tim.

Thank You for selecting Discount Mobility for your Rascal Veo Sports Scooter Purchase.
http://www.discount-mobility.co.uk/p544139/rascal-veo-sport.html

Kind Regards.

Jon

Discount Mobility

Rated 5 out of 5 stars

First Class Product And An Excellent Job.

I would just like to thank you for an excellent product and your outstanding service.
We decided to order a riser chair to help my elderly Dad get into and out of the chair more easily. The website was very easy to use and the chair turned up a few days later with a very pleasant man to install it. The man could not have been more helpful and even gave my Dad a 15 minute chat about how to get the best out of the chair.
The chair has made my Dad's life a lot easier and he refers to it as his "first-class cabin".
So thanks again for making everything so straightforward.
Yours,
Rob Mason

January 21, 2018
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Dear Robert

We would like to thank you for placing your order for a Riser Recliner Chair with Discount Mobility and the kind words in your review.

Kind Regards

Christopher

Discount Mobility Customer Service
www.discount-mobility.co.uk

Rated 5 out of 5 stars

sorry i got you mixed up with someone else

i am sorry about what i said i cannot think very well of late i got confused with another company which is rubbish who i had my scooter from

September 18, 2017
Unprompted review
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Reply from Discount Mobility

Dear Mr Ratcliffe.

Thank You for your kind words and review. Please contact us If you ever need any help or advice on the scooter you purchased from another company.

Kind Regards.

Jon.

Discount Mobility

Rated 3 out of 5 stars

This chair was purchased for my elderly …

This chair was purchased for my elderly mum. The chair is comfortable and my mum loves it. The problem was with the courier they use for delivery, it was sent with one man who couldn't safely get it into house. He took it away again and said it would be rescheduled for a two man delivery. This did not happen and after being asked for a review, I had to tell the chair company I had not yet received the item. The company got back to tell me their courier TNT does not do two man deliveries in my area. The company then offered to deliver it themselves, but of course it cost more money. It wasn't a great amount and they only charged half their usual rate, but it did push up the cost overall to my mum. My advice is to have clarification on whether you live in a two man delivery area before purchasing any items as it could cost you more than you thought.

September 14, 2017
Unprompted review
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Reply from Discount Mobility

Thank you for leaving a review for your recent purchase.
We are very sorry that you experienced problems with your choice of delivery.
Looking at your order we noticed that you selected the Standard Free Delivery option during your checkout. On this delivery option we do clearly stipulate the following details.

“Please Note: Some Mobility Products Can Be Heavy To Lift, And The Free Standard Delivery Service Will Be By Courier Service To Your Doorstep Only. It Will Be Your Own Responsibility To Move The Mobility Product Into Your Own Home Or Place Of Storage. Please Ensure That You Have Made Arrangements for Your Delivery Option.
Alternatively Select Engineered Delivery During Checkout, And a Discount Mobility Engineer Will Deliver and Install Your Mobility Product In Your Home For You”

However on your contact you made with us we did reduce this direct engineered delivery cost to half price.

We do apologise if the experience you received has upset you in any way and as a valued customer, we look forward to see you return at a later date.

Kind Regards

Chris
www.discount-mobility.co.uk

Rated 5 out of 5 stars

Over all great service

Easy to order, delivery was easy and when promised only down side is when you place the order there is no delivery date, they call you to organise this later and are great over the phone.

September 14, 2017
Unprompted review
Rated 1 out of 5 stars

Dreadful initial customer care

I had a very difficult conversation with someone when I called, who refused to give me their name or the Customer Services Managers name so I could write to them.
I was ultimately given the general customer contact email, to which I wrote a very clear letter of complaint on the 24th August and as yet have still not received a reply, not even an acknowledgement, and it now being the 14th September.
My original phone call was about delivery, the information on the website said 5 days for an engineer delivery, which the person on the phone disputed. I ultimately found conflicting information on the website, and drew this to your attention within the formal complaint email, but sadly you have chosen to ignore it.

September 14, 2017
Unprompted review
Discount Mobility logo

Reply from Discount Mobility

Dear Mrs Horn.

We are sorry to read about your disappointment in the service you received from Discount Mobility, and will look into the reason why you did not receive a reply back to your email.

We will take your feedback communications on board to help improve our delivery and service moving forward.

Kind Regards

Christopher

Discount Mobility Customer Service

www.discount-mobility.co.uk

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