Dreams - Aberdeen Kittybrewster Reviews 

From ordering in store and having my sofa beds delivered and built the experience has been top class.
Thank you for making one part of moving home easy and stress-free for me. 👍

Shannon at Aberdeen Kittybrester was amazing. Answered all our questions and was extremely helpful and friendly. Give her a promotion!

Edited again 16 April 2025 - Kudos to Kishan Parmar
Dreams Customer First Specialist, his telephone call following my updated review was exactly what was required, no mansplaining and a genuine understanding of why I was so very frustrated following an initial brilliant experience with Dreams. To be fair to him, he has certainly placed my trust back in Dreams and I have even today recommended Dreams to a friend. I also would like to take this opportunity to very much thank the highly professional delivery drivers who brought the super kingsize mattress to my room of choice today, a fee that had been waved thanks to the lovely Kishan. Please may I ask that the delivery drivers who came all the way from Glasgow to Aberdeen to delivery my mattress (among others for the area) are thanked for their exemplarily service. The drivers today, along with Kishan in Customer Services and Shannon in the Aberdeen Dreams store are by far a huge asset to the company. A job very well done! Thanks so much, delighted with my new mattress and hoping to actually get some decent sleep!

(Edited review 14 April 2025) - "After giving a brilliant review for this store I have been left feeling angered and let down. I ordered in store under the pretence that I am helping local, keeping local people in jobs and that any changes to my order were easier to make with in store staff. This is obviously not the case as I discovered at 6pm on 14 April when I spoke with an arrogant male member of staff. Only change I wished to make was to timing of mattress delivery, at no point had I been told that it would be an additional £30 charge on top of the £1400 we have already paid for the mattress and that by now it was too late (two days before delivery). His "helpful" suggestion was that I ask a neighbour to take in my new superking sized mattress. What a pathetic suggestion. I should have just ordered on line, it would have made absolutely no difference to me. I am livid!"

(Original review from 23 March) "Honestly could not fault the Aberdeen Kittybrewster team. Great price for a new mattress plus few "extras" thrown in! Great selection in store though also can order the ones from the website in store, lets do that folks and keep local folks in employment rather than just always ordering on line, physically go in to the store to order, even if that is done on line for you, it opens up more options over all. Particular shout out to lovely Shannon, what an asset she is to the team! Very attentive staff, ticking all the company boxes for a brilliant team"

Really comfortable mattress great nights sleep.

The staff as well as the delivery team were knowledgeable about the bed and mattress. Everything really just went smoothly from start to finish. The bed and mattress were really good quality, just what we wanted.

The young lady in Basingstoke Branch very good. Leah knew her products listened to my neeeds

Ron spotted us aimlessly walking around Dreams Kittybrewster and gave great advice. We used the dream assess machine (tech that blew my mind) and Ron shown us round a handful of mattress' that would suit our needs. He gave us the information we needed and then left us to it - no pushy sales techniques here! Friendly staff member that was easy to speak to. His approach brought us back a second time where we did purchase our new mattress. Would highly recommend Dreams for their customer service and product.

Friendly, not pushy, helpful and successful service from Dreams. Delivery kept updated and arrived on time and quickly installed the bed (up 2 very difficult flights of stairs - well done lads!).

Excellent service when trying out mattresses and purchasing the bed. Bed and frame arrived as per the timeframe agreed at point of sale.

Both the in-store sales and delivery staff were great - friendly and helpful. 5 stars all round

Great to deal with no pressure selling did exactly what we wanted and delivered ahead of the estimated delivery time.In all very happy with Dreams fron sale to delivery.Would recommend them to anyone

The team at the Kittybrewster branch could not have been more helpful and accommodating of our circumstances which caused us to move back delivery by more than six months. I cannot thank them enough for not making an already stressful time worse. The delivery and install team were brilliant. Considerate of our home and belongings, efficient, communicative and helpful when explaining the various functions of the orthopaedic bed. I would have no hesitation with recommending them.

Great savings and promt delivery
Delivery guys were very helpful and pleasant which was a nice surprise
Well donev DREAMS

Staff were very helpful. And all together a pleasant experience. The sales person made the deal .

One of the best beds i ever had! The quality can speak for itself: Dreams bed and Dreams mattress, that was chosen by sleeping testing bed at the shop, worth every pound you pay for. Great advice from assistants in the store and delivery team makes shopping experience pleasant and trustworthy.
Thank you so much for your work!
Definitely 5💫 and shopping in Dreams in the future.

Purchased a mattress from Ronald who was very knowledgeable of all the different ones for me to chose after using the sleep machine, not at all pushy and very helpful.

Thanks

morning. Yes God service 🐕‍🦺

Very good
I'm sleeping very well

Excellent service in store and on delivery

One of the best customer service I’ve received for a very long time. From the moment we worked into the shop till the order was closed was spot on. Kids love their bed and I’m so happy. Thanks to Morag for a great customer service, she’s absolutely amazing 😊

Ronnie was very friendly and welcoming. He made the whole process very fast and efficient.