The girl in the store was so helpful!! She told me about the scan to see which mattress would be the best and then took me round the store encouraging me to try them. She then left us on our own to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service and very fast delivery! The workers at the Blackburn store was so helpful so would recommend to go there! Lots of choices and beds to try out too!! The bed itself I purchase... See more
Visited dreams Blackburn on Monday and was amazed by the customer service I received from Declan. He was with me throughout my time in store and answered all my questions to the finest detail. I'm hig... See more
The assistant at the store was very helpful and knowledgeable about all the products. We used the test machine to see what type of mattress was best for us. We were then given various options to look... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 The Peel Centre, BB1 3HT, Blackburn, United Kingdom
- 01254924848
4.8
Excellent
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The two gentlemen who delivered the bed…
The two gentlemen who delivered the bed were so kind
The bed is great thank you to Ollie who was very helpful in helping me find the correct bed he was very kind l would recommend anyone to visit your store as I have always had good service
Regards Janet Bailey
January 31, 2026
Great service. Arrival of my bed was on time and…
Arrival of my bed was on time and installed by two polite and friendly drivers. Bed is comfortable as expected.
January 25, 2026
very helpful
January 24, 2026
Turned up on time very friendly…
Turned up on time very friendly explained everything and how to use the product
January 24, 2026
Great service and better sleep
Great service from Suleman in the shop. Good communication on the day of delivery. The delivery men were efficient careful and tidied up all the packaging.
It took a couple of days to.get used to the adjustable bed and Tempur mattress but now my sleep and achy hip are much improved.
January 19, 2026
We had a brilliant experience at Dreams…
We had a brilliant experience at Dreams Blackburn. We came in looking for an ottoman bed and promptly dealt with. We were measured for a new mattress and found a mattress that suited both myself and my partner. In the end we purchased an ottoman cinema bed which ticked all the boxes for our needs. Staff were extremely friendly and helpful. I would purchase again from Dreams.
January 16, 2026
New bed
Knowledgeable
Helpful
The 2 delivery guys arrived early and were very tidy and quick
January 7, 2026
Suleman Blackburn Store customer service
We got in there we met a friendly person, he asked us about where we came from and we instantly connected. One great friendly guy. He asked us what we were looking for and what our preferences were and directed us exactly to what we wanted and the best quality for what we were looking for. Suleman was very patient throughout the process through our decision making. Great person, great personality, friendly and welcoming.
January 3, 2026
Unprompted review
Good experience
Ordered online since I also use a cash back app so it worked out cheaper than buying in store. Although I did select the bed in store originally and the staff were really helpful.
Delivery went smoothly, polite delivery men who turned up when they were supposed to.
Would definitely recommend.
May 24, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dirty mattress
The customer service was good, but when the mattress arrived it was dirty in several places and needed to be wiped down before we could use it
January 7, 2026
Reply from Dreams - Blackburn
Good Morning Stephanie
Thank you very much for taking the time to leave a review.
I did try to call you earlier to speak with you, but unfortunately, I wasn’t able to get through, so I have followed up with an email instead.
If you would like to discuss your order or need any further assistance, please feel free to get in touch.
Thank you again, and I look forward to hearing from you.
Regards,
Nick
FIRM MATTRESS
DELIVERED AS PROMISED AND INTO THE BEDROOM - TOOK AWAY OLD MATTRESS - SO FAR VERY HAPPY WITH NEW MATTRESS
December 23, 2025
Great customer service all round
Great sales people. Great product. Delivery came on time and we had a 30 min call to say they weren’t so far away. The delivery person Callum was great very polite and accommodating he put overshoes on with out asking which was great as I had a new carpet. Very good customer service all round. Thank you
December 23, 2025
Fantastic company and customer service…
Fantastic company and customer service - lovely people at Blackburn Store - Ollie and Niamh - professional , efficient great communication and delivery service would 100% recommend - great service - hard to find in this day and age
In addition the two lads Brin and Andy who did the delivery fantastic - wore over shoes friendly helpful and polite
October 11, 2025
Brilliant customer service
Brilliant customer service, so welcoming and very helpful
December 5, 2025
Very good customer service as always
Very good customer service as always. Ollie was extremely helpful and provided me clear information which helped me make a decision on the mattresses.
November 28, 2025
Unprompted review
Friendly staff
Friendly staff, great product and excellent delivery and fitting service!!
November 23, 2025
Sleep easy with Dreams
Although it took a little time for somebody to acknowledge us, we had a great interaction with Darren at our local store. He talked us through what worked for us, we must have tried 20 mattresses and he was very patient. Kudos Darren!
June 1, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.