Decided to order cafe style DIY Shutters after getting a quote from another firm, which was a lot higher than I could afford. Was nervous to measure myself in case they arrived and were way out, bu... See more
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Review summary
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Reviews shaping this summary
First order from The Shutter Store, and appreciated the information and guidance available to make sure we got it right first time. We did identify a manufacturing error with one of the panels... See more
Firm does exactly what it says it will do. Refreshing! Helpful (and available) staff, clear procedures, good deals from time to time. Have used before and will use again and recommend; just have... See more
Company replied
I have used DIY Shutters in the past and my shutters are excellent quality and a perfect fit. The customer service is superb and I spoke with the team before ordering my current shutters online. They... See more
Company details
About DIY Shutters
Written by the company
At DIY Shutters, our passion for all things shutters drives us to provide a fantastic and affordable solution for transforming your windows with minimal fuss. While traditional shutter companies may come with a hefty price tag, we're here to simplify the process and make bespoke hardwood shutters accessible at a fraction of the cost.
True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.
We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.
Shop our website today and see how much you can save.
True to our name, we empower you to take control with our DIY approach. Measuring your windows, ordering on our user-friendly website, and installing your shutters yourself is a straightforward process that puts you in charge. Our easy-to-follow guides make measuring and fitting a breeze, and our friendly team of experts are always on hand to take you through things. Have a question about a tricky window? No problem. Send us a photo and we’ll give you a hand. Need style advice? Sure thing. Get in touch and we’ll give you our two cents.
We’re big on quality too. Each shutter we supply is meticulously crafted to your precise size and design specifications of your window. As part of one of the UK's leading shutter groups – TCMM – and with over 15 years of experience, you can be sure you’re in the safest of safe hands.
Shop our website today and see how much you can save.
Contact info
1 Quayside Buildings, BN41 1WF, Hove, United Kingdom
- 0800 074 5678
- hello@diyshutters.co.uk
- www.diyshutters.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Perfect DIY Shutters
I found the measuring instructions straight forward, but I did ask a company representative some advice before ordering. They told me what I wanted to know.
On the other hand, when I got the shutters there were two extra clips with the pack; as I am quite handy I had no problem understanding how and where they should be located and used. This might cause a problem to less handy customers. So, I think the instructions that come with the pack should include this process or put a video on the website showing how to locate and fix them in place. Overall I thought they were very good, but as with all things, time will tell.
June 8, 2026
Reply from DIY Shutters
Hi Brian,
Thank you for your detailed and thoughtful review. We’re really pleased to hear that you found the measuring process straightforward and that our team was able to provide helpful guidance before you placed your order.
We also appreciate your feedback regarding the extra clips and the instructions provided. You make a very good point, and we understand how this could be confusing for customers who may be less familiar with installation. Your suggestion around improving the instructions or including a video guide is very helpful, and we’ll certainly pass this on to our team for consideration.
It’s great to hear that overall you’re happy with your shutters, and we hope they continue to meet your expectations over time. If you need any further support, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
The DIY Shutters Team
My friend recommended you as she had…
My friend recommended you as she had ordered previously. She did all the measurements as she new what she was doing
June 14, 2026
Reply from DIY Shutters
Hi Lesley,
Thank you for your review and for choosing DIY Shutters — we really appreciate the recommendation from your friend.
It’s great to hear that you felt confident with the measuring process, especially with the help of someone experienced. Getting the measurements right is such an important step, so we’re glad that worked out smoothly for you.
If you ever need any assistance with your order or future projects, our team is always here to help.
Kind regards,
The DIY Shutters Team
Window shutters
Had the shutters delivered all correctly sized well packaged
The finish is really good
Very happy with the whole process
Having them ring me up to check everything was correct was a good idea
June 8, 2026
Unprompted review
Reply from DIY Shutters
Hi Nicholas
Thank you so much for your great review!
We’re delighted to hear everything arrived perfectly sized and well packaged, and that you’re happy with the finish of your shutters.
It’s fantastic to know you had a smooth experience from start to finish, and we’re especially pleased that the follow-up call was helpful in making sure everything was just right.
We really appreciate you taking the time to share your feedback – enjoy your new shutters!
Kind regards,
The DIY Shutters Team
5* customer service
Blinds are great quality and a good price.
Excellent customer service, the shutter blinds arrived and upon fitting we had a couple of minor issues which were sorted immediately.
Aditi was brilliant and kept me informed by email and phone calls throughout.
June 8, 2026
Unprompted review
Reply from DIY Shutters
Hi Shaun,
Thank you so much for your fantastic review!
We’re thrilled to hear you’re happy with both the quality and value of your blinds.
It’s great to know that any minor issues during fitting were sorted quickly, and we’re especially pleased to hear such lovely feedback about Aditi – we’ll be sure to pass this on to her. She’ll be delighted!
We really appreciate you taking the time to share your experience, and we hope you enjoy your new blinds for years to come.
Kind regards,
The DIY Shutters Team
Best I could find
Very easy ordering and best price I could find. Hope it arrives and as good as promised!
June 7, 2026
Reply from DIY Shutters
Hi Shane,
Thank you for your review. We’re delighted to hear that you found our ordering process easy to use and that we were able to offer the best value for your shutters.
We really appreciate your order and look forward to delivering shutters that live up to your expectations. If you need any assistance at all while you wait, our team will be more than happy to help.
Kind regards,
The DIY Shutters Team
Previously ordered from this company…
Previously ordered from this company and just ordered a couple of more shutters. Really pleased with quality of shutters and ease to install them myself. Also customer service was excellent I contacted them regarding fitting the shutters and company responded within an hour answering my query.
April 2, 2026
Reply from DIY Shutters
Hi Mike,
Thank you so much for your wonderful review and for choosing us again. We’re delighted to hear that you’ve been consistently pleased with the quality of our shutters and that you found the installation straightforward.
It’s great to know our customer service team could help so quickly when you reached out about fitting — we always aim to respond promptly and make the process as smooth as possible.
We truly appreciate your repeat custom and your kind feedback. If you ever need anything else, we’re always here to help.
Kind regards,
The DIY Shutters Team
Pleased we requested the call back…
Pleased we requested the call back option as the girl who called us back was excellent in explaining different options to improve our order, it also saved us money and a design to improve the longevity of the shutters.
March 27, 2026
Reply from DIY Shutters
Hi Mike,
Thank you so much for your lovely review.
We’re delighted to hear that you chose the Call Back option and found it so valuable. It’s great to know our adviser was able to walk you through different design options, help improve your order, and even save you money — that’s exactly what the service is there for.
We’re especially pleased that the advice helped enhance the longevity of your shutters. Making sure customers get the best and most durable solution is really important to us.
If you ever need any further help or have more questions in future, we’re always here and happy to assist.
Kind regards,
The DIY Shutters Team
Bathroom shutters
I ordered self fitting shutters for my bathroom. I was really reassured with the callback to triple check measurements. The product arrived, well packaged and all in one piece. The instructions for installation were really clear, great video guide. Quite fiddly to install, but with some adjusting they look perfect.
February 16, 2026
Unprompted review
Reply from DIY Shutters
Hi Jane,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that the callback to triple‑check your measurements gave you confidence before ordering — getting the perfect fit is so important, especially in a bathroom space.
It’s great to know your shutters arrived safely and well packaged, and that the installation instructions and video guide were helpful. Bathroom shutters can be a little fiddly to fit due to tighter spaces, so we’re really pleased that with a bit of adjusting you achieved a perfect final result.
Thank you again for choosing us — if you ever need any help or have questions in the future, we’re always here to assist.
Kind regards,
The DIY Shutters Team
Very happy with my shutters👍
November 14, 2025
Reply from DIY Shutters
Hi Jim,
Thank you for your review.
We’re so glad to hear you’re very happy with your shutters 👍
If you ever need anything else or have another project in mind, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The DIY Shutters Team
Have ordered before and didn’t hesitate…
Have ordered before and didn’t hesitate to go back . Great service
March 5, 2026
Reply from DIY Shutters
HI Shirley,
Thank you for your review.
We’re delighted to hear that you chose to return to us and didn’t hesitate to order again. It’s great to know our service continues to meet your expectations.
Thank you for your loyalty — we truly appreciate it.
If you need anything at all in the future, we’re always here to help.
Kind regards,
The DIY Shutters Team
Amazing service from start to finish
Amazing service from start to finish
Amy was really helpful with our exceptionally wide window request. Always buy from Diyshutters for great value, quality and service.
Would thoroughly recommend!!
March 2, 2026
Reply from DIY Shutters
Hi Angie,
Thank you so much for your wonderful review.
We’re delighted to hear that you had an amazing experience from start to finish, and that Amy was able to help with your exceptionally wide window request — she’ll be thrilled to hear your kind words.
It’s fantastic to know you continue to choose DIY Shutters for great value, quality, and service. Your loyalty and recommendation mean a great deal to us.
Thanks again for taking the time to share your experience. If you ever need anything else, we’re always here to help.
Kind regards,
The DIY Shutters Team
Used before, so confident to return.
Easy site with clear instructions to measure. Have bought before so was confident to return. Call back on time as requested, polite & friendly to deal with. Seamless service
January 31, 2026
Reply from DIY Shutters
Hi Julie,
Thank you so much for your lovely review.
We’re delighted to hear that you chose to return to us and that your experience was seamless once again. It’s great to know that you found the measuring instructions clear and that the call‑back was helpful, polite, and on time — that’s exactly the level of service we aim to deliver.
We really appreciate your continued trust in DIY Shutters, and we’re always here if you need anything in the future.
Kind regards,
The DIY Shutters Team
All very straight forward
All very straight forward, the questions I needed to ask were answered professionally and the people I spoke to were all very helpful. I look forward to receiving my order.
February 2, 2026
Reply from DIY Shutters
Hi Roy,
Thank you for your lovely review.
We’re really pleased to hear that everything felt straightforward and that your questions were answered professionally. It’s great to know our team were helpful and provided the support you needed throughout the process.
We truly appreciate your trust in us and hope you’ll love your order once it arrives. If you need anything in the meantime, we’re always here to help.
Kind regards,
The DIY Shutter Team
Have used DIY Shutters a few years back…
Have used DIY Shutters a few years back & quality is brilliant.
February 2, 2026
Reply from DIY Shutters
Hi Tracy,
Thank you for your review.
We’re really pleased to hear you’ve used DIY Shutters before and found the quality brilliant. It’s always great to welcome returning customers, and we truly appreciate your continued trust in us.
If you need anything at all for future projects, we’re always here to help.
Kind regards,
The DIY Shutters Team
Ordering process quite straight forward…
Ordering process quite straight forward with online help if needed
January 27, 2026
Reply from DIY Shutters
Hi Peter,
Thank you for your review.
We’re really pleased to hear that you found the ordering process straightforward and appreciated the online help available. Making things easy for our customers is always a priority.
If you need anything else as your order progresses, we’re here to help.
Kind regards,
The DIY Shutters Team
Second order as very good
Just put my second order in as I was so pleased with my shutters last time
Confident not to have follow up call this time but previous order all delivered to time. Fitting was as described and very happy
January 19, 2026
Reply from DIY Shutters
Hi Ruth,
We’re delighted to hear that you’ve returned for a second order — that’s one of the best compliments we can receive.
It’s great to know your first set of shutters arrived on time, were easy to fit, and left you so pleased that you felt confident placing your next order without a follow‑up call. We really appreciate your trust in us.
If there’s anything you need as your new order progresses, our team is always here to help.
Thanks again for choosing us — it means a lot.
Kind regards,
The DIY Shutters Team
Glad to report that this is one of the…
Glad to report that this is one of the few companies that really seems to care about their customers. Well done
January 10, 2026
Reply from DIY Shutters
Hi John,
Thank you so much for your wonderful review.
We’re truly delighted to hear your kind words. Providing genuine care and great service to our customers is incredibly important to us, so it means a lot to know that this has been your experience.
If there’s ever anything more we can help with, we’re always here.
Thanks again for taking the time to share your feedback — it’s greatly appreciated.
Kind regards,
The DIY Shutters Team
Firm does exactly what it says it will…
Firm does exactly what it says it will do. Refreshing!
Helpful (and available) staff, clear procedures, good deals from time to time. Have used before and will use again and recommend; just have a look at the prices some supplier-installers charge!
And you don't need to be a DIY genius to install yourself; plenty of helpful information on firm's website.
January 9, 2026
Reply from DIY Shutters
Hi Stuart,
Thank you for your fantastic review.
We're delighted to hear that you found our staff helpful, our processes clear, and our prices competitive. It’s great to know the installation guides made things easy for you – we aim to make DIY as stress-free as possible.
We truly appreciate your continued support and recommendation.
If you need anything in the future, we’re always here to help.
Kind regards
The DiY Shutter Team
Great quality with quick turnaround
Great quality with quick turnaround. Kept updated and every detail was double checked by them.
September 24, 2025
Reply from DIY Shutters
Hi Rich,
Thank you for your great review.
We’re really pleased to hear you’re happy with the quality of your shutters and the quick turnaround. It’s great to know the updates and double checks along the way made the process smooth for you.
Thanks again for choosing us.
Kind regards,
The DIY Shutters Team
Amy seemed to know more than I
Amy seemed to know more than I, lets hope we did it right, time will tell. Thanks for your help Amy!
December 13, 2025
Reply from DIY Shutters
Hi Edward,
Our shutter specialist are fully trained to be able to help with the most complex of windows.
I am pleased that Amy has been able to help.
Best Wishes
DIY Shutters Team
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