If you’re looking for high-quality curly hair, this is hands down the best I’ve ever had! You will not be disappointed. I ordered the blonde kinky curly weave and the curl pattern matches my own hair... See more
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I ordered the Honey Blonde Brazilian Deep Curly hair from Dolly Luxury Hair Company, and I’m really impressed. The quality is excellent—soft, full, and holds its curls beautifully. The color is rich a... See more
Company replied
AFTER 30 YEARS OF FRUSTRATING WIG EXPERIENCE, WHAT A RELIEF, TO STUMBLE UPON, THESE WELL PRICED WIGS, IN THE STYLE, COLOR, AND DENSITY, THAT BROUGHT ME SOME HAIR LOSS PEACE...FINALLY! BUT IM LOOKING F... See more
Ordered bundles on 11th November 2021 still no bundles or refund 2 months later despite asking numerous times. Tracking number was only sent after I finally reported and disputed via klarna. So I call... See more
Company replied
Company details
Written by the company
Luxury Human Hair Wigs
Contact info
United Kingdom
- www.dollyluxuryhair.com
3.9
Great
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Ordered a wig from DLH back in May
Ordered a wig from DLh back in May . I received it and omg it was a horrible mess of a wig . Totally unwearable. A rats nest. I contacted her within mins of receiving the wig along with pictures to show her what a horrible wig it was . Asked for a refund she refused. Said I need to pick out a different wig and she would exchange. Now why would I want another wig from this comp. I needed the wig because my hair is falling out. I ended up exchanging for tape in extentions because she refused to refund for wig. I can't use the tape ins as I have lost over 65% of my hair. Yet she cries it's not fair that I want a refund. What's not fair is being sent a crap wig that you can't even wear that I paid good money for. How fair is that?????? This company will rip you off. And not think twice about it. Do not buy from this company. And if you do . Good Luck.
July 29, 2021
Unprompted review
Reply from Dollyluxuryhair
Hi Susan,
This is extremely unfair and you have been deceitful from the outset. You received the wig and then asked for an exchange. Normally, we cannot offer exchanges but on this occasion we were happy to exchange the wig for our luxury tape ins. We organised tape ins to be made but you refused to return the wig. Once the tape ins arrived you stated that they couldn’t be used so we asked for everything to be returned. You stated you wasn’t returning the wig and you’d want a full refund. We did not agree to this and you threatened us with a negative review. I apologise but we cannot allow customers to keep units and expect a full refund. We have been trading for 10+ years and customers can review our 4.5 star rating and 350+ unfiltered reviews on our Etsy store.
DLH Team
Overall happy
So happy with the wig I purchased! Timely delivery and great quality. The company were so helpful and were always on hand to answer all of my questions. I will definitely be returning - Thank you
June 20, 2021
Unprompted review
Reply from Dollyluxuryhair
Thanks Nicole, so glad you loved your unit! We are always available for any questions or full online/phone consultations.
DLH Team
I’m so impressed with my dollyluxury…
I’m so impressed with my dollyluxury wig, when I received it, it smelt lovely and the quality, colour and cut is truly luxury. I would definitely buy from dollyluxury again, great quality and great service.
June 20, 2021
Unprompted review
Reply from Dollyluxuryhair
Thanks Abi, so glad you love your DLH wig! It was a pleasure making your custom unit for you.
Very low quality wig for high price
Very low quality wig for high price. Claim to be balayage experts but really just bleach the whole wig and then dump a load of dye on top which will wash out. Very over processed hair that will shed and break. Total waste of money. Everyday it shed at least a handful of hair. Only wore for a week. Seller not interested. Worst wig I have ever purchased. She offers discounts for a good review.
April 8, 2021
Unprompted review
Reply from Dollyluxuryhair
Hi Nikki,
We work with award winning balayage stylists who have been in the industry for over 20 years. We have never offered a discount for a good review and we apologise if you weren’t happy with your unit. We contacted you but were ignored and you wanted to contact Etsy directly. We have been trading for 10+ years and customers can review our 4.5 star rating and 350+ unfiltered reviews on our Etsy store.
DLH Team
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