We purchased a mattress last month, was delivered yesterday. From beginning to end great service received. From purchasing in Colchester store served by Keanna, who greeted us, made us a coffee showed... See more
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Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Janette at Team Valley was really…
Janette at Team Valley was really professional and friendly in helping us find the perfect mattress. We used the sleepmatch machine and she took us through all the different mattresses which were the best fit for us, giving us time to try them each out ourselves, would definitely recommend.
Sofi was really helpful in showing us…
Sofi was really helpful in showing us the types of mattresses that we were looking for.
There was no pressure and Sofi answered all of our question.
Callum who processed the order was friendly and professional
Great experience
Great experience and Raghuraj was very helpful and accommodating to my requirements for the bed/mattress.
Wonderful attention paid by Anna
Wonderful attention paid by Anna
from the moment we walked through the door. Great help and knowledge to help us decide which bed combination to choose.
Gabriel was fantastic from start to…
Gabriel was fantastic from start to finish. He was friendly, approachable and incredibly knowledgeable, taking the time to explain the different beds and mattresses without ever making us feel pressured. He listened to what we were looking for and helped us find the perfect combination to suit our needs. His customer service was excellent, and he made the whole experience easy and enjoyable. We’d highly recommend Gabriel to anyone looking for a new bed or mattress. Thank you for all your help!
excellent service from Kieran
Callum was a great help in Luton…
Callum was a great help in Luton branch! Very insightful
Very helpful staff
Sandy in the Hereford branch was very helpful we explained our budget and requirements and was very good at giving us different options and finding us what mattress we wanted. Can’t recommend enough!
We had a great experience from start to…
We had a great experience from start to finish. The staff were friendly, welcoming, and really knowledgeable, taking the time to answer all of our questions without any pressure. They helped us find exactly what we were looking for and made the whole process easy. The free brew was a lovely touch too! We'd definitely recommend this bed shop to anyone looking for excellent customer service.
Lovely team
The team was lovely and helped us find everything we needed
Very friendly and helpful staff
Very friendly and helpful staff. No pressure salesmanship which i liked.
Zak the man
Zak, was a massive help today, talked us the process of finding our best bed for us. Huge thanks to him and his hospitality.
Lovely team
Paul was very helpful & knowledgeable. A friendly & great team at the Salisbury branch.
Popped in today to buy a new mattress
Popped in today to buy a new mattress, and was greeted with a friendly smile and a warm welcome by Atiqa.
Her knowledge was incredible, couldn’t not do enough and I would say went above and beyond to help with our search, she had time and patience, would highly recommend her and the service we received today.
Hereford store absolutely fantastic…
Hereford store absolutely fantastic service and a great variation of beds and frames shown to us.
Sandy was very professional and gave us time to discuss and explained everything we needed.
100% all the way. Thank you
Excellent service from Steve
Excellent service from Steve. Found what I wanted and received great advice.
We were looking for a mattress for our…
We were looking for a mattress for our new home. Caz took us around showing us the best ones to try for our preferences and was super helpful! We really enjoyed our visit and got a good deal with our mattress too. Thanks!
Great experience with gabby
Great experience with gabby! Tailored advice and walked away with my dream bed with delivery available on my completion date of my flat!
I was waiting for a response from…
I was waiting for a response from Customer Service for a while and not getting anywhere.
Finally managed to speak to Rabia in Customer Service and she sorted out replacement including delivery date immediately. Thanks Rabia.
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