The service I received at Dreams was excellent. I was given the chance to find my perfect mattress match via their in house machine, and given all the information i could need to make my choice. Ronni... See more
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Staff (Ciaron) was very patient and helpful when supporting my selecting the most suitable bed and frame for my needs .
After years of never really getting that proper comfy mattress we spent some time weighing up comfort against cost and with help and location of our local Dreams store in Aberdeen we finally found a c... See more
I bought a new mattress November 24, but was extra firm thought it would soften over time. For last 10 months had excruciating lower back pain. Went to dreams, used the sleep finder machine, recom... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Kittybrewster Retail Park, AB24 3LJ, Aberdeen, United Kingdom
- 01224016202
4.9
Excellent
249 reviews
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Great all round
Excellent sales staff, great technology system to decide the best mattress, and a lovely comfy product!
June 1, 2024
Very professional
Very professional, experienced staff with advice on bed type for customer needs. Also delivery staff very clean and careful about customer property when placing bed.
May 19, 2024
Good communication about delivery also…
Good communication about delivery also great 2hour time slots.
Down side was No information given that the delivery doesn't exclude assembly.
Assembly is a cost of £40
Fortunately I was there with my 92year old mother to take delivery of the bed so was able to assemble for her.
May 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Aberdeen Kittybrewster
Good afternoon
Thank you for taking the time to speak to me today. I am sorry you are dissatisfied with the quality of the goods you have been delivered.
I am glad we have reached a resolution to the matter which I hope you will find suitable.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Happy with my new mattress and the…
Happy with my new mattress and the delivery men were very helpful.
March 23, 2024
Sales assistant pushy
Sales assistant pushy. Went into aberdeen store at berryden to look at new beds. Picked bed no problem. But the sales assistant wanted me to buy a mattrass which was over and above my budget. She would not budge to look for a cheaper one kept saying that is the mattrass you need for your specifications with result no purchase made. We never bought that day. But went into union square today different dreams store and got lovely sales assistant most helpful and we made an order today as was very happy with the salesman today.
March 22, 2024
Unprompted review
Reply from Dreams - Aberdeen Kittybrewster
Dear Patricia
Thank you for your review. I am sorry for the issues you have had.
We would like to assist but cannot locate your order with the information provided. We have requested additional details from Trustpilot, and I look forward to speaking with you shortly.
Many thanks
Peter
Mattress purchase
This was second time when I purchased from Dreams. Every time my experience was great and I am very happy with my purchase. Very professional and helpful staff.
March 22, 2024
Unprompted review
First weekend in the new bed. Perfect.
Just had a weekend at the caravan, the bed was just perfect. My wife filled the compartment with spare bedding and she was very pleased. Next morning we both agreed that we had a better nights sleep than the old bed. Just perfect.
March 15, 2024
Great service from picking the correct…
Great service from picking the correct mattress, right through to delivery. Second time we have bought from Dreams.
Would recommend to anyone.
March 8, 2024
Excellent service throughout
March 8, 2024
Great and helpful service
Great and helpful service. Found a mattress that suited us. Aberdeen kittybrewster store.
March 5, 2024
Unprompted review
Help and advise without pressure from a…
Help and advise without pressure from a very knowledgeable staff member. Excellent selection and plenty time to browse with assistance if required.
March 3, 2024
Excellent!
Good advice in store and bed delivered on day promised. Staff very good in all departments. So pleased with my purchase and would use again.
March 3, 2024
Good support when shopping for a…
Good support when shopping for a mattress with my 90yo Mum.
Very helpful member of staff assisted with getting the mattress protector to the right place at the right time.
February 23, 2024
Great service from initial enquiry …
Great service from initial enquiry through to delivery.
February 7, 2024
Delivery was prompt and efficient
February 1, 2024
Dreams experience
Salesman was friendly and helpful without being overbearing or forceful.
The deliverymen were punctual , friendly and friendly helpful.
February 9, 2024
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