Dreamfruit Reviews 

162
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

All I can say is wow!! What an amazing selection of fresh exotic fruits! Definitely the best in the game, would highly recommend

Rated 5 out of 5 stars

A real taste of the exotic right here in the grey old UK. Healthy, yet delicious - the range of exciting and different fruit found in their enticing boxes are not only mysterious, but actually got my... See more

Rated 2 out of 5 stars

personally didn’t have the best experience. first order they missed some items and left a note saying “we owe you this” I had to message them to figure out they forgot to leave a discount code to... See more

Rated 1 out of 5 stars

Not received my order from 9 weeks ago. Contacted company several times, left messages and sent copy of my order receipt, still no answer. This is not acceptable, will be contacting my bank for the mo... See more

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3.8

Great

TrustScore 4 out of 5

162 reviews

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No recent history of asking for reviews

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3.8

All reviews

(162)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

It has been over the 5 working days and…

It has been over the 5 working days and I still to this day haven't received my order?? I have ordered from here before and it was fine but this time i have had no updates and minimal responses for my order. How long has it been in transit???? I don't want to receive rotten fruits.

January 21, 2022
Rated 4 out of 5 stars

Great range of deliciousness 😋

Brought this for my partner, he was actually speechless but the huge variety and had a field day trying new and old fruits. They came without any bruises and contact with the seller was sufficient and polite.
Will definitely be ordering again!

December 19, 2021
Rated 3 out of 5 stars

Could be better

Was terribly packaged everything just thrown lose in a large box.
Many pieces
were damaged.
There were a couple of things that should have been binned not sold as we're like mush inside as gone past ripe.

December 17, 2021
Dreamfruit logo

Reply from Dreamfruit

Hi David, sorry to hear your experience wasn't what was expected and the fruit wasn't the quality we would have hoped for you to receive.

With regards to packaging, our Starter Packs usually fit snug inside the boxes we use. I have looked in to your delivery record and I believe the problem may have been due to the delivery time. I can see that delivery took one day longer than it should have (we use a 'next day' courier). When this happens, it increases the chances of fruit ripening and getting damaged. All fruit is of the absolute highest standard when we pack it.

Please could you provide some pictures to info@dreamfruit.uk so we can assess what was damaged and look to compensate you accordingly.

Kind Regards,

Connor
Founder

Rated 4 out of 5 stars

Fruit arrived in good condition

Fruit arrived in good condition. Would have liked more communication about status of order due to length of time between placing order and it arriving as website said order would arrive in approximately three to five days.

November 28, 2021
Rated 1 out of 5 stars

My order didn’t arrived yet after more…

My order didn’t arrived yet after more than two weeks,no information about the delivery very disappointed please don’t order from this site.

November 23, 2021
Unprompted review
Dreamfruit logo

Reply from Dreamfruit

Hi Elena, thank you for taking my call at the time of this complaint. Once again, I apologise for the delay. Now you have received your items, please let me know if your feelings towards the service have changed.

Rated 5 out of 5 stars

Great product and great customer service

Great service. I emailed asking how long my order was going to take to arrive and Connor phoned me to let me know and keep me up to date. Fruit arrived brilliantly packaged and is delicious! Thanks so much.

October 18, 2021
Rated 1 out of 5 stars

I ordered and didn't receive my order…

I ordered and didn't receive my order in the allocated time. I was told it was delivered but it wasn't and then got told it was delivered to a different number flat. I went there are there was nothing at the alternative address. I then got refunded for my order and offered a free box that would be delivered Thursday or Friday. At Friday 8pm I still had not received the order, so had to chase it up and then it was delivered at 9pm.

September 25, 2021
Rated 1 out of 5 stars

Don’t waste your money

Literally all the fruit I got in my mystery box I could have brought from Tesco. Some of it was even mouldy when it arrived. 100% wouldn’t recommend

September 14, 2021

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