The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
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The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Very pleasurable experience visiting the Bedford store. Super helpful and knowledgeable staff member who helped us pick the most comfortable bed I've ever slept in. Chose a bed with a TV which is epic... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
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Excellent customer service.
The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expensive. He went above and beyond the extra mile, to be of assistance. Very polite friendly and personable.
Only negative was that I wanted two beds, one available to view and order in store, the other was on clearance and could not be ordered in store, I had to do that myself after purchasing and expensive bed and mattress in store. I would like to have both orders at one store at one time. but needed my big order in store, my clearance offer had to be ordered on line at home.
Excellant service from shop to…
Excellant service from shop to delivery. Staff pleasant helpful and interested.
Excellent service from Bedford Retail…
Excellent service from Bedford Retail interchange store and delivery staff
May use AI-assist with repliesRead more
The Mattress is fine
The Mattress is fine. But the pillows which we paid £120 each for them are not good. I cannot believe I paid that amount of money for a thin pillow, or any pillow come to that. (I must have taken leave of my senses)

Reply from Dreams - Bedford
Staff were efficient and helpful
Staff were efficient and helpful. Delivery team was very professional
Disinformation and delivery system…
Disinformation and delivery system between them stor and customer services all on their own agenda.

Reply from Dreams - Bedford
Very friendly salesman who did a great…
Very friendly salesman who did a great job in helping us choose the best mattress for us
Very pleasurable experience visiting…
Very pleasurable experience visiting the Bedford store. Super helpful and knowledgeable staff member who helped us pick the most comfortable bed I've ever slept in. Chose a bed with a TV which is epic! Thanks
All went well.
Our experience has been amazing from…
Our experience has been amazing from start to finish. Would highly recommend Dreams of Bedford. Polite, respectful, professional and will go the extra mile
Most impressed with the very friendly…
Most impressed with the very friendly staff and all the information that I needed to know also the two men Scott and Jack who delivered my new bed and assembled it in a very professional and friendly way it was pleasure to have met them 🤗
The mattress was delivered on the day…
The mattress was delivered on the day as promised. The men who delivered it got in touch to say that they were coming and at what time and the change over from old to new went very smoothly.
Good customer service and great…
Good customer service and great installation team I eill never use anyone esle such a professional company the fitters so good ask you are you happy when finished same as your customer service people in the store.
All I can say fantastic company.👏👏👏👏👏👏👏👏
Kind regards
Mr A Hughes
The company did everything they said…
The company did everything they said they would
Good service, but beware pricing offers!!
No complaints about the product (excellent) nor the delivery upon which we were kept fully informed and the delivery slot was met, but just a comment on pricing. We negotiated a £400 lower price than advertised in the shop, 3 days before the offer expired, only to find the deal £200 cheaper than we paid, once the "deal" had finished. I guess when dealing with one if the large dealers, the current deal will not always be the best.
Great Tempur salesman in Kempston
Great Tempur salesman in Kempston, very thorough, paperwork efficiently done. Delivery as instructed, helpful guys who delivered the mattress
Dreams
Dreams - what a fantastic company. Our whole experience from looking at TEMPUR Beds and accessories was great. We dealt with most of the team members at Bedford and all of them were consistent, courteous and professional. Nothing was too much trouble for them. The Customer Service team were also great on price matching too. All in all a great experience and hats off to them. Also have to mention the delivery guys - great job too in how it should be done. Kept up date in every aspect. 5* from us!
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