From the purchase in Dreams Bexhill to delivery i was extremely impressed by the professional attitude shown by your staff. A special mention should be given to your delivery crew. Exceptional throug... See more
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I returned the following day after a weird experience on my first visit to find a sofa bed. Second visit their was a sale assistant who was efficient and wanted to help. On my first visit the assist... See more
Brandon at the Bexhill store was wonderful - very knowledgeable about the different products and explained what would be good/inadvisable for someone with my spine condition. Cannot recommend him high... See more
The lady was really attentive, and really new her job, she was very polite, patient and helpfull and wasnt pushy, i got the bed i desired.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Landmark 66-68 Sackville Road, TN39 3JD, Bexhill-on-Sea, United Kingdom
- 01424904086
4.7
Excellent
139 reviews
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Excellent customer service. I would not hesitate to recomment this company.
Great customer service from 'browsing' to delivery. The staff at Dreams couldn't have been more helpful. I did not feel rushed or pressured in any way. They had good knowledge of their products. From ordering to delivery everything was extremely smooth. Not only did I receive delivery notifications on my mobile, I received a phone call on the day to confirm delivery & also when the delivery men were outside. The delivery was well within the time scale given & the men were well presented & friendly. I would not hesitate to recommend this company.
January 31, 2022
Unprompted review
Great customer service
Bexhill store - The sleep match was great and gave us some good options to know where to start. The staff were really knowledgeable and friendly. They offered us a drink and helped entertain our two boys while we were looking. The pillows we used whilst trying the beds were great and they recommended them to us so we ended up buying a pair for ourselves.
January 28, 2022
Unprompted review
Easy and efficient
Easy and efficient. Staff were lovely and we found exactly what we wanted with their knowledge and calming approach
January 17, 2022
Unprompted review
Perfect!
Perfect!! From the very first moment when we walked into our local store the customer service we received was beyond our expectations. Staff at the store made sure everything we wanted we got. Knowledge on the product were perfect.
Delivery driver was outstanding. So friendly and professional and made sure we were happy with our new bed before he left us. Couldn't be happier
January 7, 2022
Unprompted review
Amazing staff
Amazing staff, a fantastic store. I cannot wait for a great nights sleep on our new bed!!
December 30, 2021
Unprompted review
The buying experience was very good
The buying experience was very good, relaxed and no pressure, great team at Bexhill store. In fact the whole aspect of buying the bed and mattress, delivery and assembly would have been 5 stars. However, after less than two months the bed now creeks when getting in and out and the middle supports (woodbridge bed) do not appear to be providing full support, which after less than 2 months is disappointing. This may not be a dreams issue, but a bed design one but as it is all part of the package hence the lower rating.
December 29, 2021
Unprompted review
Having just purchased a mattress from…
Having just purchased a mattress from Dreams, I have found the team very helpful and knowledgeable. Would highly recommend them the delivery was on time, and everyone I have dealt with knows their stuff. Thanks.
November 10, 2021
Unprompted review
Brilliant staff @ Bexhill on Sea
Brilliant staff, not too pushy trying to upsale or anything. We felt very welcome although we had a small budget and we were explained the breakdown of the products and what we were buying. Thank you Nicky and Neil!
November 2, 2021
Unprompted review
Efficient and friendly purchase.
Linda provided me with a thorough review of the various characteristics of the different types of mattresses provided and I was shown those matching my requirements to try out. All in a a very efficient and friendly manner leading to a purchase. A great service.
August 18, 2021
Unprompted review
Fantastic
Fantastic, and am already recommending Dreams to family friends and business associates
From the moment I stepped into the store at bexhill to the moment I saw my bed all made by the delivery guys, everything was brilliant, the service, cost, product quality and professionalism of all was amazing
Thankyou to you all
July 9, 2021
Unprompted review
Fantastic!
Fantastic customer service by the team at the Bexhill on Sea store. Friendly, knowledgeable and simply there to help. Also, incredibly competitive on the market.
July 4, 2021
Unprompted review
Excellent service
June 13, 2021
Unprompted review
Very Friendly helpful staff
Very Friendly helpful staff, very knowledgeable and good at their job. Exceptional products and comfort.
June 3, 2021
Unprompted review
Bexhill store was clean
Bexhill store was clean, covid safe. Sheena very helpful and understanding of our needs. Excellent service.
May 24, 2021
Unprompted review
Visited the Bexhill store looking to…
Visited the Bexhill store looking to buy a new mattress. All the staff during my visit were friendly , helpful and very knowledgeable and made my visit extremely Pleasant. I’m now looking forward to receiving a great new luxury mattress !!
May 6, 2021
Unprompted review
Excellent service from Dreams
Great service from Dreams. Everything was catered towards my needs. Really pleased with them and the products bought.
May 3, 2021
Unprompted review
Bexhill store excellent
Bexhill store staff were extremely helpful and knowledgeable, Nicky listened to our needs and was excellent helping us choose from the vast array of different beds , I didn't feel rushed or pressured and look forward to sleeping on my new bed .The store was constantly cleaned I felt very safe and all the covid safety measures were in place.
December 8, 2020
Unprompted review
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