Excellent tastes and machine convenience. Only problem is there's lately just too much choice of flavours - while my old favourites seem to be discontinued! I don't find the new ones to be any be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The machine is great but we bought some Chococino pods and 2 out of the first 5 that we tried the pod didn’t pierce so we had a cup of milk. Never had any trouble before with our coffee pods so thin... See more
Coffee is good and pods easily available. However, a lot of the servings are very small and the pods are very drippy compared to my last brand. If you like to do the right thing and recycle used po... See more
Absolutely brilliant service! I spoke to Lynne in Customer Engagement Services and she was excellent. Dealt with our problem straight away and told us what we need to do. She said she would follow u... See more
Company details
Written by the company
With over 50 different varieties, discover coffee-shop quality coffee in the comfort of your home at the simple touch of a button.
Contact info
Haxby Road, YO91 1XY, York, United Kingdom
- 0800 707 6066
- dolcegustoCESmailbox@uk.nestle.com
- www.dolce-gusto.co.uk
3.2
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This time after the 3 rd machine…
This time after the 3 rd machine purchased i decided to keep the receipt, the first machine went back to Asda as it didnt work after the first 12 box of pods, they exchanged it . The second one went wrong faster than that , asda gave me a refund . Then i thought i would try one last time , its lasted 3 months . A terrible product dont waste your money but if you do keep the receipt. I am trying to get in touch direct now for a refund as asda wont do another because its gone 30 days .;. useless piece of plastic.
March 24, 2024
Unprompted review
Reply from NESCAFÉ Dolce Gusto UK
We are sorry to hear of your experience with your Nescafé Dolce Gusto machines, I have requested further details from you, so we can rectify this issue.
Conned into a survey. Don't bother unless you order online
So I can have a free box of pods as an incentive to complete a survey regarding how and where I buy my dolce-gusto pods.
Several times within the survey I have stated that I buy my pods at the supermarket because they are cheaper than online direct from DG.
Survey complete 🥳
I can have a free box of pods when i enter a code with my next online order!🤬
What a con! I've held up my end of the bargain and you will never have to hold up yours unless you reduce your online prices somewhat but then you knew that when you sent the email
June 18, 2024
Unprompted review
Nescafé dolce gusto machine
If you like coffee, then this is a definite must . They are fairly convenient and cheap to run . If you want fast, quick reliable coffee, then this is definitely the machine to buy . I love my machine and I think it’s absolutely brilliant
April 23, 2024
Birthday/Christmas presents made easy
The only thing my Dad ever asks for for Christmas and birthday presents is coffee pods for his machine! He loves it. Ordering online is super easy :)
June 3, 2024
Unprompted review
Very disappointing experience.
Very disappointing experience.
Impossible to place an order due to out of date card details. Can't amend these online.
Logged a Customer Service call via the website AND Facebook 4 days ago - nothing.
Clearly don't appreciate my business
May 8, 2024
Unprompted review
Reply from NESCAFÉ Dolce Gusto UK
Thank you for your feedback.
You can add a new payment method by selecting 'Debit & Credit Card' under your saved payment method at checkout.
We were sorry to learn that you have not heard back from our team. Unfortunately I have been unable to locate any contacts under your name.
If we can support you further, please call us directly on 0800 707 6066. Our phone lines are open Monday - Friday, 9am - 5pm.
cappuccino critique
Everything is fine but I do think your cappuccino capsules are overpriced
May 7, 2024
The coffee is delicious
The coffee is delicious, as yet I haven't tried the flavoured ones, but have to give it 💯 for my morning coffee fix.
May 5, 2024
The Carla at customer services was so…
The Carla at customer services was so helpful, even though my issues could not be resolved.
April 22, 2024
love the product
love the product, easy to order but keep discontinuing the black coffees i enjoy
April 29, 2024
Great choice of coffees that replicate…
Great choice of coffees that replicate that Barista experience
April 5, 2024
Nice tasty coffee but cannot get many…
Nice tasty coffee but cannot get many different flavours and I think our supermarket in hungerford Berkshire is to high price
April 27, 2024
great coffee
April 26, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.