From the moment we have entered the Dreams, we have been acknowledged, approached and greeted by one of the staff, Jessica. She asked whether we have had any previous experience with the Dreams and r... See more
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See what reviewers are saying
Recently purchased a bed, headboard and mattress from my local stores in Tameside Gtr Manchester. Salesman, Joe, was very helpful and extremely helpful. he assisted my selection of a bed, which turned... See more
The team at The Snipe in Ashton were not pushy but helpful and knowledgeable. Tea/Coffee and a pillow was offered as we tried out numerous makes and types whilst a special automated computerised m... See more
Amazing, Knowledgeable and genuine staff. We were supported throughout our purchase from initial thoughts to final purchase by a wonderful member of staff. Not pushy at all just supportive and gave... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
300 Manchester Road, M34 5GJ, Ashton under Lyne, United Kingdom
- 01615210623
4.8
Excellent
252 reviews
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Excellent service
Excellent service. Bought a therapur mattress from dreams at Ashton under lyne. The staff were so helpful and knowledgeable. We paid for delivery to our room. The delivery guys were lovely. They rang me on the day and gave me a time. They were so respectful of my property and gave me information on how to care for my mattress. Would definitely recommend. Had my first nights sleep on my new mattress and so far so good
October 23, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Experience from hell
Check out your profile on Google
Natalie Wood
just now
1st mattress was faulty,
2nd mattress damage by delivery driver who blamed me ! He put a hole in it and then left the mattress off the bed(super king) now bending upright and also wiped dog poo in my garden off his boots
Livid.
October 17, 2024
Unprompted review
Reply from Dreams - Ashton under Lyne
Good morning Natalie,
Thank you for taking the time to leave us your review.
I am sorry to hear of the service issues you have encountered, and I am sorry that the exchange did not take place.
I am glad we could speak today and bring this matter to resolution.
Many thanks,
Kishan
Staff at shop was very friendly and …
Staff at shop was very friendly and helpful, was offered a drink tea/ coffee delivery service was good and the guys were polite and friendly.
October 5, 2024
I recently visited Dreams…
I recently visited Dreams (Ashton-Snipe) to purchase a single bed, and I cannot express enough how fantastic our experience was, thanks to Kate. From the moment my partner and I walked into the store, Kate made us feel incredibly welcome. Her warmth and friendliness immediately put us at ease, especially as I often feel anxious in new environments due to my mental health.
Kate was not only knowledgeable and professional but also exceptionally attentive to our needs. She took the time to understand exactly what we were looking for and guided us through the options with patience and expertise. Her genuine care shone through in every interaction, and she even offered us a drink, which added a lovely personal touch.
Thanks to Kate, what could have been a stressful experience turned into an enjoyable one. She made sure we found the perfect bed, and we left the store feeling confident and happy with our purchase. Kate's outstanding service truly made all the difference, and I would highly recommend visiting Dreams (Ashton-Snipe) and asking for her assistance.
October 1, 2024
Unprompted review
Comfy mattress
From walking through the door we were met by such friendly and very knowledgeable staff, we came away really happy with our purchase, and our mattress is so comfortable it's unbelievable.
September 28, 2024
Everything went exceptionally well
Everything went exceptionally well, from purchase, to delivery, to removal of my old mattress, for recycling.
The staff, both in the showroom and the delivery team, were excellent and I’m very pleased with my new mattress.
Comfort with a capital C !
September 13, 2024
Great customer service
Great customer service and really friendly team. We got a really good deal on our mattress and it’s absolutely perfect!
September 22, 2024
Staff friendly and helpful.
Staff friendly and helpful.
Service as I requested and when requested. Second time I've used Dreams at Ashton under Lyne, and would recommend them.
September 14, 2024
Delivery on time
Delivery on time, helpful friendly delivery men. Excellent service at the store
September 13, 2024
Easy purchase and good product
Easy purchase and good product. Naomi in the Ashton store put us on the machine that analyses your sleep position and selects mattresses for you, she showed us round a few mattresses and talked to us to find out what we liked before showing us one that we really liked and was within our budget as it was ex-display. Got a bedding pack with our purchase too, free delivery and they took our old mattress away. We waited 10 days for delivery on a date convenient to us. No drama.
August 28, 2024
Sales assistant were very helpful
Sales assistant were very helpful, provided all the information we asked. The delivery people were exceptionally friendly and accommodating with respect. They fitted the bed and mattress, this was not requested when we placed the order as our circumstances changed.
August 22, 2024
My brand new mattress.
Since buying my new mattress, i have had the best nights sleep that I have had in a long time. 👍👌👏😃
August 29, 2024
Nothing was to much trouble very…
Nothing was to much trouble very helpful and pleasant
August 25, 2024
Excellent service
A friendly and very helpful approach from Jessica in store. Purchased a mattress, got a date for delivery and collection of our old one. Kept well informed of the time a delivery. The 2 men who came were on time and very pleasant and helpful. No complaints at all. Would definately recommend Dreams.
August 22, 2024
Excellent Value, Quality and Service
Good value! Great product. Quick and efficient delivery and assembly.
August 16, 2024
What a difference
What a difference. From leaving your main rivals to arriving in Ashton and be welcomed by Sue. She stayed 1hr 20 mins after closing time to help us find our desired bed and frame. Fully explained everything perfect and made us enjoy the whole experience. Thank you Sue
August 15, 2024
Unprompted review
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