The manager in store on the day was the person to serve us, she was terrific, very informative, thorough and just a pleasant person to talk to. Once we had decided on the items for us we was o... See more
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Nancy, our store helper, at the Dreams Westwood cross near Margate, was very informative, extremely attentive to our physical needs on the day and with choosing The dreams bed. She was super patie... See more
I hadn't been in the store for less than 2 minutes when I was offered a choice of tea or coffee. That was a nice surprise and the lass concerned made an excellent cuppa. The whole experience was... See more
Great service & help in the actual store....delivery earlier than expected on the day, but was notified in plenty of time to be ready.....delivery crew were very pleasant, explained everything about... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4a Westwood Retail park, CT10 2RQ, Broadstairs, United Kingdom
- 01843317034
4.9
Excellent
217 reviews
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Superb service and choice of…
Superb service and choice of mattresses. Very helpful staff.
June 28, 2026
Kept informed of delivery
Kept informed of delivery. Came on time. Staff polite and respectful. No problems at all.
May 2, 2026
A lovely comfy bed
A lovely comfy bed. From purchasing to delivery it was a good experience
April 18, 2026
It was a dream
The manager in store on the day was the person to serve us, she was terrific, very informative, thorough and just a pleasant person to talk to.
Once we had decided on the items for us we was offered the same items discounted as previous display, a free mattress waterproof protector (as she could see we have young children), a free mattress collection for our old one which made disposing of this far easier.
There were various payment terms, credit at 0% over 12 or 24 months.
We are very happy with our new mattress and pillows.
April 4, 2026
We recently went to Dreams Westwood…
We recently went to Dreams Westwood Cross. A very attentive guy called Kai was so very helpful. We did the Sleep match and he explained everything very clearly. He was attentive without being over the top. Offered us drinks and dealt with our order. He was polite, well mannered and a credit to the company.
March 6, 2026
Unprompted review
Friendly and professional from shop to…
Friendly and professional from shop to home. Very happy with my new bed.
February 20, 2026
Love my bed, the space underneath allowed me to put two large boxes on wheels for easy storagees
Delivery was good,as was collection of old bed.Staff were polite and hard working, explained how slatted beds differ from others. I phoned first to ask questions store were most helpful.
January 3, 2026
Everything went as planned from the…
Everything went as planned from the point of sale to the final delivery.
February 21, 2026
Staff were extremely knowledgeable and…
Staff were extremely knowledgeable and helpful
February 20, 2026
Nancy was very understanding of my…
Nancy was very understanding of my dad’s needs/condition . Gave good advice without giving too much information for my dad to follow
January 17, 2026
Great service delivered on time would…
Great service delivered on time would highly recommend
February 7, 2026
From start to finish 1st class service
From start to finish 1st class service. Great help and information from our salesman, same from our delivery team, who were very polite and helpful.
February 6, 2026
A smooth process throughout
The whole process from selection, ordering and delivery went very smoothly. Re-assuring emails & texts about the delivery were welcome. The delivery men were polite and experienced and the delivery of the new bed and removal of the old one accomplished in a very short time.
January 30, 2026
Service at store was excellent
Service at store was excellent, delivery good . First few nights were not good getting used to it but after a week all fine.
January 23, 2026
Lovely new mattress
Excellent helpful and friendly service from start to finish from the store staff, thank you.
January 18, 2026
Fantastic service and professional
Fantastic service and professional
December 30, 2025
Unprompted review
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