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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting they are well-built and fit brilliantly. Many people highlight the excellent service and the helpful, friendly staff who go above and beyond to assist with orders and inquiries, making the overall experience pleasant and efficient. However, some customers also noted issues with order fulfillment and delivery times, with some experiencing significant delays or receiving incorrect items. A few other people also felt that certain products did not match descriptions, were poorly manufactured, or arrived damaged, leading to dissatisfaction and additional effort to resolve the problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers praise the amazing products,... See more

Order

Consumers find order experiences to be ambiguous. Many customers report quick and easy ordering processes,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with some... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the 5-star service, highlighting... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think diversion are good at the off the shelf stuff. Anything custom (in my experience a steering wheel) should come with a little bit more information. The product itself seems well built and t... See more

Rated 5 out of 5 stars

I travelled across from Manchester after getting my appointment booked to fit my new custom wheel supplied from Diversion themselves. From start to finish the experience and level of customer service... See more

Rated 5 out of 5 stars

After waiting a little too long for wind deflectors for my son's POLO, they arrived very well packaged, but still when i finally got to fit them and unpackaged, they were cracked in half. After only o... See more

Rated 5 out of 5 stars

Bought an Audi TT grill through Diversion Automotive and had them fit it too. Really friendly team, sorted everything out with no hassle and the end result looks spot on. Couldn’t be happier – would 1... See more


Company details

  1. Auto Body Parts Supplier

Information provided by various external sources

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Diversion provided me with the best…

Diversion provided me with the best customer service i have ever had - delivery timing was spot on with no hassle and a very welcoming team i can highly recommend, they are full of info and also helped me with parts fitting ⭐️⭐️⭐️⭐️⭐️

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Recently purchased some zaero side…

Recently purchased some zaero side skirts for the golf, Would definitely recommend diversion. staff were useful replied to emails very quickly they kept me updated with my order. definitely worth checking out as they have a huge range of stuff for multiple makes and models. All I would say is for people to be mindful that some things might not be in stock as their isn’t a wear house big enough for them to stock everything they sell.

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a carbon fibre steering wheel…

Ordered a carbon fibre steering wheel and a suntrip fitted by diversion, well worth the money all the staff are lovely and happy to help. Would recommend any car enthusiasts to check these guys out as there the best in the buisness!

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE EXPERIENCE!

TERRIBLE EXPERIENCE!! I am extremely annoyed and frustrated with the experience I have had ordering from your company! I have placed an order for a key ring on the 23rd of February, It is now the 29th of March and has been over a month waiting for this item. It is utterly unacceptable that it should take over a month to receive an item as small and simple as a key ring, I assure you I will not be ordering from your website again and if I do not receive the item in the next coming days I will be requesting a refund from my bank as I haven’t received anything. If I could give less than 1 star I would!!

February 23, 2024
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Linda,

I hope you are enjoying your weekend.

We recently issued a new product for you due to this not being delivered. We can only apologise and have done our best to get that resolved for you.

Please see your tracking details for this attached:
https://www.evri.com/track/parcel/H01M8A0040578027/details

You can also find these details on the tracking information that was sent to your email address on file.

I apologise that you didn’t receive your package, and of course if there’s anything we can do to help you can reach out to us on info@diversionstores.com and we’d be most pleased to assist.

Wishing you the best.

Kind Regards,
Diversion Team

Rated 5 out of 5 stars

Perfect service

Products I ordered were spot on come very quickly with high quality packaging will definitely be ordering again.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Went above and beyond when fitting my car parts when a bulb randomly broke in the process. They went out of their way to fix it for me before collection. Very friendly team and would definitely recommend :)

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

First time meeting these guys in person at their unit. They are awesome! Normally order on their website and get it shipped to me. Both Andrew & Conner were amazing! Friendly knowledgable guys. 10/10 would definitely recommend

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Top Quality Product & First Class Service

I have a Z4 M40i and I bought a wind deflector for it that I thought didn’t fit, but after speaking to Mia and receiving a video on fitting I am now exceptionally happy with it. The wind deflector looks amazing and the help and service I received was First Class. Now I want the all round splitters if I can find someone to fit them.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

great service

ordered a replacement wing mirror casing for my mercedes and they had the exact same one that i needed. it arrived so quickly and fit like a glove - very impressed. they were also very quick at responding to my emails.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Faultless Service

Bought a carbon bonnet, wing mirrors, splitter and indicators from diversion. Came down to have them fitted and cannot fault the team or the products. They were very knowledgeable and professional. Will be ordering from them again.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Quick delivery and great prices

Quick delivery and great prices

Ordered a scorpion cat back and it was delivered in a couple days well packaged and on time.

There’s a few other items I have my eye on, I’ll be buying again soon!

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered display button covers for golf…

Ordered display button covers for golf r, the picture advertised shows writing printed on the stickers in white, I received item with cut outs so electric displays can be visible. This does not line up and I have spent all week asking for a solution / refund and they have now stopped responding.
ONLY PAY THIS COMPANY VIA PAYPAL. AT LEAST YOU WILL HAVE SOME RECOURSE.
The companies response below is a total lie. Just goes to show the integrity of this company over £14.88p
I have all emails without reply.
This is also the first time they are saying I purchased an incompatible product. Dont know how that is possible when their web site asks what car you have what year and then displays the compatible results.

October 27, 2023
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Mohammad,

It would appear you have purchased a sticker, which is not compatible with your vehicle if this doesn't fit properly. Unfortunately, as we did not install the part, you did, we did not have the opportunity to check compatibility for you.

We accept returns on items that are not compatible. However, you have chosen to install the item before lining this up against the relevant area to check. Therefore we cannot accept a return for refund as this goes against our returns policy as the item is used.

We have responded to every one of the several emails you have sent to our customer service team, and not once have you been ignored.

Kind Regards,
Diversion Team

Rated 5 out of 5 stars

Good place to buy from

Good place to buy from. Put my first order a not long ago, which arrived yesterday came well packed an protect an both items in great condition. Just put another in for some more things. Trustworthy company as parents have ordered from here before too and its been the same good experience definitely my go to place.

August 26, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company I ordered a…

Do not use this company I ordered a pair of paddle extensions which clearly from the pictures you can see, do not fit ,the glue wouldn’t hold, and every time you change gear, the paddle came loose so not fit for purpose I returned them and had to pay £7 in postage for them to only give me a partial refund saying they had checked them and there was nothing up with them , even though they were clearly not fit for purpose, secondly, I ordered the crystal stop start button which came in Chinese packaging so was sent direct from China, not from themselves this also was too big and didn’t fit and I was only given a partial refund. this company is not trustworthy. I’m sends good’s direct from AliExpress only costing a few pounds ,you have been warned, use them at your risk .

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality, excellent customer service

Ordered for the first time and had issues with LED bulbs and their fitment... Customer service was excellent, even rang me on my mobile. Product quality is superb, I would highly recommend Diversion Automotive.

July 24, 2023
Unprompted review

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