Emma was fantastic, she was very knowledgeable & helped us make our shopping experience fantastic.. She was so friendly & polite a credit to the Barrow Dreams. Will definitely shop in the store agai... See more
Location
Switch locationUnit 1 Hindpool Retail Park, Hindpool Road, LA14 2PD Barrow-in-Furness, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff member Emma was excellent. She went into detail as to what our needs were and there was never any hard sell.
We had an incredible experience when visiting Dreams. We were allowed time to look round ourselves, then offered help from Paul. He was patient with us at all times and never pressurised us into makin... See more
We left dreams shop feeling like family the lady couldn’t do enough for us even offering a cup of coffee a great service
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Hindpool Retail Park, Hindpool Road, LA14 2PD, Barrow-in-Furness, United Kingdom
- 01229327757
4.7
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super straightforward
We had an incredible experience when visiting Dreams. We were allowed time to look round ourselves, then offered help from Paul. He was patient with us at all times and never pressurised us into making a decision. In fact, we didn’t buy on our first visit and when we returned another colleague Lauren remembered us from our first visit and said she would get Paul for us. They both made us feel so welcome and were attentive throughout. Excellent customer service, would highly recommend them.
August 1, 2025
The delivery guys were very helpful and…
The delivery guys were very helpful and friendly, which goes a long way.
The bed itself is really good now we have made it up. No probs, easier than we thought.
July 19, 2025
great service and quality product
July 19, 2025
Lauren was super friendly and helpful…
Lauren was super friendly and helpful with helping us with our new mattress and pillows. Plenty cups of coffee too.
June 21, 2025
Unprompted review
Great service great bed loving my…
Great service great bed loving my sleep! Thank you for a seem less service even the delivery men assembled and took everything away 10/10 my eldest son bought a bed from Bensons and they had to come back three times! So happy we choose Dreams
May 31, 2025
Very good thank you.
May 17, 2025
Excellent Service
We received excellent service at Dreams in Barrow, the employees were very knowledgeable and didn't pressure us at all. They made everything really clear and we are super happy with our purchase. Delivery and removal of our old mattress was quick and efficient and worth the additional fee for the ease.
May 9, 2025
Amazing service from order to delivery
Amazing service from the second we walked in the store to order the mattress and bed, right up to the delivery!
April 11, 2025
Sleep tight
Delivery on the day stayted phone call in morning and delivered in time slot delivery men very pleasant
March 28, 2025
Visited Dreams in Barrow in Furness to…
Visited Dreams in Barrow in Furness to look at a some beds. And left having ordered a new bed base, headboard, mattress, protector and pillows.
The whole experience was worth it. Emma greeted us as we arrived and left us to browse around. She asked if we wanted any help or information as we were trying the sleep match bed.
She got it set up and asked if we wanted a tea or coffee while we were trying different mattresses after the sleep match told us what suited us, but we still tried others out of curiosity. We chose the mattresses and then decided on an ottoman base that we liked. Very relaxed but personal experience and Emma was friendly and professional with no rushing or pushing products etc.
I would fully recommend anybody to make a visit to Dreams if looking for a new bed or even just a mattress.
February 12, 2025
Unprompted review
Our new bed is "a dream"
Our new bed is "a dream".... ha ha! Exactly what we were hoping for. The zip and link is perfect for us, as a full size superking bed would not have fit up our stairway.
January 29, 2025
Very helpful and friendly staff
Very helpful and friendly staff. It's not easy buying a mattress and it's a lot of money to spend if it's not right. However the staff in our local store spebt time and helped us find ours, we are very happy with it and we were confident with the 100 days trial option that we could return if it wasn't right for us.c
February 5, 2025
Welcoming staff
Welcoming staff, with confident knowledge of product from start to finish..
January 31, 2025
Super comfortable.
January 5, 2025
Was a great experience and well treated…
Was a great experience and well treated and helped by Emma at the shop! 💝
December 13, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.