Dreams - Bedford Reviews 

277
TrustScore 4.5 out of 5

4.7

Unit 2 Interchange Retail Park, MK42 7AZ Bedford, GB


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Rated 5 out of 5 stars

The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more

Rated 5 out of 5 stars

The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more

Rated 5 out of 5 stars

The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more

Company replied

Rated 5 out of 5 stars

Very pleasurable experience visiting the Bedford store. Super helpful and knowledgeable staff member who helped us pick the most comfortable bed I've ever slept in. Chose a bed with a TV which is epic... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom

  • 01234414234

4.7

Excellent

TrustScore 4.5 out of 5

277 reviews

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4.7

All reviews

(277)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service.

The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expensive. He went above and beyond the extra mile, to be of assistance. Very polite friendly and personable.
Only negative was that I wanted two beds, one available to view and order in store, the other was on clearance and could not be ordered in store, I had to do that myself after purchasing and expensive bed and mattress in store. I would like to have both orders at one store at one time. but needed my big order in store, my clearance offer had to be ordered on line at home.

June 17, 2026
Unprompted review
Rated 3 out of 5 stars

The Mattress is fine

The Mattress is fine. But the pillows which we paid £120 each for them are not good. I cannot believe I paid that amount of money for a thin pillow, or any pillow come to that. (I must have taken leave of my senses)

May 9, 2026
Dreams - Bedford logo

Reply from Dreams - Bedford

Good Morning, Terence

Thank you for taking the time to leave us your review.

I am very sorry to hear that you are not happy with the two Tempur pillows ordered, I had tried to call you but was unable to get through. I have since sent you an email and I look forward to speaking with you soon.

Kind Regards,
Faye

Rated 1 out of 5 stars

Disinformation and delivery system…

Disinformation and delivery system between them stor and customer services all on their own agenda.

April 4, 2026
Dreams - Bedford logo

Reply from Dreams - Bedford

Good afternoon

Thank you for your review. I am sorry for any inconvenience that the failed comfort exchange caused you. I am see that it was reattempted successfully a few days later and I hope you are happy with your new mattress.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 4 out of 5 stars

Most impressed with the very friendly…

Most impressed with the very friendly staff and all the information that I needed to know also the two men Scott and Jack who delivered my new bed and assembled it in a very professional and friendly way it was pleasure to have met them 🤗

February 7, 2026
Rated 5 out of 5 stars

Good customer service and great…

Good customer service and great installation team I eill never use anyone esle such a professional company the fitters so good ask you are you happy when finished same as your customer service people in the store.
All I can say fantastic company.👏👏👏👏👏👏👏👏
Kind regards
Mr A Hughes

February 2, 2026
Rated 4 out of 5 stars

Good service, but beware pricing offers!!

No complaints about the product (excellent) nor the delivery upon which we were kept fully informed and the delivery slot was met, but just a comment on pricing. We negotiated a £400 lower price than advertised in the shop, 3 days before the offer expired, only to find the deal £200 cheaper than we paid, once the "deal" had finished. I guess when dealing with one if the large dealers, the current deal will not always be the best.

January 25, 2026
Rated 5 out of 5 stars

Dreams

Dreams - what a fantastic company. Our whole experience from looking at TEMPUR Beds and accessories was great. We dealt with most of the team members at Bedford and all of them were consistent, courteous and professional. Nothing was too much trouble for them. The Customer Service team were also great on price matching too. All in all a great experience and hats off to them. Also have to mention the delivery guys - great job too in how it should be done. Kept up date in every aspect. 5* from us!

December 20, 2025

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