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Dmvans Reviews 

253
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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, friendly, and professional, making the buying process easy and pleasant. Many people highlight the exceptional service and customer support, noting efficiency, clear communication, and a smooth overall experience. Reviewers also appreciate the competitive and fair pricing, often finding good deals on their purchases. However, some customers reported dissatisfaction with the product, specifically vans having undisclosed damages or mechanical issues shortly after purchase. These reviewers also mentioned issues with descriptions not matching the actual vehicle condition and perceived unhelpful or rude interactions when problems were raised.

What people talk about most

Staff

People report positive experiences with staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction with their new vans,... See more

Price

Clients share positive opinions on price, with many reviewers finding prices to be fair and competitive, even... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the efficient, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(253)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Just purchased a lovely 21 plate Vw…

Just purchased a lovely 21 plate Vw transporter from these guys, fantastic condition no faults and quick turn around. They kept the van for me and was collected with a big smile, highly recommend van sales pitch

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Renault Master van

Keith is a cracking guy. Very helpful with finding a good reliable van which fitted me budget, for the start up of my new company. Would highly recommend.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience. Arrived to inspect a 7T HGV. On arrival i was told the vehicle was at another site and I should have been sent the address (clearly that hadn't happened).
Ok, no big deal.
So I drove to the other site to find the wagon running and at normal operating temperature. I asked the chap in the porta-cabin how long it had been running and he answered 5 mins. I stated that it was at normal operating temperature and he launched into a rude, loud mouthed affront that I was giving him a hard time and had really started off on the wrong foot.
'Hello! I'm, the customer here. The one with money in his pocket, that would have bought the vehicle today had you not been so bloody rude and ignorant'.

This continued, so I turned around and left without further inspection of the vehicle.
The chap clearly has zero customer skills and a chip on his shoulder the size of the Isle of Wight.

Complete waste of a morning.
Caveat Emptor.

Just to add to the above, and in the spirit of offering a fair and balanced review. The business owner has contacted me and apologised for the behaviour of his staff, he has also offered to refund the cost of transport. This has been refused, but should be recognised none the less.

September 30, 2024
Unprompted review
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Reply from Dmvans

Thank you for your feedback. We’re sorry that your experience wasn’t as expected, and I apologize for any inconvenience caused. After the misunderstanding, we made an offer to cover your fuel and time as a gesture of goodwill, as we genuinely value your time and business.

While we always aim to provide a high level of customer service, we also believe in maintaining a respectful environment for both our customers and staff. We take incidents of disrespect seriously, and we’re committed to ensuring that all interactions are conducted professionally on both sides.

If you have any further concerns, feel free to contact us directly. We would appreciate the opportunity to discuss this further.

Best regards,
DM Vans

Rated 5 out of 5 stars

I recently purchased a Transit Custom…

I recently purchased a Transit Custom 350 from DM Van Sales, and the whole experience was excellent. From start to finish, the team was incredibly polite, professional, and attentive to my needs. They made sure I had all the information I needed and were always available to answer any questions. It’s refreshing to deal with such friendly and knowledgeable staff who genuinely care about their customers.The van itself is of outstanding quality. The Transit Custom 350 is robust, reliable, and drives exceptionally well. It’s clear that DM Van Sales takes pride in offering top-notch vehicles, and this van exceeded my expectations in every way. It’s perfect for my business needs, and I’m confident it will serve me well for years to come.The pricing was another highlight of my experience. I was pleasantly surprised by the value for money, considering the quality of the vehicle. It’s not often you find such a great deal without compromising on quality. If you’re in the market for a van, I highly recommend DM Van Sales for their unbeatable prices, excellent customer service, and high-quality vehicles

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

fantastic experience

fantastic experience, communication from Sumbi was second to none. quick, informative and non pushy. Nothing was too much trouble, Finance was sorted and paid without any issues and couldn't be happier. Would definitely recommend.

June 25, 2024
Unprompted review

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