I think diversion are good at the off the shelf stuff. Anything custom (in my experience a steering wheel) should come with a little bit more information. The product itself seems well built and t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a spoiler for my VW Golf along with some carbon fibre wing mirror covers and had these fitted. The staff were extremely helpful. I would highly recommend.
Friendly staff who were very helpful, easy to navigate website with great quality products my next order has already been placed.
Company replied
Bought a carbon fiber bonnet for my Polo GTI and had it fitted too. Was really pleased with the service offered and the owners were friendly and made us feel welcome. Have ordered other parts for my... See more
Company details
Information provided by various external sources
Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!
Contact info
Unit 5, 154 Pontefract Road, S711HU, Barsnely, United Kingdom
- Sales@diversionstores.com
- www.diversionstores.com
4.3
Excellent
297 reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Steering wheel for my wife's VXR…
The Steering wheel for my wife's VXR has arrived, it took a little longer to get but they supplied it with the buttons and the covers, the covers were a bit more difficult to get and thus the time frame.
But it looks fantastic with the alcantara Airbag as well.
Thanks 👍 👍👍
April 30, 2022
Unprompted review
Reply from Diversionstores
It is a pleasure to have produced this wheel, it looked great and I hope your wife is super pleased!
Enjoy!
Kind Regards,
Diversion Team
Akrapovic Diffuser
Purchased gloss Akrapovic rear diffuser for my Audi RS7, was really impressed with their delivery speed and communication throughout. Price was best in the UK. Cannot complain at all.
April 16, 2022
Unprompted review
Reply from Diversionstores
Thank you very much for your review.
It has been a pleasure dealing with yourself, and i hope to have the privilege of doing so again in the future.
Kind Regards,
Diversion team
Great site for car modifications
Ordered a res delete for my golf r, came pretty quick and the product was great. Website has large variety of mods, but could be cheaper.
April 16, 2022
Unprompted review
Fantastic company
Fantastic company to deal with from start to finish. Great product selection, great fitting experience and really nice guys too, who you can tell are proper enthusiasts also. Wouldn't hesitate to recommend and/or use them again myself.
April 3, 2022
Unprompted review
Amazing and helpful
Ordered a spoiler for my sons birthday present and he loves it. Can’t thank the guys at diversion more for helping me figure out which one he needed.
March 4, 2022
Unprompted review
Very happy, amazing products
I have ordered a few things from Diversion Automotive in the past couple of months and I am extremely happy with what I have received. The products have been amazing quality with fast shipping. The customer service from staff has been great with quick and polite response to emails I have sent. I will definitely be ordering more from Diversion soon.
March 4, 2022
Unprompted review
Terrible company and even worse…
Terrible company and even worse customer service. Bought a set of £800 headlights which are now not working when they are just 2 months old. Try to get in contact with diversion and they arent interested in replying to any messages or emails let alone honouring the warranty the headlights came with.
Only response ive had is them threatening legal action for leaving a bad review about the matter on a facebook group! SHOCKING!
March 4, 2022
Unprompted review
Satisfied customer
I ordered Carbon Fiber ECU Cover for RS4.
Delivery was fast. I am satisfied and you have recommendations from me! :-)
February 23, 2022
Unprompted review
Ordered a carbon dsg shifter o …
Ordered a carbon dsg shifter o 19/12/2021
Still nothing received . After numerous mails they just don´t Answer anymore
February 6, 2022
Unprompted review
Reply from Diversionstores
Hello Juan,
Your order was shipped immediately, and the delay has been caused by inactivity on your part.
We have received, and replied to many emails from you.
Please refer to the last email sent, which explains that the item is at your local depot, awaiting the payment of unpaid customs fees. This is not something we have control over as we are not the receiver.
Please contact the courier, using all of the details provided on multiple occasions to retrieve your parcel.
If you have any questions, please contact us.
Bought my partner some mirror covers…
Bought my partner some mirror covers for his car and was very impressed by the service I received when ordering from this store. I know very little about cars but the website made it incredibly easy to find the correct products for the right brand. Would recommend and buy from again :)
February 4, 2022
Unprompted review
Terrible customer service
Terrible customer service, lack of care for their customers and unwillingness to accept fault. Ordered a custom steering wheel cover and was told they’d be able to match the (bronze/copper) colour i desired and sent, only to receive the wrong coloured (red) item first without the coloured strip. After chasing this up, I was told a correct replacement would be sent. After having to wait over a month, and constantly email for tracking updates, my order arrived & again it was the wrong colour. Sending me an orange steering wheel cover & then simply telling me they try to match as near as possible & to look at returning the item if I’m unhappy. Why even state you can match the colour if you clearly cannot?! Why waste my time and money?
I’m not happy to be paying to return the wrong item.
January 31, 2022
Unprompted review
Reply from Diversionstores
Hello Alireza,
You have been provided with many updates to the 25+ emails you sent us, and were helped throughout ordering. You were also advised that we would provide the closest possible shade, and wished to go ahead with this, which in this case is a copper orange with an orange stripe. The production and delivery for the replacement took approximately 14 days.
Upon your request to return, we provided details of our returns policy, which indicate that items that are unwanted can be returned within 30 days for a refund. This is a standard and professional policy allowing customers to return unwanted goods.
Your returns postage has already been covered by us, however it seems that your aim is 'compensation' or having items given to you for free, as mentioned multiple times in your emails. We issued a partial refund to compensate you for the mix up, but this was not enough, and you wanted more.
We then agreed to pay your returns postage, and once you were asked to include both items issued to you so we can refund in full for you. Therefore offering a resolution to the issue at no cost to you, and your reply was:
'Don’t even bother. I’ll keep it or sell it off myself'.
Please, if you review a company make sure that you include accurate details.
Very unhappy.
After sending two e mails regarding products we have had no feedback whatsoever.This is the only way to contact as no telephone.The goods appear to be faulty.These were a Christmas present and were expensive.Hugely disappointed and will certainly not use this company again.
January 9, 2022
Reply from Diversionstores
Hello,
I am very sorry to hear an item has arrived damaged / faulty. You can reach out to our team using one of the following methods of contact and we can replace the item(s) for you :)
Contact Information is as follows:
Instagram: @DiversionAutomotive
Facebook: @DiversionStores
Email: Info.diversionstores@gmail.com (Direct)
We also have live support available Monday to Friday which you may wish to use. I will have a member of the team reach out to you and we can have this resolved as soon as possible for you :)
Kind Regards,
Diversion Team
Any ideas on how long postage will take…
Any ideas on how long postage will take to south UK? Ordered a spoiler 8 days ago and still no updates maybe just because of bank holiday etc!
January 5, 2022
Unprompted review
Reply from Diversionstores
Hello Nathan!
I hope you are well. For order updates, please use one of our methods of contact listed below.
Over the Christmas holidays, there has been no dispatch which is why you will not have received update. This was sent out in an email to let customers know of planned closures.
We have several methods of contact, including the following:
Instagram: @Diversionautomotive
Facebook @Diversionstores
Email: Sales@Diversionstores.com
Kind Regards,
Diversion Team
Really good product options and a very…
Really good product options and a very easy website to navigate!
January 4, 2022
Absolutely love my spoiler and it’s…
Absolutely love my spoiler and it’s fitted well only thing is and it’s nit picky is the price of fitting considering it only took 15 mins if that other than that absolutely brilliant just next time I think I’ll do the fitting myself just to save money
December 22, 2021
Unprompted review
Reply from Diversionstores
Hello Jake,
I’m pleased to hear you are pleased with the spoiler! 😁
With regards to fitting the spoiler, the amount paid (£35.00 in this, and most cases) ensures that your spoiler is securely fitted, professionally, and also covers the materials used, including the cleaning before install, sealant we provide and use, and the masking tape which we include in the cost.
Different spoilers will take different amounts of time. Sometimes it can be worth it as you will have reassurance that it has been done properly.
Our fitting service is aimed more at those who do not have the facilities to install / do not want the risk of installing.
If you have any questions with regards to fitting in the future however, please reach out to us as we’d be happy to offer advise if you wish to install yourself!
Kind Regards,
Diversion Team
Love the steering wheel makes the car…
Love the steering wheel makes the car feel completely different. Top quality marksmanship.
December 20, 2021
Unprompted review
Extremely polite and helpful
Extremely polite and helpful. Great customer service and quality fitting and products.
December 20, 2021
Unprompted review
Custom steering wheel
I placed my order on the 3rd of November and received it on the 17th of December. I was kept up to date when my order was in production and when it was dispatched. 100 recommend to anyone wanting a custom steering wheel👍🏻
December 20, 2021
Unprompted review
No Response
I placed an order on Dec 4th and still haven’t received an email that it has been shipped out. I emailed twice asking about my order and haven’t once gotten a response back. Terrible customer service.
Update
Thank you for answering this review and sending me the shipping information, but your statement that I haven’t tried to reach out to you is not true. I sent two emails to your sales account which I just replied on the original email that your company sent acknowledging the order. I looked at the address and it is what you wrote in your reply below, so saying I did not try to contact your company is not true. If there is a way to post on here the emails I will. Due to this I will not change my rating.
December 15, 2021
Reply from Diversionstores
Hello,
There are many ways to get in touch with us, none of which have been used. This is why you will not have received a reply. I have checked the email, including the spam folder and nothing has been received under your email address.
Please be sure to get in touch with us using one of the following methods:
- Email: Sales@diversionstores.com
- Email: Info.diversionstores@gmail.com
- Instagram: @DiversionAutomotive
- Facebook: @Diversionstores
- Live chat (Available on our website)
Our team are very responsive and will be back with you within the day in most cases.
Your order was placed on the 4th, and is heading overseas. This is in transit, and I have resent the details for you.
Kind Regards,
Diversion Team
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