Dobbies Garden Centres - SwindonReviews 

210
TrustScore 3.5 out of 5

3.4

Hyde Road, SN2 7SE Stratton St Margaret, Wiltshire, GB


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Rated 5 out of 5 stars

Visited the Swindon branch. Had lunch in the cafe which was very good value - large portions and very tasty toasted sandwiches which came with a nice side salad. Staff were very efficient and friendl... See more

Rated 5 out of 5 stars

Took my granddaughter to see Santa with the elves yesterday What a fantastic experience, the elves were lovely and Santa was so friendly , they chatted and laughed , nothing was rushed We took a... See more

Rated 1 out of 5 stars

I appreciate it was busy but disgusting service at the Dobbies at Stratton Swindon. We were left 15 minutes waiting to be served people who came in after me got served before we did a female e... See more

Company replied

Rated 2 out of 5 stars

Service pretty slow, cannot understand why dogs are allowed in the restaurant. On Saturday a dog did a large poo right in the middle of the Swindon branch cafe. Disgusting for people eating and drin... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Hyde Road, SN2 7SE, Stratton St Margaret, Wiltshire, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

210 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(210)

393 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a look round the shop

Had a look round the shop, something we were interested in having didn’t have a price therefore asked the lady at the till what the cost was. No problem at all, we didn’t buy the item in the end but the staff was so nice.

April 24, 2021
Rated 3 out of 5 stars

Lots of lovely plants

Lots of lovely plants, wanted a Japanese quince, asked member of staff and she showed me to were they were, healthyl looking plant good size, expensive,I purchased it but when I got to till to pay, I was disappointed to be told I would not get 10% with my club card, there were signs all around plant area saying get 10% off with club card, but it did not say anything about it only applied if you had the higher level of membership ie £12 per year. I was annoyed but still purchased the plants, but I think it's misleading advertising. Hence the 3 stars

April 10, 2021
Rated 5 out of 5 stars

Perfect House Plants.

Lovely selection of good quality, well looked after house plants which was just what I was looking for. Also a good selection of pots, compost and ties to compliment my purchases. Lovely helpful staff and I picked up some good advice of how to care for the plants I’d bought and where the best place was to situate them around the house. Well done Dobbies.

February 12, 2021
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Reply from Dobbies Garden Centres - Swindon

Hi, thanks for the review. It is great to hear you got what you were looking for and enjoyed your visit to Dobbies. We hope to welcome you back again soon.

Rated 5 out of 5 stars

Helpful

Helpful, friendly staff. Good range of products, although can be quite pricey. Good quality items.

January 16, 2021
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Reply from Dobbies Garden Centres - Swindon

Hi Anna, thanks for taking the time to leave this 5 star review, we appreciate it. We hope to welcome you back into store again soon.

Rated 5 out of 5 stars

Very helpful and polite young lady at…Surpri

Very helpful and polite young lady at the till who provided us with bin bags to cover the root ball. Surprised that there was no delivery service at this garden centre as a lot of items are too big to transport yourselves.

January 1, 2021
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Reply from Dobbies Garden Centres - Swindon

Hi John, thanks for taking the time to leave us a 5 star review. I will pass your feedback on regarding the delivery of large items to be looked into. We hope to see you again soon.

Rated 3 out of 5 stars

We were waiting to buy a Christmas tree…

We were waiting to buy a Christmas tree and whilst several staff walked past, not one asked us if we needed any assistance. I eventually went to the tills and asked if there was anyone working there who could pack a tree for us. A call was made through the store and a couple of minutes later a member of staff turned up.

December 18, 2020
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Reply from Dobbies Garden Centres - Swindon

Hi, thanks for your feedback and sorry to read this. We will pass your feedback onto the store to prevent this happening again.

Rated 4 out of 5 stars

Calendar Search

Had been looking for a Calendar showing views of Swindon and Wiltshire to send to Aunt in Wales. Couldn't find this anywhere else locally but bought a lovely one at Dobbies’s depicting scenes of England.
Store well laid out.

December 18, 2020
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Reply from Dobbies Garden Centres - Swindon

Hi Jennifer, thanks for your kind review. We are happy to hear you found a calendar at your local Dobbies. If there is anything we can do better to make this a 5 star review, please let us know.

Rated 5 out of 5 stars

We found what we wanted and found staff…

We found what we wanted and found staff very helpful under these testing times

November 12, 2020
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Reply from Dobbies Garden Centres - Swindon

Hi David, we are glad that you enjoyed your recent visit and that you received great customer service.

Rated 2 out of 5 stars

Our visit to Dobbies, Swindon

Our visit to Dobbies Swindon a couple of weeks ago was less than satisfactory. We had a few family issues early in the morning to deal with and arrived at your Swindon branch at 11am wishing to have breakfast. We were kept waiting until 11.35 before being shown to a table, although there were a dozen empty tables and only two people who would share a table in front of us. When asked about the breakfast because we had been waiting since 11am for a table, the waitress went to the kitchen, she came back with they only has sausages and weren't allowed to cook anything else. OK we said then we'll have the toasted sandwiches, choosing ham and cheese, only to be told they had no ham. I just couldn't believe it. Whilst it was not all her fault, it didn't help the first place having to wait 35mins to be seated when there were empty tables. Swindon is nearest to us at Royal Wootton Bassett. We have since used your Cirencester branch without issue and very good service although a little wait, but the staff were working efficiently and as quick as possible. I have just find the email to give my review, because it went into my spam box.

November 12, 2020
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Reply from Dobbies Garden Centres - Swindon

Hi Beryl, we are sorry that you had a disappointing experience at Swindon. We will pass your comments to their Restaurant Team. We are glad that you had a satisfactory visit at Cirencester.

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