The sales person who assisted me was attentive, knew the products, was very helpful and allowed me time to make my choices without pressure or trying to push me to other products that were more expen... See more
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The bed was delivered at the specified time. The guys delivering, building & placing the bed were polite, tidy & very helpful. The sales staff were also very accommodating & met all our needs. My d... See more
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to ma... See more
Company replied
Very pleasurable experience visiting the Bedford store. Super helpful and knowledgeable staff member who helped us pick the most comfortable bed I've ever slept in. Chose a bed with a TV which is epic... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Interchange Retail Park, MK42 7AZ, Bedford, United Kingdom
- 01234414234
4.7
Excellent
277 reviews
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Excellent service
Friendly helpful staff. Easy ordering process.Fast delivery. Careful delivery. Good price.
January 4, 2026
New bed and mattress
Mumin was very helpful in store. We are very happy with our new bed and mattress.
October 19, 2025
I was well treated in the store
I was well treated in the store, staff were very helpful.
The delivery went exceptionally well and the new mattress is very comfortable.
I am a happy customer.
November 28, 2025
Expert advice
I received expert advice in store. The assistant was very knowledgeable and took the time to listen to my requirements. The ordering process was easy with a short delivery time. The delivery team were very professional and it was well worth paying for it to be constructed. Great service all round. Thank you!
December 5, 2025
May use AI-assist with repliesRead more
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Great customer service after a mistake in store. Would recommend
The staff done a great job but forgot to mention that the mattress on top of the bed frame would make the bed really high to get into. After initially leaving a bad review, the team contacted me to make it right. A big thanks to Mr Walsh who reached out personally and told us to go into our local store. When we went back into the Bedford store, the manager couldn't help us enough. Highly recommend
October 24, 2025
Reply from Dreams - Bedford
Good Afternoon Bradley
Thank you for taking the time to leave us your review and for speaking with me today.
I have sent you an email as discussed and if you do have any further questions please get back to me directly.
Kind Regards,
Nick
From start to finish the team was very…
From start to finish the team was very knowledgeable and helpful. Nothing was too much trouble
October 25, 2025
Friendly and informative staff
Friendly and informative staff, took their time to help us choose the right mattress and pillows.
October 18, 2025
Unprompted review
My back is so much better
My back is so much better!
Very pleased with our purchase, the salesman was helpful and friendly. The delivery went without a hitch, again the delivery men were very smart, friendly and efficient. A good investment 👌
October 18, 2025
Helpful Staff with no pressure to buy.
The sales Team were very helpful in answering all of my questions and were not pushy or overbearing. They gave my wife and I plenty of space to browse the showroom at our own pace. Once we had short listed some mattresses, we approached the sales team to advise us on the choices we had made.
There is a very smart machine in store that measures the way we lay down to sleep and records some characteristics about our body shapes on the mattress.
The results were pretty good and helped us the choose the right product for our needs.
I didn’t need to use the interest free purchasing option but the salesperson threw in a couple of freebies as a result.
Overall, a very welcoming and easy no pressure environment for browsing or purchasing.
I will be returning to make another purchase shortly for our son.
September 5, 2025
Good service but why the charges to re-cycle
Good service and great that it can be delivered on a day and time that suited me.
Only down side - not just from Dreams but all retailers now is that you have to pay to recycle the old. If they want people to recycle it should be free.
September 18, 2025
no titlz
Good service, good delivery as planned, helpful people and ... comfortable bed!
September 19, 2025
An all round brilliant experience
Very friendly and helpful in store. Received phone call from delivery driver before 10am on day of delivery to confirm time slot. Arrived on time.
They were both very nice, very obliging and nothing was too much trouble. Well done!!!
September 19, 2025
Excellent salesperson shouts out to Mo , Moses and Ross. Thank you
Excellent salesperson, extremely helpful and knowledgeable. Large selection to chose from. Delivery was on time and was informed by delivery people beforehand as to estimated time. Very helpful men, old bed taken away efficiently and new bed assembled in no time at all. Am really pleased with my purchase, it’s amazing 🤩
August 31, 2025
This is second time we have purchases…
This is second time we have purchases from dreams.We were not rushed into buying.Staff are helpful
August 31, 2025
Great service
The experience of actually choosing our mattress was very detailed with a sleeping assessment on one attached to a machine. Then I was encouraged to try all the recommended ones and chose the most comfortable.
Since delivery, we've had follow up questionnaires and we've found the mattress very good, some nights we've had much better sleep.
August 29, 2025
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