DIY TOols Reviews 

187
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

They posted inventory levels, gladly took my email address for a discount coupon that never materialized and then took my money only to later send a "your order has been cancelled" email with no other... See more

Rated 1 out of 5 stars

Lied about dispatch times, phoned customer services and spoke to someone who was rude. Told me that Royal Mail had tried to deliver my item (they definitely hadnt) but that they hadnt left a card wh... See more

Rated 1 out of 5 stars

A long saga; item was damaged upon receipt. They agreed to replace, but this dragged on and eventually I cancelled and they said no problem we’ll refund you straight away. I believed them and stupid... See more

Rated 1 out of 5 stars

I ordered a tin of Hammerite paint and received a bottle of wood bleacher. I sent several emails which were ignored, luckily I ordered through Paypal and was able to raise a case against them or I'm s... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

DIYTools.co.uk was established in 2000 and since has grown to be one of the UK largest online DIY Stores. With over 70000 products available to order online from Door Knockers to Greenhouse and from Power Tools to Woodworking Machinery DIYTools.co.uk really do stock it!


Contact info

1.1

Bad

TrustScore 1 out of 5

187 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(187)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hosepipe connector

I was unable to find the hosepipe connector in my local shops, so i found on the interne that this company could supply me with one. It was on my doorstep a couple of days later.

November 8, 2012
Unprompted review
Rated 5 out of 5 stars

Great service

A brilliant conversion from a single marking device to a double tenon marker. Very easy to do and has saved me ££££s.

November 8, 2012
Unprompted review
Rated 2 out of 5 stars

Slow delivery & poor communication

I placed an order for a toilet seat on 10th October - despite being told that the item has been dispatched, I have still not received it. I have chased the delivery twice - each time I had to wait a day or 2 for a response, which provided little detail.

I will not be using this company again

November 7, 2012
Unprompted review
Rated 5 out of 5 stars

HAPPY SHOPPER

I was very happy with my recent purchase of an indoor aerial. The whole process went smoothly and I had no issues with ordering or delivery.

November 6, 2012
Unprompted review
Rated 3 out of 5 stars

Possibly bad luck, but would not risk it again

Had two orders with them in a short period, both with problems.

First one, despite the item listed as in stock, took in the range of two weeks to arrive. Not even having to ask for it, they got in touch promising express delivery as a good will gesture which sounded good. But at the end they posted it using the economy option.

Second purchase was timely, but the wrong item was delivered in the correct box. E-mailed them but got no reply. Since it was a low value item and I needed it urgently I took my business elsewhere. This one was not potentially they fault but I did not like not answering email.

November 6, 2012
Unprompted review
Rated 5 out of 5 stars

Great Service!

I ordered some sanding belts and DIY TOols were the ones which gave best value for money on the items. Delivery was very good, the purchase arrived 2 days after ordering. Well done DIY Tools!

October 29, 2012
Unprompted review
Rated 5 out of 5 stars

Products were good quality for the price.

Things go wrong on occassion. When my companion set arrived a piece of it was broken. DIY Tools dealt with the situation much to their credit. I recieved a replacement part promptly. So - yes I would definitely recommend them.

October 27, 2012
Unprompted review
Rated 1 out of 5 stars

Awful - Do not use! Wish I read reviews before purchasing!

Ordered from their website and all seemed fine and was expecting delivery within a few days. A week had passed and had no dispatch confirmation email, no response to any of my emails and nobody answered any of my calls.

Finally after a week and a half I managed to get through to somebody on the phone line. They informed me my order would be with me the next day. I wasn't too surprised that it never arrived!!

I tried to get in contact again to just cancel my order and ensure I get a refund but after many emails and phone calls (Staying on hold for at least 10minutes or letting the phone constantly ring) nobody answered. So now nearly 3 weeks after placing my order I will have to order elsewhere and contact my card company to handle the refund! Not impressed!

September 24, 2012
Unprompted review

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