We had an incredible experience when visiting Dreams. We were allowed time to look round ourselves, then offered help from Paul. He was patient with us at all times and never pressurised us into makin... See more
Location
Switch locationUnit 1 Hindpool Retail Park, Hindpool Road, LA14 2PD Barrow-in-Furness, GB
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Went into dreams today with my mam she had ordered a mattress and had it delivered September had issues with it not the mattress itself but just wasn’t right for her needs.. the lady who served us was... See more
The lady in store was very helpful. We got a good deal and the mattress is perfect. Communication was great with plenty of notice for delivery. Delivery guys were amazing. Took my old mattress away an... See more
We left dreams shop feeling like family the lady couldn’t do enough for us even offering a cup of coffee a great service
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Hindpool Retail Park, Hindpool Road, LA14 2PD, Barrow-in-Furness, United Kingdom
- 01229327757
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Great staff….very helpful couldn’t…
Great staff….very helpful couldn’t fault them….remember tom
Staff very knowledgeable and explained…
Staff very knowledgeable and explained about the products
Delivery was on time and the staff were helpful
Would definitely recommend my experience to anyone
Excellent Service
The lady in store was very helpful. We got a good deal and the mattress is perfect. Communication was great with plenty of notice for delivery. Delivery guys were amazing. Took my old mattress away and had the new one in within 5 minutes. Excellent service all round. Would definitely recommend.
Helpful and knowledgeable staff
Visited the store several times over the last week. no pushy salespeople. Emma in particular was very helpful and would definitely recommend the store and will be using Dreams again in the future.
Excellent customer service
Excellent customer service, staff very friendly and helpful .
Would recommend Dreams team in Barrow-in-Furness.
Excellent again.
Offered test in store, which, although an unusual experience, was thoroughly enjoyable.
Offered test on the machine in store, which told me which mattresses might be suitable - one of those is the one I chose. Staff experienced, helpful and friendly. Delivery arranged and happened successfully when it should. It was very efficient. Mattress has been exactly as I had hoped.
Great advice and service from all staff…
Great advice and service from all staff and delivery crew
We left dreams shop feeling like family…
We left dreams shop feeling like family the lady couldn’t do enough for us even offering a cup of coffee a great service
The team from start to finish were…
The team from start to finish were amazing! All were really knowledgeable in what we wanted and what they were selling. I couldn’t recommend them enough!!!
Went into dreams today with my mam she…
Went into dreams today with my mam she had ordered a mattress and had it delivered September had issues with it not the mattress itself but just wasn’t right for her needs.. the lady who served us was so helpful and considerate of my mams needs helped us pick a different mattress suitable to her needs and got everything sorted with no bother.. she is a great asset to dreams and would like to thank her she went above and beyond
From buying in Dreams Barrow in Furness…
From buying in Dreams Barrow in Furness to the delivery and construction of the bed, everything was friendly, helpful and efficient,
Well done to all concerned.
Super straightforward
We had an incredible experience when visiting Dreams. We were allowed time to look round ourselves, then offered help from Paul. He was patient with us at all times and never pressurised us into making a decision. In fact, we didn’t buy on our first visit and when we returned another colleague Lauren remembered us from our first visit and said she would get Paul for us. They both made us feel so welcome and were attentive throughout. Excellent customer service, would highly recommend them.
The delivery guys were very helpful and…
The delivery guys were very helpful and friendly, which goes a long way.
The bed itself is really good now we have made it up. No probs, easier than we thought.
great service and quality product
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