I found the staff to be friendly, knowledgeable and very helpful. They did not force themselves on us and also pointed out the good and bad points of some of the products, with respect to our needs
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such lovely and helpful staff in the Basingstoke store. Staff reminded us when balance for payment was due. Our lovely new bed and mattress arrived exactly on time. The two delivery guys were so hel... See more
We had a great experience buying our bed from Dreams. Nothing was too much trouble and the staff in Basingstoke were so helpful, and very patient. We had to keep moving the delivery date because ou... See more
Great quality bed and pretty solid and easy to assemble. Kieran and James were great delivery lads, courteous and careful. The five boxes were left in the hall as I wasn’t prepared to pay the addition... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Hatch Warren Retail Park, RG22 4TT, Basingstoke, United Kingdom
- 01256436130
4.7
Excellent
336 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish it was a great…
From start to finish it was a great experience with the Basingstoke team at Dreams. I’ve had my new bed 2weeks now and honestly I wish I’d had got one years ago I sleep a lot better and it’s so comfortable thank you Carl and your team you’re the best ever.
February 20, 2026
Fab service in store
Fab service in store, great delivery guys nothing was to much trouble. Great bed and love the storage under the bed. Thanjs dreams
February 17, 2026
New bed, mattress and headboard
Ordered, paid for and delivered. Staff were great in the shop. The delivery was on time and the driver and helper put the bed where we asked. Overall a good experience
February 8, 2026
Very helpful in store
Very helpful in store, good quality bed at a really good price fast delivery. Very happy.
February 1, 2026
My experience
Good service in store, no pressure selling. Great advise and friendly staff. Good choice of mattresses to choose from with varying price ranges.
February 1, 2026
Knowledgable member of staff helped us…
Knowledgable member of staff helped us choose the perfect mattress. He was friendly and helpful without pressuring us to buy.
Delivery on time and efficient.
January 18, 2026
Great Mattress, Great Staff - Basingstoke
A slightly late review as we bought our mattress in late 2025, but Carl at Dreams in Basingstoke was brilliant. We didn’t know where to start, and his calm guidance — including the Sleepmatch machine — helped us choose a fantastic Sleepeezee mattress. Friendly, knowledgeable, and never pushy. Highly recommended.
August 5, 2025
Unprompted review
Excellent service and advice at the…
Excellent service and advice at the shop.
The delivery team were polite and made no mess.
January 18, 2026
Great quality bed and pretty solid build
Great quality bed and pretty solid and easy to assemble. Kieran and James were great delivery lads, courteous and careful. The five boxes were left in the hall as I wasn’t prepared to pay the additional £39 "Room of Your Choice" service, as TBH I think it’s a bit opportunistic. Most dreams furniture is bedroom and most bedrooms are upstairs. Would the £39 go to the delivery guys? Why not just build it into the bed cost, or is it a bit of creative accounting.
January 16, 2026
Unprompted review
helpful and let us get on with it and…
helpful and let us get on with it and polite
thank you
January 16, 2026
The very welcoming staff
The very welcoming staff. Very knowledgeable and nothing was too much trouble. The staff member Leah listened to what I needed and what I didn't and made suggestions. Can't praise her enough. I came away extremely happy with my purchase. She even made me a lovely cup of coffee while I was paying.
You need more staff like Leah. 5 stars from me
December 29, 2025
Really positive visit to Basingstoke…
Really positive visit to Basingstoke dreams.I was helped quickly and am delighted with my mattress and additional pillows and duvet and mattress cover.
January 10, 2026
Thanks to Leah for guiding us through…
Thanks to Leah for guiding us through the process from sleep machine to all the extras.
January 2, 2026
Unprompted review
New bed
Sales person was great got us what we wanted and offered teas or coffees while we were instore, we got delivery christmas eve as arranged,
The all round experience was perfect.
December 4, 2025
The delivery drivers were extremely…
The delivery drivers were extremely courteous, professional and efficient. The bed itself is very comfortable.
January 3, 2026
Excellent salesman who new his job well.
December 14, 2025
Very happy with my new mattress and…
Very happy with my new mattress and customised velvet frame with drawers was so easy to put together and the delivery and customer service in store was excellent! And had great night sleeps in my new bed thank you would recommend :)
November 22, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.