Dollyluxuryhair Reviews 

135
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

If you’re looking for high-quality curly hair, this is hands down the best I’ve ever had! You will not be disappointed. I ordered the blonde kinky curly weave and the curl pattern matches my own hair... See more

Rated 5 out of 5 stars

I ordered the Honey Blonde Brazilian Deep Curly hair from Dolly Luxury Hair Company, and I’m really impressed. The quality is excellent—soft, full, and holds its curls beautifully. The color is rich a... See more

Company replied

Rated 5 out of 5 stars

AFTER 30 YEARS OF FRUSTRATING WIG EXPERIENCE, WHAT A RELIEF, TO STUMBLE UPON, THESE WELL PRICED WIGS, IN THE STYLE, COLOR, AND DENSITY, THAT BROUGHT ME SOME HAIR LOSS PEACE...FINALLY! BUT IM LOOKING F... See more

Rated 1 out of 5 stars

Ordered bundles on 11th November 2021 still no bundles or refund 2 months later despite asking numerous times. Tracking number was only sent after I finally reported and disputed via klarna. So I call... See more

Company replied

Company details

  1. Wig Shop

Written by the company

Luxury Human Hair Wigs


Contact info

3.9

Great

TrustScore 4 out of 5

135 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(135)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an amazing experience!

Had an amazing experience!! Bought some hair for my girl friend and Grace was extremely patient with me. The icing on the cake was when my girlfriend received the hair…not one single complaint.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely everything I could have wished for

I was so hesitant to buy a wig because all previous wigs bought elsewhere have been horrible. I can honestly say, the wig I received from Dollyluxuryhair is the best thing I’ve ever spent my money on. It’s beautiful, looks so real and takes me just 2 minutes to fit on. So there’s no sitting around for hours trying to ‘hide’ the wig, it genuinely doesn’t look like a wig. I now have the dream hair I’ve wanted since forever, and it means a lot to me seeing as my own hair is very unhealthy and has fallen out due to stress and illness. Thank you so much for my wig, I’ll be ordering another soon with no doubt

September 24, 2021
Unprompted review
Rated 1 out of 5 stars

I bought a 130% density silver grey…

I bought a 130% density silver grey blond 12” 13x4 lace front wig, and I have to say it was quite disappointing for the price. The top of the wig is so thin that any movement reveals the tracks. The stretched out hair measures barely 11” and is so frayed and frazzled at the ends that I had to trim it even shorter. The hair quality does not seem very good, maybe because of the hair dye used to get the silver grey colour, so the hair gets matted super quick. One day of wear and it needs to be seriously restyled because it’s knotty and frizzy and very obviously a wig (which is not what I was going for). The colour at first was very purple, but this faded a little with a wash. I ordered a 22” small cap but it is still bulgy and weird in spots. The only redeeming feature is the hair line and lace which did not require any bleaching or plucking to look natural. However, I have found much better quality hair for less cost on other sites, and so probably would not want to risk spending $400 again on such a thin, sad looking wig. I also emailed customer service immediately after receiving the wig and got no response. I was only giving the option of reviewing the wig a month after receiving it. Very disappointed and feeling ripped off.

September 18, 2021
Dollyluxuryhair logo

Reply from Dollyluxuryhair

Hi Hannah,

So sorry for your experience. Due to COVID, our main suppliers were unable to provide our usual lace front and full lace units. In October 2021, we were able to resolve this and are now back with our original suppliers so I believe if you chose us again you would not be disappointed. Please email us at info@dollyluxuryhair.com and I will ensure we send you the best quality unit and a discount for this experience.

Thanks,

DLH Team

Rated 2 out of 5 stars

I waited almost 2 months for my unit to…

I waited almost 2 months for my unit to be delivered. After 1 month I contacted the seller and received no response. I then had to report an issue with Klarna as I was paying for something I had not received and the seller was unresponsive. The unit finally arrived after 2 months, and the seller was only interested in responding when I informed them I was opening a case. I didn't receive an explanation or an apology. I paid for a 26", 13x6 180% unit. While the length and wig cap are true to what I paid for, the density is much closer to somewhere between 130-150%. It is unbearably thin in certain patches and the wefts are visible at the back. I have purchased 180% units from this seller before, which were MUCH thicker than my most recent one is. The unit is also supposed to be golden brown with bleached knots, and while this is mostly true the knots are a weird ginger colour?? In the light it literally looks like a ginger wig, not a brunette one. I've purchased 3 wigs from this seller and this will be my last one. It just isn't worth the waiting time or money you pay.

September 18, 2021
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Reply from Dollyluxuryhair

Hi Freya,

Please drop us an email on info@dollyluxuryhair.com and I can ensure we get your wigs to you within 3-4 weeks. Also, we offer a free recolouring service so can fix the knots for you too. It is sometimes harder to get pure transparent knots when bleaching from darker coloured units. We would hate to lose you as a customer.

Grace

Rated 4 out of 5 stars

The wig was decent!

The wig was decent! I was a little disappointed that the dye got on the lace but happens I guess plus I planned on having bangs anyway. I was a bit disappointed that they didn't offer some kind of refund (or at least partial refund for the lace) for the mistake. I should have also asked so I am not too upset about it. I'll order here again.

September 18, 2021
Unprompted review
Rated 3 out of 5 stars

Meh...

Ordered a wig a lace front wig a little while ago. It was claimed to be "luxury" but i feel that it was overprocessed and dry when i requested a customised wig. An eyewatering £400 all together. I thought i was getting a really glam wig like in the pictures... i did not. I still think i could have gotten 3 human hair wigs from alixpress for that price that still have a healthy feel to the hair. My wig felt really dry. I requested a certain warm brown shade for my wig, and i was sent a very ashy wig that was thin despite 150 density. Its "okay" quality but for the price i paid, i dont think it was worth it. Edited to reply: my order was after april 2020 and was still bad. I've sold the wig on since then and i didnt get anywhere near the price i originally paid because it was overprocessed.

September 10, 2021
Unprompted review
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Reply from Dollyluxuryhair

Hi Elizabeth,

I haven’t been able to find your order. Please contact us on info@dollyluxuryhair.com. If this was purchased before April 2020 then we have upgraded all of our units.

Kind regards,
DLH

Rated 1 out of 5 stars

It's amazing that suddenly they have…

It's amazing that suddenly they have great reviews....a tad fishy to say the least.
Also, they did NOT offer to do anything as they suggested...ie a colour change etc as they responded to my review, Happy to share their response to Confirm this.
Poor product, poor price.
Avoid !

September 8, 2021
Unprompted review
Dollyluxuryhair logo

Reply from Dollyluxuryhair

Hi Kelly,

Thank you for your third review. We now invite customers to leave reviews which is facilitated by TrustPilot. We do advise of lead times on our website which is 3-4 weeks for a lace front wig. The unit arrived after 3 weeks so this was within our displayed times. Once received, you stated you wasn’t happy with the colour so we offered our free recolouring service. Every wig is custom made so we do make it clear on our policies that we cannot facilitate exchanges or refunds. These were the terms agreed upon once you purchase. Sorry you feel the need to go through a small claims court but we will always try our best to help customers. We have been trading for 10+ years and customers can review our 4.5 star rating and 350+ unfiltered reviews on our Etsy store.

Thanks,
DLH Team

Rated 1 out of 5 stars

They asked me to review this product…

They asked me to review this product again

Horrid!

September 8, 2021
Unprompted review
Dollyluxuryhair logo

Reply from Dollyluxuryhair

Hi Suzanne,

I’m sorry you weren’t happy but our team will not tolerate threats or abuse from you. We chose to disengage because you were not interested in finding a solution but hurling constant abuse at us. It won’t be tolerated under any circumstances. We are always available to speak with customers but we deserve a level of respect along with our customers.

Thanks,
DLH Team

Rated 5 out of 5 stars

This is my second purchase from…

This is my second purchase from Dollyluxuryhair. The hair quality is absolutely brilliant. I've been wearing it everyday and sleeping in it since March and it is September now and is still quite good condition. I will be purchasing another soon :)

September 8, 2021
Unprompted review
Rated 4 out of 5 stars

Great store

Great store , my wig came in time ( got to give them time to make it ) the colour was a little darker than the photo but I didn’t expect it to be identical:) few washes and the toner lightened up a bit so am happy 😊 the ends needed some TLC and some conditioning ( I leave them out of the curling iron to prevent more heat damage)
Very happy overall ! Would buy again ... just hope prices don’t increase because that was one of the major reasons I went to this seller so hopefully they stay the same .
Could never go back to synthetic wigs now

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a pink human hair wig and I…

I ordered a pink human hair wig and I love it! I have alopecia and gave been wearing wigs for about two years now and the one I ordered from Dollyluxuryhair has by far been my favorite. I will definitely order from here again.

September 5, 2021
Unprompted review
Rated 4 out of 5 stars

Although my wig took long in coming…

Although my wig took long in coming but i was so happy by the outcome and the good texture of the human hair wig👍.Well done dollyluxuryhair for the Great service.👏👏👏😁you have gained a potential customer...and i shall recommend my friends as well..😍.🎈🎈🎈🎈🎈🎈🎈🎈

September 4, 2021
Rated 5 out of 5 stars

AMAZING!

Absolutely amazing customer service- a pleasure to communicate with and I recieved exactly what I requested. Beautiful hair and arrived in time for my birthday! Got so many compliments too! I will be ordering again in the future and would defo recommend!

September 2, 2021
Unprompted review

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