Dreams - Beckton Reviews 

327
TrustScore 5 out of 5

4.8

Unit 4B, Beckton Triangle Retail Park, E6 6LH Beckton, London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

David was very welcoming and helpful in choosing the bed that will suit me His advise and approach to his work is outstanding. I was very impressed with the customer service care given

Rated 5 out of 5 stars

The member of staff that looked after my needs was very attentive, patience and helpful. I was not rushed but given time to make up my mind about the products bought. The free gifts after purchase w... See more

Rated 5 out of 5 stars

Very good purchase. Very very happy with the bed. Delivery was on time in care. Bed assembly was quite easy according to the manual given. Most parts were set up previously and packed nicely. Ample... See more

Rated 5 out of 5 stars

We had so many specific requirements in a specific time frame & as a family had competing thoughts. Imran at the Becton store was the perfect gent, where I felt that we were treated to a Silver Serv... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4B, Beckton Triangle Retail Park, E6 6LH, Beckton, London, United Kingdom

  • 020 3878 4040

4.8

Excellent

TrustScore 5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(327)

13,732 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service I received during my visit…

The service I received during my visit to the shop, excellent customer service, offered drinks during visit, given space and time to make my decision. Staff polite and patient,
knowledgeable about products. my delivery arrived at the scheduled time. My new bed and mattress both amazin. Good recommendation. Amazin was that I got to try the different matress.
Although there was quite a wait for delivery, earliest available slot. Worth the wait.

January 24, 2025
Rated 5 out of 5 stars

Dreams store Beckton

I found imran at the Dreams store in Beckton very polite, friendly and informative. He took time to explain everything to me and nothing was too much trouble.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Nice bed

Nice bed, it's structure is so good,easy to use it's storage.

March 23, 2025
Rated 5 out of 5 stars

Great Experience

Great Experience! Aslam was very helpful and patient. Was happy with my purchase and can sleep easy knowing that I have the hundred nights guarantee!

March 14, 2025
Rated 5 out of 5 stars

Very helpful when ordering bed

Very helpful when ordering bed. Toke there time in shop to show me everything that was there. Let me try every mattress I wanted. Delivered on day of choice, delivered people phone to let me know they could delivered earlier then the time that was arranged. Which was great for me.

March 13, 2025
Rated 5 out of 5 stars

Excellent

Excellent, customer service with great assurance and satisfaction that the product will be delivered properly and be assembled quickly and professional standards. Great! Will buy again from them again!

March 8, 2025
Rated 5 out of 5 stars

Another Exceptional customer service— I…

Another Exceptional customer service— I needed a

new ottoman Bed and again Aslam was super helpful

in choosing the perfect one for me. He was very

professional and has extensive product knowledge.

Aslam is an absolutely asset at dreams.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

My wife and I recently visited Dreams…

My wife and I recently visited Dreams Beckton to view a specific bed we were considering. While we were fairly confident in our choice, we wanted to explore other options and compare different varieties in person.

David welcomed us warmly and made us feel so comfortable that we could ask him any questions or seek advice without hesitation. His approachable and helpful demeanor truly stood out. Even when my wife changed her mind a couple of times after we thought we had settled on a choice, David remained incredibly patient and understanding, showing no signs of frustration.

David also guided us through the mattress selection process, carefully explaining all our options and helping us make an informed decision. He never rushed us and maintained a friendly and professional attitude throughout. Thanks to his expertise and support, we ultimately chose the perfect bed and mattress, and I couldn’t be happier with my purchase.

I would definitely return to Dreams Beckton and rely on David’s assistance in the future. It’s rare to find such patient and attentive sales professionals who genuinely listen, explain, and resolve concerns so effectively.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and fantastic value

Imran at the Beckton branch was very helpful, gave great advise and constructed a great deal based on my purchase of more than one item. Met my needs completely and would definitely take my business there in the future.

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and beds.

We went to the Beckton store and used sleepmatch. The man who served us was very knowledge, friendly and polite. He showed us the beds that we matched from the test. We then chose the one we liked best. Delivery was good, driver called ahead to give us a time. The beds were taken to our chosen rooms and the old beds taken away. The delivery men were professional and polite. So far the beds are comfortable. All in all a good experience.

January 30, 2025
Rated 5 out of 5 stars

Rani

Went to beckton branch to get idea but the service and the experience made me relax and gave me time to choose which mattress is suitable for me Shoeb welcomed and greeted so sweetly gave all the information plus offered drinks sleeping machine with pillows so I decided to order the mattress

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful/friendly staff

Very helpful/friendly staff, especially a guy called Imran. No pressure selling, and we had the right advice and guidance in buying the right mattress.
The sleep scanner device was genuinely a brilliant idea. We've been sleeping on our new mattress for two weeks and it's brilliant. Aches and pains have gone.

January 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look