We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... See more
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Iljit she has been so helpful I will definitely come back here she made me comfortable.
I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... See more
I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
8 Western Avenue, W3 7UD, Acton, United Kingdom
- 02038904092
4.8
Excellent
131 reviews
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Excellent service throught the process…
Excellent service throught the process from friendly and professional staff at the store and delivery/assembly team.
August 8, 2021
Unprompted review
Reply from Dreams - Acton
Good evening,
Thank you for your 5 star review of our Dreams store, we're happy to hear you had an excellent experience with our delivery team.
We hope you buy with us again!
Kind Regards,
Charlie
The store has a very large display area…
The store has a very large display area and customer car parking . Staffs are very efficient and helpful . Good assistance to help make choice easy .
July 19, 2021
Unprompted review
Reply from Dreams - Acton
Hi Benito,
Thank you for taking the time to share your feedback with us.
We are glad to hear of the excellent customer service you received in our Dreams store.
We hope you buy with us again!
Best Wishes,
Charlie from The Customer Services Team
Staff were very friendly and helpful
Staff were very friendly and helpful. Good service
July 6, 2021
Unprompted review
I had a very easy experience buying a…
I had a very easy experience buying a mattress. I wasn't forced to buy other items. The staff were great.
July 5, 2021
Unprompted review
I went to Acton store to buy a mattress…
I went to Acton store to buy a mattress for myself and I was really impressed with the excellent service and high quality of the products. The next day I decided to go with both of my teenagers to buy a new mattress for them as well as a new bed for my daughter. We are all extremely happy and looking forward to our delivery.
Many thanks to Lynda for her outstanding attention and help during our visit!
June 6, 2021
Unprompted review
Visit the Dream store in Acton Western Avenue
Visit the Dream store in Acton Western Avenue. Very pleased with the staff.Dreams colleague Martin very helpful and helped me to choose good mattress for myself. Delivery take few days on time. Delivery team was great 👍 arrived in time. Highly recommended Dreams store.
December 23, 2020
Unprompted review
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