Dreams - Blackburn Reviews 

Suleman was from start to finish,so informative and so helpful made our experience so pleasant and less stressful... listened to what our needs were wasn't pushy to get the sale...He made us feel comfortable and wanted us to be sure what we bought was in fact the right choice... Having now recd our purchase we know we made the right choice with Sulemans help thankyou again for the time you spent with us

Dreams set up my TV bed
Did a great job
I love the bed
Bad no manual no description
I did not know what to
I can recommend dreams

Good treatment at Dreams Blackburn: I told them what I wanted and they delivered. I got to lay on this hi tech bed the sensors of which measured the ideal mattress type for my body. The rest of the service - delivery etc - also good. Most importantly the mattress itself is fantastic. I am now sleeping much better on this new mattress from Dreams.

on time, supported with bringing the items in the house and was considerate in the sense they wore shoe protectors.

Mattress frame had a cracked weld on inspection contacted our store the day after delivery to report had to send photos and emails to confirm now nearly 2 weeks of messing around waiting for the store to sort it out with no avail and sleeping on our mattress on the floor
Rang customer services after being told to by a staff member at the original shop as it seemed too much hassle for him to help us and within 5 minutes the call center member of staff had sorted it out and processed our replacement (she was excellent)
We then got a phone call off the staff member who had originally sold us the bed saying they had received an email stating it had all been sorted again no apologies

Great experience very friendly helpful and informative.

As it had been a few years since buying a new mattress, the bed match was a real bonus. Based on the results a number of different options were offered and encouraged to try. The advisor was extremely knowledgeable, patient and answered all our questions.
Having made the purchase, delivery times were advised and subsequently met. The delivery crew were efficient, tidy and had a very pleasant manner.
We would highly recommend Dreams as a customer focused experience.

Having purchased a Flaxby Master's Guild Pocket sprung 14950 on 30/5/2024 with the promise of superior comfort. However, in reality, what we experienced in real terms was total discomfort and the sinking feeling .We contacted Dreams Customer service within a four month period expressing our

Maidstone matress is a peng one still

The price was good. The quality excellent and the customer service in the shop and delivery were exceptional.

after order , see a message reference free stuff through Facebook ,,, did ask never had reply , bed ok and pillows , so happy ,

The sales people were very helpful, and guided us in the right direction.

Inny was warm, professional and knowledgable about recommending a suitable mattress.

Excellent customer service from start finish.
The staff helped from choosing the right bed and mattress and delivery was on time , fitted the bed and cleaned all the rubbish.

Excellent advice, guidance and support from entering the store and delivery and set up.

Visited your Blackburn store where we were meet by Ahmer who was really helpful and pleasant . Tried the test bed to find which mattress which would be best suited to our needs He showed us various ones which we were able to try out .The one we chose was delivered on the day requested by a very pleasant and efficient team. 17/06/25

Went to Blackburn Store today and served by Niamh. She was so helpful and informative and polite about the bed base that we purchased, We wasnt pressured into buying was made welcome by Niamh offered us a drink Tea, Coffee.

On entering the store i said to the other half we are just looking we ain't buying or committing to anything today. Im guessing Niamh had other ideas. She approached as we got to the centre of the branch friendly smile and very professional. Said hello and asked how we was doing. I explained we was "just looking" so she let just have a wonder around and try some beds. We called he over for some help and she put us on the simulation bed.. the rest is history... we picked a mattress and I fell in love with the bed frame and headboard in the corner.. From not buying to spending over £1000 i think Niamh did very well. Definitely strong with the force (that's a different story). We placed the order and had a very good conversation regarding star wars ( massive SW fan) that sealed the deal. Your colleague is ace, full of knowledge and customer service is outstanding. Also the hot chocolate is lovely. On another note i cycle down the leeds liverpool canal every now and again i will be tempted to stop in for one in the near future. Ending this feedback the three staff that were on shift yesterday 28-6-25 including Niamh are brilliant.. Credit were credit is due. 10/10