The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
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The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Very pleasurable experience visiting the Bedford store. Super helpful and knowledgeable staff member who helped us pick the most comfortable bed I've ever slept in. Chose a bed with a TV which is epic... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
4.7
Excellent
277 reviews
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Experienced sleepers (or we thought we were)
The team at the Bedford store were amazing!
For anyone who purchases beds online or without trying them... please stop this practice. We spend a third of our lives in bed and often just pick the cheapest ones.
Spend as much as you can realistically afford and get some advice. Myself and my wife each have over 40 years of experience of sleeping... In the 30 minutes with them we learned so much by chatting with the team!
Thanks!
May 11, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They broke a picture on the wallaby did…
They broke a picture on the wallaby did not have the decently to tell me but left it on the landing knowing I am disabled and did not see it until they had gone
May 9, 2025
Reply from Dreams - Bedford
Good morning Mike,
Thank you for your recent review.
I am sorry to hear that damage was caused during your delivery.
Thank you for responding to my email I sent to discuss this and I am pleased we could resolve this issue for you.
Many thanks,
Wayne
Take your time
We took our time and went with the guidance of the staff and were very happy with our new bed
May 4, 2025
Very informative and I was able to take…
Very informative and I was able to take my time in choosing the best bed and mattress for me. Delivery was great, I was kept updated on the time, the people who built the bed frame were professional and helpful.
Overall a really positive experience
April 26, 2025
Good product
Good product, bed base and headboard, Dreams own make, shop sales and delivery faultless.
April 20, 2025
Good service in store
Good service in store. Delivery men went out of thier way to help me put the bed together as i am on my own. 10/10
April 4, 2025
Great price with quick delivery
Great price with quick delivery. Friendly and accommodating delivery team
March 30, 2025
New beds
The bed was delivered on time, the assembly was very quickly done.. The man showed us how it works and how to care for it. They left the place very clean and tidy. All excellent.
March 30, 2025
Quick easy very professional from shop…
Quick easy very professional from shop to our door we are very pleased
March 30, 2025
Wrong item delivered
Unfortunately, the wrong headboard was delivered but after a couple of phone calls this issue was swiftly resolved.
March 18, 2025
Proffesional from start to finish kept…
Proffesional from start to finish kept me informed on delivery day delivery was great..old bed removed and new bed was installed and put together by proffesional polite employees 😊
March 23, 2025
The assistant was very friendly
The assistant was very friendly, knowledgable, informative and listened to what we had to say
March 1, 2025
New Bed
First and foremost we would like to thank Cathryn at the Bedford store for all her help. Very knowledgeable and helpful and a true expert ...... a valuable asset to the Dreams team.We have slept in the bed for a week now and it is so comfortable ...... worth every penny [Saxby top of the range mattress]. After all you spend a third of your lifetime in bed so its worth treating yourself to the best you can afford.Delivery team were great and could not help you enough
January 24, 2025
The people are nice and helpful
The people are nice and helpful. I was able to take my time to lie down and test the comfort of the mattress to find the right one.
February 22, 2025
Mattress too comfortable.
The problem is the mattress is too comfortable and I might have to send it back!
This is the fault of the staff at the Bedford store who introduced us to it. The Ottoman bed has proved a boon with easy lifting and loads of storage. Delivery etc was painfree!
February 19, 2025
Very pleased from start to finish
We were well advised in the shop. The bed is extremely comfortable. The delivery was very efficient, as was the assembly, plus removal of the old bed and packaging.
February 16, 2025
Sale was informative and non…
Sale was informative and non pressurised.Options offered were clear and well presented. Communication prior to delivery was excellent,and the delivery team were very careful and well informed. Delighted with the product.
February 15, 2025
Back in bed at last.
After an accident that left me sleeping on the sofa for 4 months due to our nectar mattress went faulty and getting nowhere with the lifetime warranty. Dealing with the staff at Dreams Bedford, from looking to purchase to delivery, was a very pleasant journey through the whole process. With staff that were knowledgeable and helpful all the way.
February 15, 2025
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