Dreams - Bognor Regis Reviews 

282
TrustScore 5 out of 5

4.8

Bognor Regis Retail Park, PO22 9TR Bognor Regis, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great staff and great mattress thank you. So nice to get away from memory foam at last. The plastic wrapping was really dirty and made a bit of a mess getting it up the stairs but that's presumably... See more

Rated 4 out of 5 stars

Delivery and collection of old mattress went like clockwork. Lovely comfortable bed although haven’t noticed the ‘ice’ part yet, probably down to the weather!

Rated 5 out of 5 stars

Mel was fantastic, really helpful even though we came in twenty minutes to closing... she couldn't have been more patient and informative. We ended up confirming the order then and there. She offered... See more

Rated 5 out of 5 stars

Great service in the store, and delivery as well. Completely faultless. All staff were really friendly, and answered every question we had. Delivery drivers were very friendly, and careful bringing th... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Bognor Regis Retail Park, PO22 9TR, Bognor Regis, United Kingdom

  • 01243963510

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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4.8

All reviews

(282)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our purchase went like a "dream"!

From our order at the branch, to delivery on the day promised, all went perfectly.

Chris in the branch and the two guys who delivered, were brilliant and could not be faulted in any way.

Now, I sleep like a baby again!

March 19, 2024
Rated 5 out of 5 stars

What a great store Bognor is

What a great store Bognor is. The assistant was knowledgeable, informative and very nice. It was made so easy for us to find the mattress we wanted. The delivery guys were brilliant and the whole experience was great.

March 17, 2024
Rated 5 out of 5 stars

From the moment we entered the store…

From the moment we entered the store near Bognor we were treated as V.I.Ps service was fantastic offered coffee went on the mattress machine. No hards sell made entire experience fun trying out different kinds of mattress to make sure we chose the right one. Delivery was an issue but the salesman was brilliant and called other branches to get our mattress delivered with in the week instead of 3+ week. Delivery guys really polite and helpful xxxx

March 15, 2024
Rated 5 out of 5 stars

Divan base…

We needed new divan base and we're not sure what met our requirements but staff member who assisted us knew what variants were available for the different bases and helped us complete our order to our satisfaction

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

From the time we entered the shop it was an easy enjoyable experience. The staff were polite attentive and knew the products. We left buying a fabulous mattress which is, so far, really comfortable.

February 17, 2024
Rated 5 out of 5 stars

No pressure when in store,

No pressure when in store,very helpful staff,purchased Padstow team Gb,delivery men very helpful,found it very uncomfortable for first two weeks,but now very comfortable and sleeping very well.

February 16, 2024
Rated 5 out of 5 stars

We visited the store to look at options…

We visited the store to look at options for replacing our bed. We were swiftly greeted by Mark who was friendly and informative. He discussed our needs, showed us the range of stock, and gave us time to try out different beds and the range of mattress types. Using the Bedmaster was an interesting experience, and helped us narrow down our search.

Once we made our choice, he helped us explore all the options for base and mattress: we decided to stay with Super King size, but this time with a Tempur single piece mattress (our old bed was 2 x 3' zip and link). We are very satisfied with our choice, and Mark worked through the offers and accessories to give us exactly what we needed. We decided to use the 0% finance over 20 months, signed everything necessary, and left the store smiling.

The thorough presentation and support from Mark was first class. We look forward to delivery in early March, and were pleased that the company offer the disposal service for our old bed. All round, and in every respect, a very good experience. Thank you.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

A difficult choice made easier

For something that is actually difficult to buy but knowing you have bought the right product is what Dreams are very good at. The service was good and very helpful, a wide range of products on offer and a machine to point you in the right direction for your needs.
Would recommend to anyone.

February 2, 2024
Rated 5 out of 5 stars

The service was second to none and…

The service was second to none and staff at the Dreams Bognor Regis branch are still as good as when we bought our last mattress 11/12 years ago! A non pressurising, highly knowledgably & hospitably sales person made the whole process of testing & buying a new mattress & pillows easy from start to finish.

January 2, 2024
Unprompted review

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