Dreams - Ashford Reviews 

The Delivery guys were very respectful when entering my home and took extra care when delivering my mattress. Would highly recommend Dreams

Very good service
Delivery boys were helpful and professional as were the people in store
No complaints at all

Very happy with the product!! Very impressed with delivery service and their knowledge of the product. Gave me such simple and effective advice that was a massive help!! A+++

nothing beats trying out mattresses. The mattress compatibility equipment was quick and well worth it. If you get poor sleep your whole life is affected! It was well worth the experience. It was fun too. The sales representative was informative but not pushy

We came to dreams because of an awful experience with Bensons for Beds. The staff were amazing and we sorted a bed and mattress with ease! We also used the dream machine! They offered next week delivery which was amazing!

Great service lovely comfortable mattress. Delivery excellent.

I was looking for a new mattress after having major surgery but discovered that's Dreams did not sell the particular make that I was looking for. However they were exceptionally helpful in finding one just as good. Witherspoon help of the bed tester machine we found the perfect solution

Really friendly and helpful staff. Salesman had great product knowledge, friendly attitude and just really helpful. We used the sleepmatch machine which came up with a mattress we were thinking of purchasing anyway, tried out different ones from the range and made our selection. We are really looking forward to our new mattress being delivered and hopefully a lot more comfortable sleep!

Julie was very helpful in guiding me through my options resulting in the right bed & mattress for my needs. Delivery date was agreed and was advised the day to delivery of my time slot which they didn't disappoint with. Old bed taken and new assembled, now have perfect nights sleep, thank you.

Staff, Jon in particular, very helpful and knowledgable in explaining different types of mattress for different sleep postures. In addition they had no problem with the length of time we took just lying down and testing several mattresses over 2 days before we made our choice.

Nice bed and mattress, very comfortable. The storage is very useful and works well. It feels good quality. Happy with our purchase

Great in-shop advice resulting in the perfect mattress for our needs, very happy.

Great customer service, friendly without being too invasive. Good knowledge and approachable for advice. Good value and fast delivery as well 👍

Dreams Store Ashford
A really good shopping experience and served by a lovely guy who was very knowledgeable and patient. He ensured we got all the facts to make an informed purchase. Pleased we bought the extended insurance cover for piece of mind.

From sales to delivery to customer service, Dreams have been very helpful

Lots of choice, help to decide, straightforward delivery and comfortable bed - and got rid of the old one. May sound simple but plenty of bed stores just don't do customer service. See other reviews if you want to know which.

Excellent all round experiences!
Thank you.

Very disappointed customer.

We recently bought a Hutchin single bed and Doze Aria mattress for our grandson's visit at Easter (Total £376). The service in the store was excellent - friendly and very efficient; couldn't fault the gentlemen who served us. However, when the product actually arrived we were very shocked by the poor quality of the finish on the bed. Once we had assembled the bed we noticed that the headboard had clearly been damaged in transit and then painted over. The mattress was extremely hard although luckily I had bought a deep mattress topper so this made it bearable to sleep on (I trialled it the day before family arrived !). The bed was not expensive but neither was it cheap - the quality of IKEA furniture is much higher and much better value. In summary we wouldn't purchase a bed from Dreams again and had we not needed the bed urgently we would have returned it.

Walked in just to browse mattress types; tried the sleepmatch demo and left with a mattress and two pillows! Due to honest, impartial & knowledgeable advice.

Gary at the Ashford store was really helpful and patient whilst I bounced on all the beds. The delivery arrived on time and the guys who delivered my lovely new bed were very professional. They put my new bed together and took all the rubbish within about 20 minutes. My super king bed is perfect.