Dixons Estate Agents Reviews 

We instructed Dixon’s to assist us in selling our property . From start to completion we received fantastic support and updates on our sale . The whole process was completed in less than 10 weeks . Dixon’s professionalism shined through with their negotiating skills and sales experience . We would like to say a great big thank you to Darren , Daniel , Jodie , Harvey and Tom for making our moving experience stress-free

Do not use Lichfield branch. Have recently sold to a cash buyer, so in a great position. Trying to view a property which they are marketing. The property is empty. Its been 3 days, still no call to arrange a viewing after emailing and calling. My house however was sold within 22 hours of being advertised. Sellers avoid if you want competance and a buyer.

Don't use the Dixons branch on Sutton New Road in Erdington Birmingham. You will not like the experience nor the stress in dealing these people who will lie about viewing figures, haggle you to drop your asking price with veiled threats of if you don't the next offer they get will be severely undervalued, and the looming sense they are not working for you but rather against you. Staff like Mathew Groves in the office as your point of call and Thomas Wilkes the housing agent that will misrepresent your options and take every opportunity to insult you and your home if you turn the pressure up on them doing a dreadful job. In my case my house was on the market for almost a year with the relationship ultimately in the toilet with this horrible branch. I had to drop my asking price by more than £15,000 even though on the many house selling websites my postcode property and similar properties in the area had been selling at full asking price. The penny dropped when a woman was introduced to me to view my house and found out she was a Dixons housing agent attempting to scam me with a low ball offer which unfortunately paid off for them as I tried other estate agents in the area and I believe I was already blacklisted by Dixons as they wanted nothing to do with my house sale unless they were selling it at a ridiculous low asking price. I sold with Dixons and to that woman who I believe ended up flipping my property after a year back at full price. Corruption exists, just stay away from Dixons at Erdington.

Please beware this agent does not always manage properties on behalf of the landlord. Dixons (Halesowen) collected fees from us for not reason or service provided to us and then left us on our own to deal with a rogue landlord who often ignored his part of maintaining the house in good time. It had been a nightmare tenancy through Dixons Letting Agents Halesowen.

What can I say Kylie and Lucienne are top brass always helpful and friendly with help of setting up my late mums property for rental within timescales provided

I used the Birmingham City Centre branch.
All started well. We had the valuation done by a very professional agent who told that we could achieve X price on the sale of my flat and would probably sell within 2 months.

We had an offer of 15k below asking price and a different agent (Ian) who now handled our case was very annoyed that we wouldn't accept that and implied that the flat had been overvalued. Once we had an offer at asking and accepted it, it turns out that he had told every viewer that due to a 20yr doubling clause in the lease that the flat would be difficult to buy and require a deed if variation, but no problem as I had apparently agreed to pay for this in full myself, even though I didn't agree to this at all. This eventually cost me a grand total of £6k in solicitors and admin fees to our freeholder.

We spoke to other people who had sold in the building recently and they said that they hadnt required a DOV. At every stage Ian was very illusive and hard to pin down to facts, whenever a hard conversation needed to be had he suddenly had people arrive to 'collect keys' or he would have to run off for a photoshoot leaving the call. Genuinely some of the most hostile and agressive customer service I have ever received in my life.

The buyer then after THREE MONTHS decided to change lender and solicitor (the solicitor that Ian had personally recommended) on Ian's advice and he had not consulted me about the change at all, blaming me for everything he could. It honestly felt like he was working for the buyer and not me.

All in all, extremely poor and hostile service. It improved dramatically after Ian mysteriously left the branch and his role was taken on by someone else who was able to give the buyer a push, that is the only reason I tacked on a second star.

Don't answer the phone, dont get back to you when i was obviously interested in a property,ignores messages left for a return call, then sells without even contacting me to see if I wanted to put an offer in, feel sorry for the sellers might have got a better offer, I wouldn't use them to sell my house

Dan at Dixon’s Solihull has been great all through the selling process of my late mother’s house.
Thank you

The worst experience of my life.A one star as i cant give 0.Dixons and the conveyancing company made the process so traumatic that i am still recovering from stress. To make matters worst i had 2 prospective buyers turn up and told me that Ricky at the Acocks Green branch told them how much debt we were in and so she had to meet us when she saw we had withdrawn the sale as she had a horrific experience with Dixons themselves.

Not good at all, poor customer service from branch manager who I feel needs some refresher training.
Tried pressuring us into accepting a reduced offer, didn’t pass on offers!
Overall a very poor experience, go elsewhere.

Lydia and the team in Northfield were fantastic and very accommodating as we purchased our property. Thank you to all the team!

Ian and Sophie are friendly, helpful and efficient -
Devaiahs

Dixons Bearwood highly professional and transparent and helpful throughout the property transaction. Sheerie very helpful and moved the transaction along smoothly for all parties.

Dixons.Sutton New Road Erdington.
Highly recommend them. We have used Dixons a number of times in the past along with my son both sale and 2 purchases. Excellent service.
On this occasion
We have purchased a property from them. Nothing was too much trouble. Re Viewed when ever we needed to. And any questions were answered quickly. As this property purchase went through. Sarah Blair was superb
With calming the situation and managing the difficult problems raised at times.
Sarah Blair is a credit to Dixons. Very professional and understanding. Thanking all staff too. All dedicated to an efficient service not only for their clients but for their clients purchasers. Well done.

I found Dan at Dixons Solihull to be helpful and courteous, always ready to help out with speeding up the process of our house sale/purchase. In fact I would say he went above and beyond for us, even offering to help when he was off work if there was an issue. Dan kept us updated and I would use Dixons again because of the service he provided.
Thanks Dan!

Don't trust this company its decent way scam.
They making money only viewing you property. Worst letting agents in uk.
Don't pay deposit untill your application accepted.now going to take legal action on credit act 1974..section 75..

Never recommend this company to anyone .
They took deposit before send me any documents charged me 160£ and later said to me your application is refused and deposits is nonrefundable..now going to take legal action against them ..don't go to this company if have less then 1 star I give them .

Dixon’s estate agent Solihull

This estate agent is a bunch of wankxxs

They misguide you with everything just to fill there own pockets!
They go on like they help you to your face behind your back they stab you and take under the table handouts and give their own favourites the best shout on the property even though the owners of the property are losing out as they settle for a lower offer that is in there best interest rather than the vendors intrest. So all you landlords do not even bother selling your property with these rip offs!
Yours sincerely

Big General

Rented a 1 bedroom in Edgbaston through them and when moving they made up all sorts of charges just to take half my deposit including holes in the wall despite the fact that the flat came furnished with blinds and I never hung anything so didn’t make any holes.

Dixons Solihull are the lettings agents for multiple properties of ours & are horrendous!
I have been charged for maintenance at a property that doesn't belong to me as they fail to verify which apartment in the block needed a repair & directed my contractor to complete the work at someone else's flat.
Will be removing all properties ASAP.